Mocomtech CRS-300 operation manual Online Customer Support

CRS-300 1:10 Redundancy Switch	Revision 16
Preface	MN/CRS300.IOM

Customer Support

Refer to the Warranty Policy, p. xviii, for information regarding this product’s warranty.

IMPORTANT

Contact the Comtech EF Data Customer Support Department for:

•Product support or training

•Reporting comments or suggestions concerning manuals

•Information on upgrading or returning a product

A Customer Support representative may be reached at:

Comtech EF Data

Attention: Customer Support Department 2114 West 7th Street

Tempe, Arizona 85281 USA

480.333.2200 (Main Comtech EF Data number) 480.333.4357 (Customer Support Desk) 480.333.2161 FAX

To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:

•Contact the Comtech EF Data Customer Support Department. Be prepared to supply the Customer Support representative with the model number, serial number, and a description of the problem.

•Request a Return Material Authorization (RMA) number from the Comtech EF Data Customer Support representative.

•Pack the product in its original shipping carton/packaging to ensure that the product is not damaged during shipping.

•Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)

Online Customer Support

An RMA number request can be requested electronically by contacting the Customer Support Department through the online support page at www.comtechefdata.com/support.asp:

•Click on the “Service” hyperlink, then read the “Return Material Authorization” section for detailed instructions on our return procedures.

•Click on the “RMA Request Form” hyperlink, then fill out the form completely before sending.

•Send e-mailto the Customer Support Department at service@comtechefdata.com.

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