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Lucent Technologies Enterprise Communications Server manual June

Models: Enterprise Communications Server

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Timer Select button Connecting Two or More Callers Maintenance Code Calling Access Procedures Using CAS Backup Service Cleaning Your Console Testing the Console Ringer-Volume Control Area Using Night Service

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DEFINITY® Enterprise Communications Server Release 7	Issue 4
Console Operations 555-230-700	June 1999
Contents
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Lucent Technologies Enterprise Communications Server manual June

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Contents

Definity Trademarks Contents Definity Enterprise Communications Server Release Routine Maintenance June Introduction Conventions Used in This Document Security Measures Introduction Security Measures Definity Enterprise Communications Server Release Understanding the Console Layout Physical Layout of Your Console Figure Notes Console Outside-Lines Buttons Area Sample Outside-Lines Buttons Area Call Appearance Buttons Call Appearance Buttons and Lamps Dialing Keypad On next Features Feature Button Area Display Inspect Mode Displaying in Normal Mode Called-party identification If the call gets redirected, the following displays User cannot place any calls from their phone Displays when called parties do one of the following Ringer-Volume Control Area Ringer Volume Control Area enhanced console Selector Console Selector Console Area Determining Extension Number Status Tones Heard Through Handset or Headset On next You or an unanswered transferred call Operating the Console Activating the Console Deactivating the ConsoleTransferring Calls to Internal Extensions Transferring Calls to Outside Numbers Connecting Two or More Callers Placing Callers on Hold Answering Emergency Calls Definity Enterprise Communications Server Release Using Auto Start Speeding Up the Console Example Feature NameProcedures Speed Dialing Using the Features Handling Multiple-Party Calls Locking Out the Console Operator Recalling the Console Operator Paging with Deluxe Voice Paging Answering Calls for Another Party Backing Up the Console Operator Routing Calls Through the Console OperatorCovering Calls from the Console Caller’s number and the unanswered phone’s number Forwarding All Calls Parking Calls Paging for Called Parties Chime Paging Code Calling Access Paging with Voice Paging Paging with Deluxe Voice Paging Using Call Waiting Assisting Callers with Special Tools Split-Swap Split-Swap Interrupting a Call Exception Overriding Diversion Features Emergency Notification to Digital Telephones Crisis Alert Every User Responds Providing Emergency Access to the Operator Providing Emergency Notification to Operator Placing a Series of Calls Controlling Access to Outside Lines Managing Outside LinesExamples Displaying Outside Line Information Using Features for Internal Use Choosing Outside LinesRestricting Calls Controlled Restrictions Activating Don’t Split Don’t Split Testing Phone System Components Accessing Individual Console Operators Using the Internal Directory Assigning Main Console Operators Leaving Messages Retrieving Messages Using Night Service Routing Calls Economically Manual OverrideClocked Manual Override Immediate Manual Override Enter Activate Route PLAN, DAY & Time Using Visually Impaired Attendant Service Tells what features are assigned to other buttons Vias Centralized Attendant Service Identifying Differences A CAS Environment Using CAS-Associated Tones Using a CAS Display Using CAS Operating Procedures Transferring CAS Calls Multi-Line Phone Night Service Operations Using CAS Backup ServiceUsing CAS Night Service Operations Placing Calls on Remote Hold Cancelling CAS Calls Placing CAS Calls on Remote Hold Single-Line Phone Night Service Operations Routine Maintenance Testing the Console Cleaning Your Console Commercial Power Failure Glossary and Abbreviations See Call Detail Recording CDR See attendant console Network Primary Rate Interface ISDN-PRI See Primary Rate Interface PRI Taas Index Definity Enterprise Communications Server Release Definity Enterprise Communications Server Release Transferring, 26 extension number status Index Timer Select button Definity Enterprise Communications Server Release Index

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