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Sun Microsystems manual 390 SL500 User’s Guide July Revision KA

Models: SL500

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Troubleshooting Specifications Install Password Java Home Error Controls and Indicators Login LTO Library Configurations Common Problems and Solutions Robot Diagnostic Moves

Page 422

Common Problems and Solutions

390 SL500 User’s Guide • July 2008

Revision: KA • 96116

Page 421 Page 423

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Sun Microsystems manual 390 SL500 User’s Guide July Revision KA

Page 421 Page 423

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Contents

StorageTek SL500 Page StorageTekTM SL500 Modular Library System Sun Microsystems, Inc USA Vi SL500 User’s Guide July Revision KA Summary of Changes Date Revision Description Previous Organization New Organization Troubleshooting-Information included in previous Chapter SL500 User’s Guide July Revision KA Contents StorageTek Library Console Revision KA Contents SL500 Automated Library Operations Licensing Capacity on Demand Library Partitioning Revision KA Contents SL Console Diagnostics and Utilities 249 Revision KA Contents Manual Operations SL500 Wall Diagrams and Specifications Web-launched SL Console Server Glossary 391 Index Figures Page Tables Xxvi SL500 User’s Guide July Revision KA Preface Organization Alert Messages Conventions Example Description of Convention Related Documentation Publications Link SunSolve and Helpful Links Additional InformationSun’s external Web Site Partners Site Xxxii SL500 User’s Guide July Revision KA SL500 Introduction Views and Locations Revision KA SL500 Introduction LTO Library Internal Addressing LTO Library ConfigurationsLibrary with LTO Storage Cells Modules Cells LTO Storage Cell and Drive CapacitiesMaximum Number of Tape Drives Total # Storage Cells Adding LTO Storage Cell Capacity Mixed-Media Library Internal Addressing Mixed-Media Library ConfigurationsLibrary with Mixed-Media Storage Cells Mixed-Media Storage Cell and Drive Capacities Adding Mixed-Media Storage Cell Capacity Power Supply LED Controls and IndicatorsPower Switch Drive Tray LED Keypad Buttons/Indicator Description Indicator Button RLC Card Indicators Indicator Description Tape Drives and Cartridges Sdlt 320 Scsi LVD LTO Tape Drives and Cartridges Media Label Gen 1 Drive Gen 2 Drive Gen 3 Drive Gen 4* Drive SDLT/DLT-S4 Tape Drives and Cartridges Media Sdlt 320 Drive Sdlt 600 Drive DLT-S4* Drive Cartridge Access Ports Allow Prevent Robotics Unit Robotics Components Power System Cooling Interface Cards ElectronicsRLC Card Robotics Safety FeaturesCards and Power Supply Front Door Interfaces Library Interfaces Locations Tape Management Software 26 SL500 User’s Guide July Revision KA Introduction SL Console Modes User IDs Activation PasswordSL Console Security Log in to the SL Console Change a User PasswordSL Console Usage Tasks Log Off the SL Console Refresh buttons SL Console Screen DisplayComponent Name Description Synchronizing the Display With the Controller Database Modifying the Screen Layout Display Option Instructions Local Operator Panel Enter Data Using the KeypadModify Data Using the Keypad Log in to the Local Operator Panel Click Log on Security Considerations Installation RequirementsStandalone SL Console User Location Name Standalone SL Console Installation Install the Standalone SL Console License Agreement screen appears 38 SL500 User’s Guide July Revision KA Revision KA StorageTek Library Console 40 SL500 User’s Guide July Revision KA Log in to the Standalone SL Console Standalone SL Console UpdatesEnter your login information Select Start RunSLConsole or Launch RunSLConsole Client Requirements Web-launched SL Console UpdatesWeb-launched SL Console Choose your login method Starting the Web-launched SL Console on a Client SL Console Launch screen appears. Click Launch Now Opening slc.jnlp popup appears Specify the action you want to take with the slc.jnlp file 46 SL500 User’s Guide July Revision KA Revision KA StorageTek Library Console SL Console Login screen appears Log in to the Web-launched SL Console Using an Icon Double-click the slc.jnlp desktop icon on your client Verify that the Publisher is Sun Microsystems, Inc Revision KA StorageTek Library Console 52 SL500 User’s Guide July Revision KA Generate a Report SL Console ReportsReport Types Click Update Report Options Bar Help Navigation Access the SL Console HelpSL Console Help Tips for Using the SL Console Help Button Action Automated Mode of Operation Cartridge Mount and Dismount Activities Determining When the Library is Not in Automated Mode Dismount Sequence Library and Device Status Communications Failures Viewing Library Information CAP Operations Recovery Moves Cartridge Management Ejecting Expired Cleaning Cartridges Drive CleaningCleaning Cartridges Automatic Cleaning Manual Cleaning Automated Operation Tasks Library Management Tasks Task Display Library Status Display Library Configuration Information Set the Library Fibre Channel Port Address 70 SL500 User’s Guide July Revision KA Display Library Controller Properties Display Library Physical Configuration Display Library Statistics Display a Library Report Tools Partitions Select Tools Reports Specified report is displayed Search a Library Report Click Search Revision KA SL500 Automated Library Operations Save Library Report Data to a File Click Save Save popup appears CAP Management Tasks Display CAP Summary Information Display Current CAP Status Display CAP Properties Cartridge Management Tasks Enter Cartridges Through the CAP Press the CAP Open button on the keypad Base Module Magazine Comparison Eject Cartridges Through the CAP List Library Cartridges Source Location Mode field, click Volid Move a Specified Cartridge by Volid CAP Click the Start button in the Options Bar 92 SL500 User’s Guide July Revision KA Source Location Mode field, click Location Move a Cartridge From a Specified Location Slot Drive Reserved Slots Revision KA SL500 Automated Library Operations 96 SL500 User’s Guide July Revision KA Revision KA SL500 Automated Library Operations Drive Management Tasks Display Drive Summary Information Display Drive Status Display Drive Properties Enable or Disable a Drive Port Display the Media Drive Events Report Date/Time Drive Serial Num Drive AdrVolid Drive Type Drive Cleaning Tasks Configure Drive Auto Clean Enter Cleaning or Diagnostic Cartridges 108 SL500 User’s Guide July Revision KA Eject Cleaning or Diagnostic Cartridges 110 SL500 User’s Guide July Revision KA Display Cleaning Cartridges Volid Display Drive Cleaning Status Clean a Drive Manually Confirmation popup appears Robot Monitoring Tasks Display Robot Summary Information Display Robot Status Display Robot Statistics Licensing License Key File License Installation Process Licensing Tasks Licensing Task Summary Receive a New License Key File Install a New License on the Target Library 124 SL500 User’s Guide July Revision KA Display Current Library Licenses Delete a License Key File Click the Delete button Click Yes to begin the deletion Licensing Screen Reference Screen Feature License Management Current License Assigned Sequence NumberValue Module Number Nnn Cells Total are Possible Display only RebootNnn Cells Unlicensed Display only Delete License Management Install License File Name Serial Number InstallProduct Sequence # Browse License Management Current License 136 SL500 User’s Guide July Revision KA Capacity on Demand Features Restrictions Capacity on Demand Terminology Planning Library Capacity Cartridge Expansion Module CEM after CEM Drive Expansion Module DEMCartridge Expansion Module CEM after Base Module or DEM Cell Assignment Rules Orphaned Cartridges in Non-Partitioned Libraries Decreasing Licensed Capacity Implementing Changes to Licensed CapacityIncreasing Licensed Capacity Host Notification of Capacity Changes Partitioning Features and Restrictions Library Partitioning Partition Planning Allocated Storage Capacity Installing the Partitioning FeaturePartition Configurations Partition Boundaries Library Partition Example Deleting the Partitioning Feature Resource Group Included Resources Partitions and Library Resources Library Resource Addresses Storage Cells and Drives Scsi Element Address Examples Split CAP Partitions and CAPsCommon CAP CAP Operations Orphaned Cartridges in Partitioned Libraries SL Console Partition Workspace Partition Configuration ProcessPartitioning Process 154 SL500 User’s Guide July Revision KA Partitioning Task Summary Partition Configuration Tasks Review Partitioning Instructions Select Tools Partitions Create a Partition Click OK Configure a Host-Partition Connection Click Add Connection Enter the Initiator Wwpn and LUN Click OK Design a Partition Select Tools Partitions Click the Design tab Revision KA Library Partitioning Verify Partition Configurations Options Bar, click Verify Revision KA Library Partitioning Resolve Orphaned Cartridges Commit Partition Configuration Changes Vary the library offline to Acsls and HSC Proceed as follows Revision KA Library Partitioning Partition Management Tasks Modify Partition Summary Information Delete a Partition Click OK to confirm the deletion Updates are made as follows Modify Host-Partition Connection Detail Revision KA Library Partitioning Delete a Host-Partition Connection Click OK to confirm the deletion Refresh the SL Console Partition Workspace Reallocate Library Resources Make a Hardware Change to a Partitioned Library Partition Report Tasks Display a Partition Report Pull-down menu, select the report you want to display Print Partition Report Data Click Print Save Partition Report Data Click Save to File CAP Operation Tasks Enter Cartridges Into a Partitioned Library Click the Assign CAP Button tab Revision KA Library Partitioning Eject Cartridges From a Partitioned Library Click the Assign CAP Button tab 192 SL500 User’s Guide July Revision KA Partition Screen Reference Partition Summary Screens Partitions-Instructions Step 196 SL500 User’s Guide July Revision KA Partitions-Summary Step Allocated Drive Bays Partition NumberAllocated Storage Cells Allocated CAP Cells Total CAP cells Storage Cells in LibraryDrive Bays in Library Modify Partition Add PartitionDelete Partition Add Connection Partitions-Summary -Add Connection Connections n Cancel Partitions-Summary -Delete Connection Partitions-Summary -Modify Connection Buttons Partitions-Summary -Add Partition Select a Partition ID Barcode Presentation Partitions-Summary -Delete Partition Partitions-Summary -Modify Partition Modify Partition n 210 SL500 User’s Guide July Revision KA Partition Design and Commit Screens Partitions-Design Step Add PartitionSelect by Remove Unallocated CAPs Unallocated StorageUnallocated Drive Bays Library Map Verify Results 216 SL500 User’s Guide July Revision KA Partitions-Design -Verify Results Following orphaned cartridges were found Following hosts will need re-auditedFollowing hosts do not have Lun 0 set Save Details Partitions-Commit Step Apply 222 SL500 User’s Guide July Revision KA Partitions-Commit -Confirm Apply Yes Partitions-Commit Step Partitions-Design -Verify Results Partition Report Screens Partitions-Reports Please select a report to display Partitions-Reports-Cartridge Cell and Media Summary Column ModuleRow Cell Status Save to File Partitions-Reports-Host Connections Summary CAP Count Cell CountDrive Count Cartridge Count Display only Partition ID to which the host has a connection Partitions-Reports-Orphaned Cartridge Report Explanation Revision KA Library Partitioning Partitions-Reports-Partition Details Available Cells Bar CodeAssigned Cells Occupied Cells Percent Slot Capacity Partitions-Reports-Partition Summary 242 SL500 User’s Guide July Revision KA See Also Partition CAP Operation Screens Diagnostics CAP-Assign CAP Button Partitions with common CAP configuration Partitions with split CAP configuration See Also 248 SL500 User’s Guide July Revision KA Library Events Event Monitors Library Self-Tests Firmware Download Sites Library Firmware UpgradesFirmware Installation Process Audits Physical Audit Verified Audit Robot Diagnostic Moves Target Address Range Move Access Order Pool Address Range Diagnostic Move Control Functions Select Menu Option Perform the following procedure TroubleshootingProblem What to do See Remove a Cartridge from a Tape Drive on Diagnostic and Utility Tasks Event Monitor Tasks Display an Event Monitor Select Tools Monitors Expand the Permanent Monitors folder SelectTo Spool Event Monitor Data to a File To stop spooling, select Monitor Stop Spooling Following is a sample of the spool file Display Multiple Monitors Select Library Utility Tasks Perform a Library Self-Test Reboot the Library Click OK to continue Revision KA Download Code to the Library Controller Revision KA Activate Code on the Library Controller Revision KA Audit Tasks Audit the Entire Library Click the Audit tab Audit a Range of Cells 278 SL500 User’s Guide July Revision KA Perform a Verified Audit Audit Console section displays the progress of the audit Drive Utility Tasks Perform a Drive Self-Test Reboot a Drive 284 SL500 User’s Guide July Revision KA HandBot Utility Tasks Define a Diagnostic Move Click Next Sequence screen appears Click Finish to complete the setup Manage Diagnostic Move Definitions Select Option Save a Diagnostic Move to a File Save popup appears Start a Diagnostic Move Revision KA Monitor and Control Open Diagnostic Moves Status Indicators Description Valid Values Select Option 298 SL500 User’s Guide July Revision KA Snmp Support Trap Levels Trap Level Number Description Access ControlPort Control Snmp Configuration and Usage Tasks Add Snmp Users Delete Snmp Users Add Trap Recipients See Trap Levels on page 299 for details Delete Trap Recipients Set Up Port Control Transfer the Library MIB File Click Transfer Library Safety Manual Operations Manual Operation Tasks General Library Operation Tasks Power Off the Library Power On the Library Return the Library to Ready Status Open the Front Door With Power Open the Front Door Without Power Revision KA Manual Operations Secure the Front Door With Power Secure the Front Door Without Power Cartridge Handling Tasks Locate and Remove a Cartridge Insert Cartridges into Storage Cells Check the cartridges to make sure they are correctly labeled Revision KA Manual Operations Insert a Cartridge into a Tape Drive Remove a Cartridge from a Tape Drive Ibmhp 326 SL500 User’s Guide July Revision KA Remove a Cartridge from the Gripper Assembly If the hand assembly is facing right Manual Release Screw Gripper belt and pulleys Release screw Replace a Cleaning Cartridge 330 SL500 User’s Guide July Revision KA SL500 Wall Diagrams Specifications LTO Configurations Figure A-1 Base Module LTO Cells Figure A-2 LTO Cell Locations for Firmware Site Mapping 113 125 336 SL500 User’s Guide July Revision KA Mixed-Media Configurations Figure A-5 Base Module Mixed-Media Cells Figure A-6 Mixed-Media Firmware Cell Mapping Figure A-7 Mixed-Media Scsi Element Numbering Mapping L204561 Specifications Figure A-9 Library and Rack Dimensions Figure A-10 Library and Rack Clearances Library Environment Library Component WeightsComponent Weight Measurements Operating Storage Transporting Two LTO Tape Drives Power SpecificationsInput voltage 100-240 VAC, single phase Four LTO Tape Drives Cartridge Information Handling Cartridges Cartridge Requirements Inspecting CartridgesMaintaining Cartridges Ordering Cartridges and Labels LTO Ultrium Cartridges Valid Labels Label Type of Cartridge Figure B-2 LTO Cartridge Labels Write-protect Switch Figure B-3 Apply the Utrium Cartridge Label Figure B-4 Set the LTO Write-Protect Switch Write-protected SDLT/DLT-S4 Cartridges Figure B-5 Sdlt Cartridge Components Figure B-6 Apply the Sdlt Cartridge Label CLN + S Figure B-8 Set the Sdlt Write-Protect Switch Apply a Label to a Cartridge 360 Apply a Label to a Cartridge Security Considerations Server Requirements Server Installation and Management Download the Java System Web Server Revision KA Appendix C Web-launched SL Console Server 364 SL500 User’s Guide July Revision KA Revision KA Appendix C Web-launched SL Console Server Install the Sun Java System Web Server On the Welcome screen, click Next Revision KA Appendix C Web-launched SL Console Server 368 SL500 User’s Guide July Revision KA Revision KA Appendix C Web-launched SL Console Server Log in to the Java System Web Server Administration Console Revision KA Appendix C Web-launched SL Console Server Common Tasks screen appears Install and Deploy the Web-launched SL Console Click OK On the Web Applications screen, click Save 376 SL500 User’s Guide July Revision KA On the Results screen, click Close 378 SL500 User’s Guide July Revision KA Start the Web-launched SL Console 380 SL500 User’s Guide July Revision KA Update the Web-launched SL Console 382 SL500 User’s Guide July Revision KA Revision KA Appendix C Web-launched SL Console Server 384 SL500 User’s Guide July Revision KA Revision KA Appendix C Web-launched SL Console Server Common Problems and Solutions Windows 2000 Sun Java System Web Server Installation Errors Remedy for Windows MSVCP60.dll Error Java Home Error Usr/java 390 SL500 User’s Guide July Revision KA Cartridge access port Glossary Dynamic World Wide Synonymous with enter StorageTek Library Tape transport interface 396 SL500 User’s Guide July Revision KA Index 398 SL500 User’s Guide July Index 400 SL500 User’s Guide July Snmp 402 Page Headquarters

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