Scanning problems
Problem | Possible cause and remedy | |
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| |
You cannot scan a document | • Make sure that you load the document to be scanned into | |
into memory. | the document tray. | |
| • There may not be enough available memory to store the | |
| document you want to scan. | |
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| |
The unit scans very slowly. | • Graphics are scanned more slowly than text. | |
| • Communication speed becomes slow in scan mode because | |
| a lot of memory is required to analyse and reproduce the | |
| scan image. Set your computer to ECP mode through the | |
| BIOS setting. It will help to increase the speed. For details | |
| on how to set BIOS, refer to the documentation of your | |
| computer. | |
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| |
‘There is no document or | Insert the document properly and push it down until the | |
the document is loaded | machine grips the document. | |
improperly. Insert the |
| |
document properly and try |
| |
again’ message appears on |
| |
the screen. |
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| |
‘Scanner is busy receiving or | Your scanner may be currently used for copying or faxing. | |
printing data. When the | ||
When the current job is completed, try again. | ||
current job is completed, try | ||
| ||
again’ message appears on |
| |
the screen. |
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‘Memory is not enough to | There is not enough memory to save the scan image. Exit all | |
save the scan image. Exit all | applications currently open, if not required, in order to save | |
applications if not required, | memory. | |
then try again after memory |
| |
becomes available’ message |
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appears on the screen. |
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Troubleshooting
Troubleshooting 5.5
