10. Help
LThe time taken to answer the call is too long.
Decrease the number of rings in feature #06 (page 52).
LThe greeting message is too long. Record a shorter message (page 44).
The display shows “CONNECTING.....”, but
faxes are not received.
LThe incoming call is not a fax. Change the receiving mode to TAD/FAX mode (page 39) or TEL mode (page 38).
A blank sheet is ejected.
LIf a blank sheet is ejected after the received document is printed out, the receiving reduction rate is not programmed correctly.
Program the proper rate in feature #36 (page 53).
LThe other party placed the document in their fax machine the wrong way. Check with the other party.
A white line or a smudge appears on your recording paper.
LThe glass or rollers are dirty. Clean them (page 73).
The printing quality is poor. Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 11 for further details.
LThe other party sent a faint document. Ask them to send a clearer copy of the document.
LThe thermal head is dirty. Clean it (page 73). L Some paper has instructions recommending
which side to print on. Try turning the paper over.
L You may have used paper with a cotton and/or fibre content that is over 20%, such as letterhead or resume paper.
I cannot receive documents by pressing {*} {#} {9} on the handset.
LYou must set the remote fax activation to on (feature #41, page 53) beforehand.
LPress {*} {#} {9} firmly.
LThe memory is full of received documents
due to a lack of recording paper or a recording paper jam. Install paper (page 17) or clear the jammed paper (page 70).
LThe call BAR feature was activated on the handset. Deactivate this feature (page 58).
LThe same number as the remote fax activation code (feature #41 of base unit programming on page 53) is programmed as a call restricted number (page 60) on the
handset. Change the code or cancel the restrict number from call restriction feature (page 60).
LThe direct call feature (page 58) was activated on the handset. Deactivate this feature.
The other party complains that they cannot send a document.
LThe memory is full of received documents due to a lack of recording paper or a
recording paper jam. Install paper (page 17) or clear the jammed paper (page 70).
LThe unit is not in TAD/FAX or FAX ONLY mode. Select the desired mode using feature #77 (page 55) and press {AUTO ANSWER} repeatedly until TAD/FAX or FAX ONLY mode is displayed.
I cannot select the desired receiving mode.
LIf you want to set TAD/FAX or FAX ONLY mode:
–select the desired mode using feature #77 (page 55), and
–press {AUTO ANSWER} repeatedly until the desired mode is displayed.
LIf you want to set TEL mode:
–press {AUTO ANSWER} repeatedly until TEL mode is displayed.
10.3.5 Copying
The unit will not make a copy.
LYou cannot make a copy during programming. Make the copy after
programming.
LYou cannot make a copy during telephone conversation.
A black line, a white line or smudge appears on the copied document.
LThe glass or rollers are dirty. Clean them (page 73).
The copied image is distorted.
LThe thermal head is dirty. Clean it (page 73).
The printing quality is poor. Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 11 for further details.
Original Copy
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