Software documents, Hardware documents | Sun Microsystems V880

Related documentation

Software documents

For more information about Avaya CMS software, see:

●Avaya Call Management System Release 13 Software Installation, Maintenance, and Troubleshooting Guide, 07-600954

●Avaya CMS Open Database Connectivity Version 4.2, 585-780-701

●Avaya Call Management System Release 13 LAN Backup User Guide, 07-600953

●Avaya Call Management System Release 13 External Call History Interface, 07-300737

●Avaya CMS Custom Reports, 585-215-822

●Avaya CMS Forecast User Guide, 585-215-825

●Avaya Visual Vectors Release 13 Installation and Getting Started, 07-300353

●Avaya Visual Vectors Release 13 User Guide, 07-300354

●Avaya Call Management System (CMS) Supervisor Release 13 Report Designer, 07-300743

Hardware documents

For more information about Avaya CMS hardware, see:

●Avaya Call Management System Sun Netra 210 Computer Hardware Installation, Maintenance, and Troubleshooting, 07-600963

●Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting, 07-600965

●Avaya Call Management System Sun Blade 100/150 Workstation Hardware Installation, Maintenance, and Troubleshooting, 07-600964

●Avaya Call Management System Terminals, Printers, and Modems, 585-215-874

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 15

Image 15

Sun Microsystems V880, V890 Software documents, Hardware documents, For more information about Avaya CMS software, see

Contents

Avaya Call Management System Compas Contents Contents Contents Contents Contents Page Purpose Overview onSupport on Overview Intended users Security Alert Conventions and terminology Reasons for reissue Computer layout on PCI card configuration on Parts list on Change descriptions Administration documentsFor more information about Avaya CMS administration, see Related documentation For more information about Avaya CMS hardware, see Software documentsHardware documents For more information about Avaya CMS software, see For more information about Avaya Call Center documents, see Avaya CMS upgrade documentsBase load upgrades Call Center documents Platform upgrades and data migration Avaya Call Management System Upgrade Express CUEFor information about CUE upgrade procedures, see Documentation Web sites Support Installation Wrist or Preparing for installationSafety precautions Problem Precaution System precautions Electrical specifications Required toolsParameter Value V880 V890 Front Inches Centimeters Rear Left Right Physical specificationsService access specifications Parameter English value Metric value Parameter Operating Nonoperating Service Not in service Environmental specifications Unpacking and inventorying the equipment Parts list Software check FeaturesDetermining the computer model Physical labeling Layout of the V880 is as follows Computer layout Layout of the V890 is as follows Front panel Back panel Third ethernet card, optional Option Quantity Comments Minimum Maximum Hardware optionsV880 hardware options V890 hardware options Http//docs.sun.com Rack mounting Setting up power Peripheral connectivity Switch links R3V11 only Connectivity Material ID or part Description Parts list Connecting the monitor, keyboard, and mouse Connecting the remote console modem Connecting to external interfaces Connecting the switch linkConnecting to the customer network Turning on the system and verifying Post Sunw Sunwgs INT FCBPL9224 Setenv auto-boot? true Boot Usr/platform/‘uname -m‘/sbin/prtdiag -v pg Identifying installed PCI cards Identifying installed PCI cards Enter y Following message is displayed Setting the remote console modem optionsCms/install/bin/abcadm -r ttya Following message is displayed Cms/install/bin/abcadm -i -b 9600 ttya Turning the system over for provisioning This section describes the following maintenance procedures Maintenance Precautions Front panel Computer layout Rear panel Third ethernet card, optional Turning the computer off and on Log in to the system as root EnterUsr/sbin/shutdown -y -i0 -g0 To turn on the computer Opening and removing a side door Accessing components inside the computer Accessing components inside the computer Replacing and closing a side door Using an ESD wrist strap You need access to the following documents Maintaining PCI cardsRequired references Precautions PCI card configurationReconfiguring PCI network cards Type V880 PCI card configurationSlot Card Type Name 33MHz Quad GigaSwift Ethernet required2 V890 PCI card configuration33/66MHz Third ethernet card optional2 33/66MHz Fourth ethernet card optional2 PCI card compatibility with CMS loads HSI/P X.25 interface cardGigaSwift four port ethernet card Tip Maintaining hot-plug PCI cards PCI slot LEDs for hot-plug operation Icon Interpretation Removing a hot-plug PCI card Ifconfig device unplumbWhere device is the device displayed with ifconfig -a Preparing a hot-plug card for removal Maintaining PCI cards Jun 6 125524 sysname picld98 Device PCI1CARD removed Installing a hot-plug PCI card Jun 6 125524 sysname picld98 Device PCI1CARD inserted Configuring the new or replacement card Replacing the graphics card Maintaining PCI cards Maintenance Maintaining PCI cards Install Cd /cdrom/cdrom0Eject cdrom Replacing Scsi cards Maintenance Maintaining PCI cards Maintenance Replacing an HSI/P card Maintaining HSI/P cards R3V11 on V880 only Maintenance Maintaining PCI cards Maintenance Maintaining PCI cards Installing the first HSI/P card or a pair of HSI/P cards Maintaining PCI cards Maintenance Setting up the switch link for each ACD Installing HSI/P software and patches Maintenance Adding a second HSI/P card Maintenance Maintaining PCI cards Disk drive compatibility with CMS loads Disk drive configurationsMaintaining disk drives Prerequisites Primary Following diagram shows a six-disk configuration on a Replacing disk drives Luxadm display FCloop Replacing a single boot disk or replacing data disksLuxadm probe Luxadm display loopname Slot Disks Disk Status Record the faulty disk number Luxadm remove loopname,snumber Luxadm remove FCloop,s3Message similar to the following is displayed Maintenance Luxadm insert Ignore the message No new enclosures were added Press Enter Message similar to the following is displayed Replacing both boot disks Maintenance Maintaining disk drives Setenv auto-boot? true Boot -r Enter the following commandsSetenv auto-boot? false Reset-all System reboots to the ok prompt Setting up the disk drives Drives replaced ProcedurePartitioning disk drives Root 4gb Disk partition values 11609c Partitioning and formatting a disk System prompts for the partition ID tag Enter partition Partition menu is displayed Enter partition id tag unassigned Enter y Message similar to the following is displayed Adding disk drives optional Ignore the message No new enclosures were added Added new disk cXtXd0 Diskspace command completed Replacing the DVD drive Maintenance Replacing the DVD drive IDE jumpers Scsi jumpers This reboots the system Description Tape drive Maintaining tape drivesTape drive compatibility Ordering tapes Cleaning the tape drive Replacing the internal tape drive DDS-4 Setenv auto-boot? true Boot Pwd Maintenance Setenv auto-boot? true Boot -r Maintenance Setenv auto-boot? true Boot -r Maintaining CPU/Memory boards CPU and memory configurations Checking the current memory and CPU configuration To shut down the system Enter Shutting down the system Removing a CPU/Memory board Replacing memory Maintaining CPU/Memory boards Installing a CPU/Memory board Maintaining CPU/Memory boards Maintenance Restarting the system Maintenance Replacing a power supply Maintenance Replacing a power supply Page Tools on Troubleshooting Following message is displayed at the remote console Using the remote consoleRedirecting the console using Solaris Redirecting the local console to the remote console Cms/install/bin/abcadm -c -b 9600 ttya Redirecting the remote console back to the local console Cms/install/bin/abcadm -c local Redirecting the console using OpenBoot mode Method 2 from the local site on page 156 not recommended Method 1 from the remote console on page 155 recommended Setenv ttya-ignore-cd false reset Cms/install/bin/abcadm -kTo start a port monitor on ttya, enter Following message is displayed Tools Following is an example of the results for the V880 computer Using the prtdiag command Disk CPU0PRIMFAN Following is an example of the results for the V890 computer CPU0 CPU2 IOB DBP0 2419 Using the cfgadm command CfgadmFollowing is an example of the results for the computer System messages OpenBoot Prom firmware tests Using the OpenBoot Prom testsSystem reboots Test descriptions Probing disk drives Usr/sbin/shutdown -y -i0 -g0 to shut down the system Probing all Scsi media devices Probing the IDE DVD device V890 only Setenv auto-boot? true Boot -r On the V890, enter OpenBoot diagnostic tests Command name Description Http//docs.sun.com Memory failure Post diagnostic messages OpenBoot initialization commands Front panel status indicators Diagnosing status indicators Name Icon LED function Status indicators on PCI slot status indicators Power on Fault Power supply status indicators Disk drive status indicators Normally Activity FaultDisk drive has encountered a fault Disk drive is up to speed and operating Tape drive status indicators Using SunVTS Sun Validation Test Suite VTSPrerequisites Operating Drive physical location and target System address Troubleshooting disk drives and DVD drives Troubleshooting disk drives and DVD drives System reboots Usr/sbin/shutdown -y -i0 -g0 to shut down the system Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c Troubleshooting tape drivesUse the following procedures to troubleshoot tape drives Checking tape status Troubleshooting tape drives Reassigning device instance numbers for tape devices Devfsadm -vCc tape -r /a -p /a/etc/pathtoinstRemove the Solaris software disk Recovery procedures This section provides solutions for the following problemsPreserving data after a system failure Turning on the computer Loss of power Turning off the computer Probe command warnings Reseating HSI/P cards R3V11 and V880 only Resetting a device alias Set-defaults or setenv use-nvramrc? false command is runPci@8,600000/SUNW,qlc@2/fp@0,0/disk Setenv boot-device disk bootdevice2 Nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0 Remote console port problems Ps -ef grep sacKill -9 pid System should display the following Opt/cc/install/aot.cssrXXxx.x/bin/setupUsr/lib/saf/sac -t Tail /etc/uucp/Devices Tail -f aomlog Logerror -e 30001 -d test alarmAlarmview -p Test -a Testalarm Alarmresolve -p Test -a Testalarm Distribution ACD Boot diskAccess memory Automatic Call TPE Index Installation checklist DVD