Sun Microsystems SL500 manual Troubleshooting, Problem What to do, Perform the following procedure

Troubleshooting

Troubleshooting

Before you run diagnostic tests, check the following areas of the library using the troubleshooting tips in the following table:

TABLE 7-1 Troubleshooting Table

Problem	What to do
Service Required	Perform the following procedure:
(amber) LED is	Using the SL Console, check the health of the library and the attached
constantly on.	devices (drives, CAP, and robots). See “StorageTek Library Console”
	on page 27 for more details about operations.
	To perform a health check:
	1. Log in to the SL Console application.
	2. Access the System Detail module, View > System Detail.
	3. Check the device tree for the following indicators:
	■	Device Healthy
	■	Device Error
	The Status (for example, online/offline) and Statistics (for example,
	uptime, downtime, errors and warnings) tabs provide more
	information on the health of the library and devices.
	Other checks:
	■	Make sure that cartridges are fully seated and properly oriented in their
		storage cells.
	■	Inspect the X table for any foreign objects or debris; remove them if found.
Library does not power- 1. Check that the library power switch is in the ON position.
on. The SL Console	2. Check all power cord connections.
does not display any	3. Replace the power cord.
messages.	4. Make sure that there is power to the outlet.
CAP open LED is on	Open the CAP and make sure that the cartridges in the CAP cells are
and blinking.	properly seated.
The client computer	Make sure that cables are securely attached to their connectors on the
cannot communicate	rear of the library, tape drives, and client computer.
with the library or tape
drives.

The SL Console does not display modified data or information remains static.

Check the SL Console Heartbeat icon.

96116 • Revision: KA Chapter 7 SL Console Diagnostics and Utilities 257