Muratec F-100 Common questions, General questions, Sending faxes, We’re on-line to help you, 3.13

Common questions

We’re on-line to help you!

Before you try calling for help, first please give the Muratec Information System a try.

The Muratec Information System is available to you 24 hours a day, 7 days a week. You can use your fax machine to call this “fax-on-demand” system and receive printouts of information, such as the most common questions asked about your machine. Often, this is the fastest way to find out the answer to any question you may have. And it’s a free call!

To use the Muratec Information System:

1 On your fax machine, obtain a dial tone by pressing MONITOR/CALL. (If you’re in a noisy area and have an optional handset attached to your machine, you may wish simply to lift the handset instead.)

2 Call 1-800-215-1698.

3 Follow the voice instructions you’ll receive from the system.

General questions

Q:Where do I add ink or toner to make my fax machine’s printouts darker?

A:You can’t adjust the darkness of an incoming fax printout, but you can adjust the darkness of a copy (or copies) or of a transmission. Insert a document and press CONTRAST repeatedly to adjust the contrast setting. “Dark” prints at the darkest setting. The machine will reset automatically to normal contrast after the copying or sending.

Note: You can’t adjust the darkness of an incoming fax printout.

Q:When I unplug my machine or if the power goes off, will I lose the information I’ve stored — such as my TTI, autodialer entries, the time and date, etc. — and have to re-enter them?

A:No. There’s a special battery built into your fax machine which protects user settings for several days if power fails or if you decide to move your machine. However, while the battery will last for years, we do advise you to restore power to the machine as soon as possible.

Just in case …

Q:Can I use a dust cover on my fax machine?

A:No! A dust cover blocks air circulation, which could cause your machine to overheat. (See page 1.6 for other guidelines.)

Sending faxes

Q:Sometimes, I try to send a fax while using either the (optional) handset or the MONITOR/CALL feature. But, when the other side answers, I hear a horrible screeching sound, so I hang up. What’s happening?

A:That was the other fax machine trying to say “Hello” to your machine! You’ll hear sounds like that any time you call a fax machine which is set to answer automatically (as when you set your machine to Fax Ready mode). It’s by using these tones that fax machines send faxes over ordinary phone lines. So, next time you hear such tones, press START (and, if you’re using an optional handset, hang up) to send a fax.

Q:I just sent a fax. However, the number that appeared in my machine’s display during the transmission wasn’t the number I dialed. Why?

A:That number you saw is programmed into the remote fax machine by the user. Some users (perhaps for privacy’s sake?) prefer different numbers to appear than the ones they’re really using; and, frankly, some people take over other’s already-programmed fax machines and don’t know how to change the originally set number!

Q:Can I transmit and receive at the same time?

A:No. Use the call request feature (see pages 2.34–2.35) to ask the person at the remote fax machine if he or she wants to transmit or receive after your fax communication is complete.

Q:Do I have to dial a 1 for a long-distance call?

A:Yes. Dialing a fax number is just like dialing any other phone number, so be sure to include any special long-distance codes or dialing pauses when dialing. Also, remember to include them when you set your autodialer numbers.

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