Just in case …

Figuring out communications problems

Occasionally during transmissions, your fax machine will detect a problem with the phone line or will encounter some other trouble in transmission or reception. When it does, it will alert you with an alarm. You can further identify the problem with LCD messages, printed check messages and error reports. In the next few pages, we’ll tell you more about these troubleshooting methods.

Alarm

Your fax machine will sound the alarm tone — a series of short beeps — if it suffers either of these two problems:

It has trouble transmitting or receiving.

It runs out of paper.

LCD error messages

What you see on the LCD

What it means/What to do

Reset Document

Your document wasn’t inserted correctly, or the

 

fax to which you’re sending can’t handle the doc-

 

ument’s page length. Reset the page and try

 

again.

Insert Document

There was no document in the document feeder

 

when you tried to send a fax or make a copy.

 

Place a document in the feeder and try again.

Hang Up Phone

The optional handset is off-hook. Hang it up,

 

making sure the upper part of the handset

 

presses down on the “hook” button.

Call For Service

The scanner lamp is dim or inoperable. Make

 

repeated copies to help evaporate any internal

 

moisture. If that doesn’t resolve the problem, call

 

your authorized Muratec dealer or Muratec

 

Customer Support.

What you see on the LCD

What it means/What to do

Too Many Characters

You attempted to enter too many numbers or

 

other characters in the current operation. Press

 

CANCEL to delete the extra characters, then try

 

again. You may wish to review the operation’s

 

appropriate instructions.

Invalid Number

You pressed a key which has no function during

 

the current operation.

No Number Stored

You selected an autodialer number for which

 

there is no phone number programmed. Either

 

choose another autodialer number or dial a

 

phone number directly from the numeric keypad.

Communication Error

A communication error disrupted the reception

 

or transmission. If you were transmitting, press

 

ENTER to clear the error message and then re-try

 

the transmission. If you were receiving a fax, try

 

to contact the other person and have him/her re-

 

try the transmission. (The problem may be

 

entirely with his/her machine, phone line, etc.)

Close Scanner Cover

The scanner cover is open. Close it.

Close Top Cover

The printer cover is open. Close it.

Please Remove Paper

A paper jam has occurred. Remove the jammed

 

paper (review pages 3.2–3.3 if necessary).

No Report

You requested an activity journal or confirma-

 

tion report, but your machine has no record of

 

any fax jobs having occurred.

Enter No.(0-99)

You entered a number greater than 99 while

 

trying to print a database polling document.

 

Your machine can store 100 files, numbered

 

0–99, for database polling. Determine the file’s

 

correct number and re-enter it.

3.6

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Muratec F-150, F-100, F-120 manual Alarm, LCD error messages