Avaya Call Management System | Sun Microsystems V880, V890 instruction

Avaya Call Management System

Sun Fire V880/V890 Computer

Hardware Installation, Maintenance, and

Troubleshooting

07-600965 May 2006

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Sun Microsystems V880, V890 manual Avaya Call Management System

Contents

Avaya Call Management System Compas Contents Contents Contents Contents Contents Page Overview on PurposeSupport on Overview Intended users Security Alert Conventions and terminology Reasons for reissue Computer layout on PCI card configuration on Parts list on For more information about Avaya CMS administration, see Administration documentsRelated documentation Change descriptions Hardware documents Software documentsFor more information about Avaya CMS software, see For more information about Avaya CMS hardware, see Base load upgrades Avaya CMS upgrade documentsCall Center documents For more information about Avaya Call Center documents, see Avaya Call Management System Upgrade Express CUE Platform upgrades and data migrationFor information about CUE upgrade procedures, see Documentation Web sites Support Installation Safety precautions Preparing for installationProblem Precaution Wrist or System precautions Required tools Electrical specificationsParameter Value V880 V890 Service access specifications Physical specificationsParameter English value Metric value Front Inches Centimeters Rear Left Right Parameter Operating Nonoperating Service Not in service Environmental specifications Unpacking and inventorying the equipment Parts list Determining the computer model FeaturesPhysical labeling Software check Layout of the V880 is as follows Computer layout Layout of the V890 is as follows Front panel Back panel Third ethernet card, optional V880 hardware options Hardware optionsV890 hardware options Option Quantity Comments Minimum Maximum Http//docs.sun.com Rack mounting Setting up power Peripheral connectivity Switch links R3V11 only Connectivity Material ID or part Description Parts list Connecting the monitor, keyboard, and mouse Connecting the remote console modem Connecting the switch link Connecting to external interfacesConnecting to the customer network Turning on the system and verifying Post Sunw Sunwgs INT FCBPL9224 Setenv auto-boot? true Boot Usr/platform/‘uname -m‘/sbin/prtdiag -v pg Identifying installed PCI cards Identifying installed PCI cards Cms/install/bin/abcadm -r ttya Setting the remote console modem optionsFollowing message is displayed Enter y Following message is displayed Cms/install/bin/abcadm -i -b 9600 ttya Turning the system over for provisioning This section describes the following maintenance procedures Maintenance Precautions Front panel Computer layout Rear panel Third ethernet card, optional Log in to the system as root Enter Turning the computer off and onUsr/sbin/shutdown -y -i0 -g0 To turn on the computer Opening and removing a side door Accessing components inside the computer Accessing components inside the computer Replacing and closing a side door Using an ESD wrist strap Maintaining PCI cards You need access to the following documentsRequired references PCI card configuration PrecautionsReconfiguring PCI network cards Slot Card V880 PCI card configurationType Name Type 33/66MHz Third ethernet card optional2 V890 PCI card configuration33/66MHz Fourth ethernet card optional2 33MHz Quad GigaSwift Ethernet required2 HSI/P X.25 interface card PCI card compatibility with CMS loadsGigaSwift four port ethernet card Tip Maintaining hot-plug PCI cards PCI slot LEDs for hot-plug operation Icon Interpretation Where device is the device displayed with ifconfig -a Ifconfig device unplumbPreparing a hot-plug card for removal Removing a hot-plug PCI card Maintaining PCI cards Jun 6 125524 sysname picld98 Device PCI1CARD removed Installing a hot-plug PCI card Jun 6 125524 sysname picld98 Device PCI1CARD inserted Configuring the new or replacement card Replacing the graphics card Maintaining PCI cards Maintenance Maintaining PCI cards Cd /cdrom/cdrom0 InstallEject cdrom Replacing Scsi cards Maintenance Maintaining PCI cards Maintenance Replacing an HSI/P card Maintaining HSI/P cards R3V11 on V880 only Maintenance Maintaining PCI cards Maintenance Maintaining PCI cards Installing the first HSI/P card or a pair of HSI/P cards Maintaining PCI cards Maintenance Setting up the switch link for each ACD Installing HSI/P software and patches Maintenance Adding a second HSI/P card Maintenance Maintaining PCI cards Maintaining disk drives Disk drive configurationsPrerequisites Disk drive compatibility with CMS loads Primary Following diagram shows a six-disk configuration on a Replacing disk drives Luxadm probe Replacing a single boot disk or replacing data disksLuxadm display loopname Luxadm display FCloop Slot Disks Disk Status Record the faulty disk number Luxadm remove FCloop,s3 Luxadm remove loopname,snumberMessage similar to the following is displayed Maintenance Luxadm insert Ignore the message No new enclosures were added Press Enter Message similar to the following is displayed Replacing both boot disks Maintenance Maintaining disk drives Setenv auto-boot? false Reset-all Enter the following commandsSystem reboots to the ok prompt Setenv auto-boot? true Boot -r Drives replaced Procedure Setting up the disk drivesPartitioning disk drives Root 4gb Disk partition values 11609c Partitioning and formatting a disk System prompts for the partition ID tag Enter partition Partition menu is displayed Enter partition id tag unassigned Enter y Message similar to the following is displayed Adding disk drives optional Ignore the message No new enclosures were added Added new disk cXtXd0 Diskspace command completed Replacing the DVD drive Maintenance Replacing the DVD drive IDE jumpers Scsi jumpers This reboots the system Tape drive compatibility Maintaining tape drivesOrdering tapes Description Tape drive Cleaning the tape drive Replacing the internal tape drive DDS-4 Setenv auto-boot? true Boot Pwd Maintenance Setenv auto-boot? true Boot -r Maintenance Setenv auto-boot? true Boot -r Maintaining CPU/Memory boards CPU and memory configurations Checking the current memory and CPU configuration To shut down the system Enter Shutting down the system Removing a CPU/Memory board Replacing memory Maintaining CPU/Memory boards Installing a CPU/Memory board Maintaining CPU/Memory boards Maintenance Restarting the system Maintenance Replacing a power supply Maintenance Replacing a power supply Page Tools on Troubleshooting Redirecting the console using Solaris Using the remote consoleRedirecting the local console to the remote console Following message is displayed at the remote console Cms/install/bin/abcadm -c -b 9600 ttya Redirecting the remote console back to the local console Cms/install/bin/abcadm -c local Redirecting the console using OpenBoot mode Method 2 from the local site on page 156 not recommended Method 1 from the remote console on page 155 recommended Cms/install/bin/abcadm -k Setenv ttya-ignore-cd false resetTo start a port monitor on ttya, enter Following message is displayed Tools Following is an example of the results for the V880 computer Using the prtdiag command Disk CPU0PRIMFAN Following is an example of the results for the V890 computer CPU0 CPU2 IOB DBP0 2419 Cfgadm Using the cfgadm commandFollowing is an example of the results for the computer System messages Using the OpenBoot Prom tests OpenBoot Prom firmware testsSystem reboots Test descriptions Probing disk drives Usr/sbin/shutdown -y -i0 -g0 to shut down the system Probing all Scsi media devices Probing the IDE DVD device V890 only Setenv auto-boot? true Boot -r On the V890, enter OpenBoot diagnostic tests Command name Description Http//docs.sun.com Memory failure Post diagnostic messages OpenBoot initialization commands Front panel status indicators Diagnosing status indicators Name Icon LED function Status indicators on PCI slot status indicators Power on Fault Power supply status indicators Disk drive status indicators Disk drive has encountered a fault Activity FaultDisk drive is up to speed and operating Normally Tape drive status indicators Sun Validation Test Suite VTS Using SunVTSPrerequisites Operating Drive physical location and target System address Troubleshooting disk drives and DVD drives Troubleshooting disk drives and DVD drives System reboots Usr/sbin/shutdown -y -i0 -g0 to shut down the system Use the following procedures to troubleshoot tape drives Troubleshooting tape drivesChecking tape status Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c Troubleshooting tape drives Devfsadm -vCc tape -r /a -p /a/etc/pathtoinst Reassigning device instance numbers for tape devicesRemove the Solaris software disk This section provides solutions for the following problems Recovery proceduresPreserving data after a system failure Turning on the computer Loss of power Turning off the computer Probe command warnings Reseating HSI/P cards R3V11 and V880 only Set-defaults or setenv use-nvramrc? false command is run Resetting a device aliasPci@8,600000/SUNW,qlc@2/fp@0,0/disk Setenv boot-device disk bootdevice2 Nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0 Ps -ef grep sac Remote console port problemsKill -9 pid Usr/lib/saf/sac -t Opt/cc/install/aot.cssrXXxx.x/bin/setupTail /etc/uucp/Devices System should display the following Alarmview -p Test -a Testalarm Logerror -e 30001 -d test alarmAlarmresolve -p Test -a Testalarm Tail -f aomlog Access memory Boot diskAutomatic Call Distribution ACD TPE Index Installation checklist DVD