7-4 Troubleshooting

ERROR MESSAGES

If an error occurs in the modular server, an error message appears.

POST Error Messages

Powering on the modular server automatically starts the self-diagnostic program, POST (Power On Self-Test). When the POST detects any error, it displays an error message and its measure on the display unit.

Follow the table below to troubleshoot such errors.

IMPORTANT: Take a note on the messages and beep patterns displayed before consulting with your service representative. Alarm messages are useful information for maintenance.

NOTES:

„The POST error messages listed below are for modular server itself.

„The POST error message contains POST error code. For example, "8100" represents the error code in the message [8100: Memory Error detected in DIMM #1].

On-screen error message

Recommended action

0200

Failure Fixed Disk

Contact your service representative.

0230

System RAM Failed

1. Take one of the following measures to reboot (reset) the

0231

Shadow RAM Failed

 

modular server.

0232

Extend RAM Failed

 

* Issue an OS command.

 

 

 

* Press Ctrl + Alt + Del.

 

 

 

* Issue a command from Web browser of EXPRESSSCOPE

 

 

 

Engine or NEC ESMPRO Manager.

 

 

2.

Take one of the following measures to power off the modular

 

 

 

server and then on.

 

 

 

* Power off the modular server from OS, then press the

 

 

 

POWER/SLEEP switch to power on.

 

 

 

* Press the POWER/SLEEP switch to power off the modular

 

 

 

server, then press it again to power on.

 

 

 

* Issue a command from Web browser of EXPRESSSCOPE

 

 

 

Engine or NEC ESMPRO Manager.

 

 

3.

Check installation status of DIMMs.

 

 

4.

Replace the DIMM.

 

 

5.

If the same error persists, contact your service representative.