Problem | Possible cause and remedy |
|
|
Black staining | • There is a paper quality problem. Use only paper that meets |
| printer specifications. |
| • A toner cartridge from another printer has been installed. |
| Always use the same toner cartridge with the same printer. |
| Using a cartridge that has already been used in another |
| printer may not give satisfactory results. |
|
|
Character voids | • The paper may be too dry. Try printing with a different batch |
| of paper. |
|
|
Background scatter | • The paper may be too damp. Try printing with a different |
| batch of paper. Do not open packages of paper until |
| necessary so that the paper does not absorb too much |
| moisture from the air. |
| • Printing over uneven surfaces. If printing onto envelopes, |
| change your printing layout to avoid printing over areas that |
| have overlapping seams on the reverse side. |
|
|
Missing characters | • The paper may be too damp. Try printing with a different |
| batch of paper. Do not open packages of paper until |
| necessary so that the paper does not absorb too much |
| moisture from the air. |
|
|
Back of printout dirty | • The transfer roller may be dirty. Print a few blank pages to |
| clean the transfer roller. |
|
|
Incorrect fonts | • True type fonts may be disabled (Windows 3.x). Use the |
| Fonts dialogue box in the Control Panel to enable True type |
| fonts. |
|
|
Faded graphics | • Toner may be low. Remove the toner cartridge and shake it |
| gently to evenly distribute the toner. Then replace the toner |
| cartridge. Have a spare toner cartridge in preparation for the |
| toner running out. |
|
|
5.4 Troubleshooting
