Paradyne HOTWIRE 7986 manual Troubleshooting 1 Symptom Possible Cause Solutions

Messages and Troubleshooting

Troubleshooting

This Model 7986 Standalone Termination Unit is designed to provide you with many years of trouble-free service. If a problem occurs, however, refer to Table 6-2 for possible solutions.

Table 6-2. Troubleshooting (1 of 2)

Symptom	Possible Cause	Solutions
Alarm LED is on.	One of several alarm	Refer to Table 4-1,Health and Status
	conditions exists. Health	Messages, for recommended action.
	and Status displays the
	alarm condition.

Cannot access the unit via the ATI.

The terminal is not set up for the correct rate or data format, or the unit is configured so it prevents access.

HCheck the cable and connections.

HEnsure the unit is configured properly. Verify IP address and communication port usage.

HReset the unit.

Device Fail appears	The unit detects an internal	H Reset the unit.
on the System and	hardware failure.	H Contact your service
Test Status screen
		representative.
under Self-Test
results.
No power, or the	The power cord is not	Check that the power cord is
LEDs are not lit.	securely plugged into the	securely attached at both ends.
	wall receptacle and into the
	rear panel connection.
	The wall receptacle has no	H Check the wall receptacle power
	power.	by plugging in some equipment
		that is known to be working.
		H Check the circuit breaker.
		H Verify that your site is not on an
		energy management program.
	Power supply has failed.	Replace power supply.
An LED is not lit.	LED is out.	Run the Lamp test. If the LED in
		question does not flash with the other
		LEDs, then contact your service
		representative.

7986-A2-GB20-00 September 1998 6-5