DEFINITY® Enterprise Communications Server Release 7 | Issue 4 |
Console Operations | June 1999 |
4 Using the Features |
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Assisting Callers with Special Tools | 46 |
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■Press the SPLIT button.
■Press the RELEASE button.
Overriding Diversion Features
Sometimes system users divert their incoming calls to another phone. For example, a user might forward calls to another extension for a lunch break. With this feature, you can bypass a diversion feature to access a desired party. Diversion features include Send All Calls, Call Coverage, Call Forward, and Busy Don’t Answer.
Example
The vice president of design and development, Renee Gebner, is working on a tight deadline. She needs uninterrupted time to complete her project, so she forwards all incoming calls to her voice mail. Pat receives an urgent call for Renee and overrides the call forwarding that Renee implemented to reach her at her extension.
Feature Name
Attendant Override of Diversion Features
Procedures
To override diversion features:
1.Press the OVERRIDE button.
2.Dial the desired number.
3.Proceed with your current operation.
Emergency Notification to Digital Telephones
Your system manager dedicates one or more digital telephones to serve as emergency numbers. When system users dial an emergency number (for example, 911), these telephones get notified that an emergency call was made.
