Sun Microsystems SL500 manual See Remove a Cartridge from a Tape Drive on

Troubleshooting

TABLE 7-1 Troubleshooting Table (Continued)

Problem	What to do
Robot Fault or Library	1. Check the SL Console for any displayed error messages. Write down
Fault Amber LED is	the error messages reported.
constantly on.	2. Open the front door. Observe and note the state of the cartridges,
	hand, and tape drives.
	3. .Make sure that cartridges are fully seated and properly oriented in
	their storage cells.
	4. Make sure that packing materials have been removed.
	5. Inspect the library floor for any objects or debris; remove them.
	6. Check the status of the tape drives.
	7. Close the front door.
	8. Make sure that the tape drives are fully seated and locked forward
	by pushing and pulling on the rear of the drive tray. Any motion of
	the tray indicates that it requires reseating and locking down.
Tape drive is unable to	Manually remove the cartridge from the tape drive. “Remove a
eject a cartridge.	Cartridge from a Tape Drive” on page 325.
The client computer	1. Make sure that cables are securely attached to their connectors on
cannot communicate	the rear of the library, the tape drives, and the client computer.
with the library or tape	2. Make sure that each SCSI device a same bus has a unique address
drives.	and that the last device is properly terminated.
The library is unable to	1. Make sure that cables are securely attached to their connectors on
communicate with the	the rear of the library, the drives, and the client computer.
drives.	2. Make sure that each SCSI device on a bus has a unique address and
Drive status on the	that the last device is properly terminated.
SL Console displays
Not communicating.
Repeated or excessive	1. Replace the cleaning cartridge with a new cleaning cartridge.
drive cleanings or	2. Run the Library Self-Test and note if errors are reported for the
cleaning messages.	drive.
	3. Run any client computer-based drive diagnostic tests.
Cartridge stuck in tape	See “Remove a Cartridge from a Tape Drive” on page 325.
drive.
Tape drive is unable to	See “Remove a Cartridge from a Tape Drive” on page 325.
eject a cartridge.

258 SL500 User’s Guide • July 2008 Revision: KA • 96116