Messages and Troubleshooting

Table 8-2. Troubleshooting (2 of 2)

Symptom

Possible Cause

Solutions

 

 

 

An LED is not lit.

LED is burned out.

Run the Lamp test. If the LED in

 

 

question does not flash with the

 

 

other LEDs, then contact your

 

 

service representative.

 

 

 

No power, or the

The power cord is not

Check that the power cord is

LEDs are not lit.

securely plugged into the

securely attached at both ends.

 

wall receptacle and into the

 

 

 

rear panel connection.

 

 

 

 

 

 

 

The wall receptacle has no

H

Check the wall receptacle power

 

power.

 

by plugging in some equipment

 

 

 

that is known to be working.

 

 

H

Check the circuit breaker.

 

 

H

Verify that your site is not on an

 

 

 

energy management program.

 

 

 

 

Not receiving data;

H DDS line rate/speed has

1.

Verify that your subscriber loop is

DSU is not

changed.

 

running at 56 or 64 CC kbps.

responding.

H Excessive BPVs causing

2.

Verify that the DSU is set to the

 

 

DSU to become stuck in

 

same rate as your subscriber

 

Autobaud mode.

 

loop. The DSU's rate is displayed

 

H Excessive Loop Loss

 

on the Network Interface Status

 

causing DSU to become

 

screen.

 

stuck in Autobaud mode.

3.

If getting Excessive BPVs, verify

 

 

 

 

 

that you do not have a bad cable.

 

 

 

If the cable is good, contact the

 

 

 

network provider.

 

 

4.

If getting excessive Loop Loss

 

 

 

(dB) indications, install a higher

 

 

 

 

 

 

quality cable. Refer to Model

 

 

 

7610 DSU LADS Connection

 

 

 

Distances, Table 3, in the

 

 

 

Start-Up Instructions.

 

 

5.

If the DDS Line Rate (Kbps) field

 

 

 

shows Autobaud, the DSU may

 

 

 

be stuck in Autobaud mode.

 

 

 

Configure Line Rate (Kbps) for

 

 

 

56 or 64 kbps.

 

 

6.

Run Loopback tests. Refer to the

 

 

 

Tests Available section of

 

 

 

Chapter 7.

 

 

 

 

Power-Up Self-Test

The DSU has detected an

H

Reset the DSU and try again.

fails. Only Alarm

internal hardware failure.

H

Contact your service

LED is on after

 

 

 

representative.

power-up.

 

 

 

 

 

 

 

 

 

8-6

November 1997

7610-A2-GB20-10

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Paradyne 7610, SNMP DSU manual Troubleshooting 2 Symptom Possible Cause Solutions, Tests Available section