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OmniWare Pro 12 ScanSoft manual Troubleshooting, Solutions to try first

Models: Pro 12 ScanSoft

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Troubleshooting

Although OmniPage Pro is designed to be easy to use, problems sometimes occur. Many of the error messages contain self-explanatory descriptions of what to do – check connections, close other applications to free up memory, and so on. Sometimes that is all the troubleshooting help you need.

Please see your Windows documentation for information on optimizing your system and application performance.

Solutions to try first

Try these solutions if you experience problems starting or using OmniPage Pro:

◆Make sure that your system meets all the listed requirements. See “System requirements” on page 12.

◆Make sure that your scanner is plugged in and that all cable connections are secure.

◆Visit the support section of ScanSoft’s web site at www.scansoft.com. It contains Tech Notes on commonly reported issues using OmniPage Pro 12. Our web pages may also offer assistance on the installation process and troubleshooting.

◆Turn off your computer and your scanner, turn your scanner back on, and then restart your computer. Make sure other applications are functioning properly.

◆Use the software that came with your scanner to verify that the scanner works properly before using it with OmniPage Pro.

◆Make sure you have the correct drivers for your scanner, printer, and video card. Visit ScanSoft’s web page through the Help menu and consult its scanner section for more information.

◆Run ScanDisk for Windows 98 or Me, or Check Disk for Windows NT, 2000 and XP to check your hard disk for errors. See Windows online Help for more information.

◆Defragment your hard disk. See Windows online Help for more information.

◆Uninstall and reinstall OmniPage Pro, as described in the last section, “Uninstalling the software” on page 96.

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OmniWare Pro 12 ScanSoft manual Troubleshooting, Solutions to try first

Contents

Page G a L N O T I C E S N T E N T S O C E S S I N G D O C U M E N T S O O F I N G a N D E D I T I N G D E Readme File This User’s Guide Online HelpScanning and other information Using this Guide BoldOnline Html Help Getting online HelpContext-Sensitive Help Tech Notes Glossary Installation and setup System requirements Before installing OmniPage Pro Installing OmniPage ProTo install OmniPage Pro Setting up your scanner with OmniPage Pro Setting up your scanner with OmniPage Pro How to start the program New features in OmniPage Pro Registering your softwareDramatic increase in accuracy Streamlined interfaceBetter proofing and verifying Formatting levels for display and savingSuperior page analysis Advanced saving optionsIntroduction What is optical character recognition OmniPage Pro’s OCR capabilitiesGraphics Text formattingDocuments in OmniPage Pro Basic processing stepsBring a set of images into OmniPage Pro Perform OCR to generate editable textOmniPage Desktop Image PanelMenu bar ToolbarsImage Panel Text EditorOmniPage Toolbox Managing documents ThumbnailsDocument Manager Customizing Document Manager columns Deleting pages from a documentPrinting a document OmniPage DocumentsClosing a document Why save to OPD How to save to OPDSettings ScannerDirect OCR ProcessCustom Layout ProofingText Editor Processing documents Loading and recognizing sample image files Quick Start GuideScanning and recognizing a single Quick Start Guide Processing overview AutomaticManual CombinedOther applications Using the OCR WizardAt a later time Automatic processing Stopping and restarting automatic processing Manual processing Combined processing Start automatically and finish manuallyStart manually and finish automatically Processing with the OCR Wizard Processing from other applications How to set up Direct OCR How to use Direct OCRHow to use OmniPage Pro with PaperPort Processing with Schedule OCR Defining the source of page images Input from image filesInput from scanner Scan black and whiteScan grayscale Scan colorScanning with an ADF Brightness and contrastDescribing the layout of the document Scanning without an ADFSingle column, no table Multiple columns, no tableSingle column with table SpreadsheetZones and backgrounds Automatic zoningAuto-zone a whole Auto-zone a part of aManual zoning Auto-zone a page backgroundDrawing zones on an ignore background Drawing zones on a process backgroundZone types and properties Process zone oliveIgnore zone gray Text zone brownTable zone blue Graphic zone greenDraw a single zone Working with zonesMake an irregular zone by addition Make an irregular zone by subtraction Join two zones of the same typeSplit a zone Table grids in the image Insert row dividers Insert column dividersMove dividers Remove dividersHow to save a zone template Using zone templatesHow to modify a zone template How to replace one template with another How to unload a templateHow to delete a template file Proofing and editing Editor display and views Green Non-dictionary words These were recognizedNo Formatting view Retain Fonts and Paragraphs viewProofreading OCR results True Page viewVerifying text Verifying text User dictionaries Starting a user dictionaryLoading or unloading a user dictionary Editing or deleting a user dictionaryTraining Manual trainingIntelliTrain Training files Editing character attributes Text and image editingEditing paragraph attributes Paragraph styles TablesHyperlinks Editing in TrueOn-the-fly editing Reading text aloud To hear text Use these keysYou also have the following keyboard controls Saving and exporting Saving original images Saving recognition results Saving a document as you work Selecting a formatting level No Formatting NFRetain Fonts and Paragraphs RFP Flowing Page FPSelecting advanced saving options True Page TP SpreadsheetChapter Copying pages to Clipboard To copy pages to the Clipboard Sending pages by mailTo send pages by e-mail Saving and exporting Technical information Troubleshooting Solutions to try firstTesting OmniPage Pro To test OmniPage Pro in VGA mode Windows NTIncreasing memory resources Increasing disk spaceText does not get recognized properly Problems with fax recognition System or performance problems during OCRAdvanced features in Schedule OCR Odma supportSupported file types File types for opening and saving imagesFile types for saving recognition results RFPUninstalling the software To uninstall or reinstall OmniPage ProD E Index Processing steps, 21 Overview of processing Index