Problem | Possible Cause and Remedy |
|
|
‘Port is disabled. Check if | The printer cable may be improperly connected or the power |
the port is properly | may be off. Turn the power on. If you still have the same |
connected, power is on, | problem: turn the computer and printer off, and back on after |
scanner is not busy. Then | about 10 seconds, then try again. |
restart your computer’ |
|
message appears on the |
|
screen. |
|
|
|
The image quality of the | • To send a send a data via |
received data is lower than | converted to 200 dpi. To keep a quality to send a photo |
that of the scanned data. | image, scan the image using TWAIN UI source, then select |
| the image type to Halftone or B/W when selecting scan |
| options. |
| • To select TWAIN UI source, |
| icon in the right corner of the taskbar in the desktop |
| window, and select ScanThru Options from the |
| menu. In the ScanThru Options dialogue box, select Show |
| TWAIN UI checkbox. |
|
|
After scanning is finished, | When scanning with Samsung TWAIN UI, the Scan dialogue |
the ScanThru dialogue box | box is on for |
is still on. | dialogue box. |
|
|
A portion of the image is | Set a proper scan area when scanning. In general, the upper |
not appear on the scanned | 3 mm on the image is not scanned due to the product |
image. | specifications. |
|
|
Troubleshooting
Troubleshooting 5.7
