Avaya Call Management System
 Compas
 Contents
 Contents
 Contents
 Contents
 Contents
Page
 Overview on
Purpose
Support on
 Intended users
Overview
 Conventions and terminology
Security Alert
 Reasons for reissue
 Parts list on
Computer layout on PCI card configuration on
 Related documentation
Administration documents
For more information about Avaya CMS administration, see
Change descriptions
 For more information about Avaya CMS software, see
Software documents
Hardware documents
For more information about Avaya CMS hardware, see
 Call Center documents
Avaya CMS upgrade documents
Base load upgrades
For more information about Avaya Call Center documents, see
 Avaya Call Management System Upgrade Express CUE
Platform upgrades and data migration
For information about CUE upgrade procedures, see
 Support
Documentation Web sites
 Installation
 Problem Precaution
Preparing for installation
Safety precautions
Wrist or
 System precautions
 Required tools
Electrical specifications
Parameter Value V880 V890
 Parameter English value Metric value
Physical specifications
Service access specifications
Front Inches Centimeters Rear Left Right
 Environmental specifications
Parameter Operating Nonoperating Service Not in service
 Unpacking and inventorying the equipment
 Parts list
 Physical labeling
Features
Determining the computer model
Software check
 Computer layout
Layout of the V880 is as follows
 Layout of the V890 is as follows
 Front panel
 Back panel
 Third ethernet card, optional
 V890 hardware options
Hardware options
V880 hardware options
Option Quantity Comments Minimum Maximum
 Rack mounting
Http//docs.sun.com
 Setting up power
 Switch links R3V11 only
Peripheral connectivity
 Parts list
Connectivity Material ID or part Description
 Connecting the monitor, keyboard, and mouse
 Connecting the remote console modem
 Connecting the switch link
Connecting to external interfaces
Connecting to the customer network
 Turning on the system and verifying Post
 Sunw Sunwgs INT FCBPL9224
 Setenv auto-boot? true Boot
 Identifying installed PCI cards
Usr/platform/‘uname -m‘/sbin/prtdiag -v pg
 Identifying installed PCI cards
 Following message is displayed
Setting the remote console modem options
Cms/install/bin/abcadm -r ttya
Enter y Following message is displayed
 Cms/install/bin/abcadm -i -b 9600 ttya
 Turning the system over for provisioning
 Maintenance
This section describes the following maintenance procedures
 Precautions
 Computer layout
Front panel
 Rear panel
 Third ethernet card, optional
 Log in to the system as root Enter
Turning the computer off and on
Usr/sbin/shutdown -y -i0 -g0
 To turn on the computer
 Accessing components inside the computer
Opening and removing a side door
 Accessing components inside the computer
 Replacing and closing a side door
 Using an ESD wrist strap
 Maintaining PCI cards
You need access to the following documents
Required references
 PCI card configuration
Precautions
Reconfiguring PCI network cards
 Type Name
V880 PCI card configuration
Slot Card
Type
 33/66MHz Fourth ethernet card optional2
V890 PCI card configuration
33/66MHz Third ethernet card optional2
33MHz Quad GigaSwift Ethernet required2
 HSI/P X.25 interface card
PCI card compatibility with CMS loads
GigaSwift four port ethernet card
 Maintaining hot-plug PCI cards
Tip
 PCI slot LEDs for hot-plug operation
 Icon Interpretation
 Preparing a hot-plug card for removal
Ifconfig device unplumb
Where device is the device displayed with ifconfig -a
Removing a hot-plug PCI card
 Maintaining PCI cards
 Jun 6 125524 sysname picld98 Device PCI1CARD removed
 Installing a hot-plug PCI card
 Jun 6 125524 sysname picld98 Device PCI1CARD inserted
 Configuring the new or replacement card
 Replacing the graphics card
 Maintaining PCI cards
 Maintenance
 Maintaining PCI cards
 Cd /cdrom/cdrom0
Install
Eject cdrom
 Replacing Scsi cards
 Maintenance
 Maintaining PCI cards
 Maintenance
 Maintaining HSI/P cards R3V11 on V880 only
Replacing an HSI/P card
 Maintenance
 Maintaining PCI cards
 Maintenance
 Maintaining PCI cards
 Installing the first HSI/P card or a pair of HSI/P cards
 Maintaining PCI cards
 Maintenance
 Installing HSI/P software and patches
Setting up the switch link for each ACD
 Maintenance
 Adding a second HSI/P card
 Maintenance
 Maintaining PCI cards
 Prerequisites
Disk drive configurations
Maintaining disk drives
Disk drive compatibility with CMS loads
 Following diagram shows a six-disk configuration on a
Primary
 Replacing disk drives
 Luxadm display loopname
Replacing a single boot disk or replacing data disks
Luxadm probe
Luxadm display FCloop
 Record the faulty disk number
Slot Disks Disk Status
 Luxadm remove FCloop,s3
Luxadm remove loopname,snumber
Message similar to the following is displayed
 Maintenance
 Luxadm insert
 Press Enter Message similar to the following is displayed
Ignore the message No new enclosures were added
 Replacing both boot disks
 Maintenance
 Maintaining disk drives
 System reboots to the ok prompt
Enter the following commands
Setenv auto-boot? false Reset-all
Setenv auto-boot? true Boot -r
 Drives replaced Procedure
Setting up the disk drives
Partitioning disk drives
 Disk partition values
Root 4gb
 11609c
 Partitioning and formatting a disk
 Enter partition Partition menu is displayed
System prompts for the partition ID tag
 Enter partition id tag unassigned
 Enter y Message similar to the following is displayed
 Adding disk drives optional
 Ignore the message No new enclosures were added
 Added new disk cXtXd0 Diskspace command completed
 Replacing the DVD drive
 Maintenance
 Replacing the DVD drive
 IDE jumpers Scsi jumpers
 This reboots the system
 Ordering tapes
Maintaining tape drives
Tape drive compatibility
Description Tape drive
 Cleaning the tape drive
 Replacing the internal tape drive
 DDS-4
 Setenv auto-boot? true Boot
 Pwd
 Maintenance
 Setenv auto-boot? true Boot -r
 Maintenance
 Setenv auto-boot? true Boot -r
 CPU and memory configurations
Maintaining CPU/Memory boards
 Checking the current memory and CPU configuration
 Shutting down the system
To shut down the system Enter
 Removing a CPU/Memory board
 Replacing memory
 Maintaining CPU/Memory boards
 Installing a CPU/Memory board
 Maintaining CPU/Memory boards
 Maintenance
 Restarting the system
 Maintenance
 Replacing a power supply
 Maintenance
 Replacing a power supply
Page
 Troubleshooting
Tools on
 Redirecting the local console to the remote console
Using the remote console
Redirecting the console using Solaris
Following message is displayed at the remote console
 Cms/install/bin/abcadm -c -b 9600 ttya
 Cms/install/bin/abcadm -c local
Redirecting the remote console back to the local console
 Redirecting the console using OpenBoot mode
 Method 1 from the remote console on page 155 recommended
Method 2 from the local site on page 156 not recommended
 Cms/install/bin/abcadm -k
Setenv ttya-ignore-cd false reset
To start a port monitor on ttya, enter
 Following message is displayed
 Tools
 Using the prtdiag command
Following is an example of the results for the V880 computer
 Disk
 CPU0PRIMFAN
 Following is an example of the results for the V890 computer
 CPU0 CPU2 IOB DBP0
 2419
 Cfgadm
Using the cfgadm command
Following is an example of the results for the computer
 System messages
 Using the OpenBoot Prom tests
OpenBoot Prom firmware tests
System reboots
 Test descriptions
 Probing disk drives
 Probing all Scsi media devices
Usr/sbin/shutdown -y -i0 -g0 to shut down the system
 Probing the IDE DVD device V890 only
 Setenv auto-boot? true Boot -r
 OpenBoot diagnostic tests
On the V890, enter
 Command name Description
 Http//docs.sun.com
 Post diagnostic messages
Memory failure
 OpenBoot initialization commands
 Diagnosing status indicators
Front panel status indicators
 Status indicators on
Name Icon LED function
 PCI slot status indicators
 Power on Fault
 Power supply status indicators
 Disk drive status indicators
 Disk drive is up to speed and operating
Activity Fault
Disk drive has encountered a fault
Normally
 Tape drive status indicators
 Sun Validation Test Suite VTS
Using SunVTS
Prerequisites
 Troubleshooting disk drives and DVD drives
Operating Drive physical location and target System address
 Troubleshooting disk drives and DVD drives
 System reboots
 Usr/sbin/shutdown -y -i0 -g0 to shut down the system
 Checking tape status
Troubleshooting tape drives
Use the following procedures to troubleshoot tape drives
Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c
 Troubleshooting tape drives
 Devfsadm -vCc tape -r /a -p /a/etc/pathtoinst
Reassigning device instance numbers for tape devices
Remove the Solaris software disk
 This section provides solutions for the following problems
Recovery procedures
Preserving data after a system failure
 Loss of power
Turning on the computer
 Turning off the computer
 Probe command warnings
 Reseating HSI/P cards R3V11 and V880 only
 Set-defaults or setenv use-nvramrc? false command is run
Resetting a device alias
Pci@8,600000/SUNW,qlc@2/fp@0,0/disk
 Nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0
Setenv boot-device disk bootdevice2
 Ps -ef grep sac
Remote console port problems
Kill -9 pid
 Tail /etc/uucp/Devices
Opt/cc/install/aot.cssrXXxx.x/bin/setup
Usr/lib/saf/sac -t
System should display the following
 Alarmresolve -p Test -a Testalarm
Logerror -e 30001 -d test alarm
Alarmview -p Test -a Testalarm
Tail -f aomlog
 Automatic Call
Boot disk
Access memory
Distribution ACD
 TPE
 Index
 Installation checklist
 DVD