Output Solutions 650 Ribbon or Carriage-related Problems Ribbon Problems, Paper tears or jams

Troubleshooting

9.3Ribbon or Carriage-related Problems

•Ribbon Problems

•Make sure that the ribbon is:

•Stretched correctly;

•Not worn thin or dry;

•Not torn or damaged in any other way;

•Not jammed

•If the ribbon box is damaged, replace it with a new one.

•Carriage does not move smoothly

•Examine the paper pathway. Remove any obstructions. Check that all packing material is removed.

•Examine the carriage area for obstructions. Remove where necessary.

9.4Paper-related Problems

•The printer does not accept the sheet

•Check whether the document is within specifications or not.

•Check whether the document is inserted and aligned correctly or not.

•Fanfold Paper is not positioned at perforation for tear-off feature

•Select the correct form length using the Setup feature.

•Reset top of form by performing a parking function.

•Paper tears or jams

•Examine the paper path; remove any

Note: To clean the paper path remove the Alignment Unit as described in paragraph 4.1.2.

•Paper is ropy, such as crimp.

•Multi-carbon does not bond well together.

•Too thick, too thin or too many sheets of paper.

•There is residue of paper or fibre on the printing media.

•Paper with clip or pin (which would damage the printer seriously)

Note: See paragraph 6.2 Document Specification.

•Paper jam with printer including the optional Tractor Unit

•Is the fanfold paper too loose or too taut between the tractors?

•If the holes in the paper are deformed at their outer edges, the paper is too taut.

•If the paper rises between the tractors, it is too loose.

•Readjust the tractor spacing so that the paper lies smoothly but without any tension.

•Ensure that the paper is horizontally aligned on the pins.

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