Troubleshooting, Tools on | Sun Microsystems V880, V890 guide

Troubleshooting

This section includes the following topics:

●Using the remote console on page 150

●Tools on page 157

-Using the prtdiag command on page 158

-Using the cfgadm command on page 164

-System messages on page 165

-OpenBoot PROM firmware tests on page 166

-OpenBoot diagnostic tests on page 172

-POST diagnostic messages on page 175

-OpenBoot initialization commands on page 176

-Diagnosing status indicators on page 177

-Sun Validation Test Suite (VTS) on page 185

●Troubleshooting disk drives and DVD drives on page 186

●Troubleshooting tape drives on page 190

●Recovery procedures on page 193

Additional troubleshooting: See the Sun Fire 880 Service Manual or Sun Fire V890 Service Manual at the Sun documentation Web site for additional troubleshooting procedures:

http://docs.sun.com

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 149

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Sun Microsystems V880, V890 manual Troubleshooting, Tools on

Contents

Avaya Call Management System Compas Contents Contents Contents Contents Contents Page Support on PurposeOverview on Overview Intended users Security Alert Conventions and terminology Reasons for reissue Computer layout on PCI card configuration on Parts list on For more information about Avaya CMS administration, see Administration documentsRelated documentation Change descriptions Hardware documents Software documentsFor more information about Avaya CMS software, see For more information about Avaya CMS hardware, see Base load upgrades Avaya CMS upgrade documentsCall Center documents For more information about Avaya Call Center documents, see For information about CUE upgrade procedures, see Platform upgrades and data migrationAvaya Call Management System Upgrade Express CUE Documentation Web sites Support Installation Safety precautions Preparing for installationProblem Precaution Wrist or System precautions Parameter Value V880 V890 Electrical specificationsRequired tools Service access specifications Physical specificationsParameter English value Metric value Front Inches Centimeters Rear Left Right Parameter Operating Nonoperating Service Not in service Environmental specifications Unpacking and inventorying the equipment Parts list Determining the computer model FeaturesPhysical labeling Software check Layout of the V880 is as follows Computer layout Layout of the V890 is as follows Front panel Back panel Third ethernet card, optional V880 hardware options Hardware optionsV890 hardware options Option Quantity Comments Minimum Maximum Http//docs.sun.com Rack mounting Setting up power Peripheral connectivity Switch links R3V11 only Connectivity Material ID or part Description Parts list Connecting the monitor, keyboard, and mouse Connecting the remote console modem Connecting to the customer network Connecting to external interfacesConnecting the switch link Turning on the system and verifying Post Sunw Sunwgs INT FCBPL9224 Setenv auto-boot? true Boot Usr/platform/‘uname -m‘/sbin/prtdiag -v pg Identifying installed PCI cards Identifying installed PCI cards Cms/install/bin/abcadm -r ttya Setting the remote console modem optionsFollowing message is displayed Enter y Following message is displayed Cms/install/bin/abcadm -i -b 9600 ttya Turning the system over for provisioning This section describes the following maintenance procedures Maintenance Precautions Front panel Computer layout Rear panel Third ethernet card, optional Usr/sbin/shutdown -y -i0 -g0 Turning the computer off and onLog in to the system as root Enter To turn on the computer Opening and removing a side door Accessing components inside the computer Accessing components inside the computer Replacing and closing a side door Using an ESD wrist strap Required references You need access to the following documentsMaintaining PCI cards Reconfiguring PCI network cards PrecautionsPCI card configuration Slot Card V880 PCI card configurationType Name Type 33/66MHz Third ethernet card optional2 V890 PCI card configuration33/66MHz Fourth ethernet card optional2 33MHz Quad GigaSwift Ethernet required2 GigaSwift four port ethernet card PCI card compatibility with CMS loadsHSI/P X.25 interface card Tip Maintaining hot-plug PCI cards PCI slot LEDs for hot-plug operation Icon Interpretation Where device is the device displayed with ifconfig -a Ifconfig device unplumbPreparing a hot-plug card for removal Removing a hot-plug PCI card Maintaining PCI cards Jun 6 125524 sysname picld98 Device PCI1CARD removed Installing a hot-plug PCI card Jun 6 125524 sysname picld98 Device PCI1CARD inserted Configuring the new or replacement card Replacing the graphics card Maintaining PCI cards Maintenance Maintaining PCI cards Eject cdrom InstallCd /cdrom/cdrom0 Replacing Scsi cards Maintenance Maintaining PCI cards Maintenance Replacing an HSI/P card Maintaining HSI/P cards R3V11 on V880 only Maintenance Maintaining PCI cards Maintenance Maintaining PCI cards Installing the first HSI/P card or a pair of HSI/P cards Maintaining PCI cards Maintenance Setting up the switch link for each ACD Installing HSI/P software and patches Maintenance Adding a second HSI/P card Maintenance Maintaining PCI cards Maintaining disk drives Disk drive configurationsPrerequisites Disk drive compatibility with CMS loads Primary Following diagram shows a six-disk configuration on a Replacing disk drives Luxadm probe Replacing a single boot disk or replacing data disksLuxadm display loopname Luxadm display FCloop Slot Disks Disk Status Record the faulty disk number Message similar to the following is displayed Luxadm remove loopname,snumberLuxadm remove FCloop,s3 Maintenance Luxadm insert Ignore the message No new enclosures were added Press Enter Message similar to the following is displayed Replacing both boot disks Maintenance Maintaining disk drives Setenv auto-boot? false Reset-all Enter the following commandsSystem reboots to the ok prompt Setenv auto-boot? true Boot -r Partitioning disk drives Setting up the disk drivesDrives replaced Procedure Root 4gb Disk partition values 11609c Partitioning and formatting a disk System prompts for the partition ID tag Enter partition Partition menu is displayed Enter partition id tag unassigned Enter y Message similar to the following is displayed Adding disk drives optional Ignore the message No new enclosures were added Added new disk cXtXd0 Diskspace command completed Replacing the DVD drive Maintenance Replacing the DVD drive IDE jumpers Scsi jumpers This reboots the system Tape drive compatibility Maintaining tape drivesOrdering tapes Description Tape drive Cleaning the tape drive Replacing the internal tape drive DDS-4 Setenv auto-boot? true Boot Pwd Maintenance Setenv auto-boot? true Boot -r Maintenance Setenv auto-boot? true Boot -r Maintaining CPU/Memory boards CPU and memory configurations Checking the current memory and CPU configuration To shut down the system Enter Shutting down the system Removing a CPU/Memory board Replacing memory Maintaining CPU/Memory boards Installing a CPU/Memory board Maintaining CPU/Memory boards Maintenance Restarting the system Maintenance Replacing a power supply Maintenance Replacing a power supply Page Tools on Troubleshooting Redirecting the console using Solaris Using the remote consoleRedirecting the local console to the remote console Following message is displayed at the remote console Cms/install/bin/abcadm -c -b 9600 ttya Redirecting the remote console back to the local console Cms/install/bin/abcadm -c local Redirecting the console using OpenBoot mode Method 2 from the local site on page 156 not recommended Method 1 from the remote console on page 155 recommended To start a port monitor on ttya, enter Setenv ttya-ignore-cd false resetCms/install/bin/abcadm -k Following message is displayed Tools Following is an example of the results for the V880 computer Using the prtdiag command Disk CPU0PRIMFAN Following is an example of the results for the V890 computer CPU0 CPU2 IOB DBP0 2419 Following is an example of the results for the computer Using the cfgadm commandCfgadm System messages System reboots OpenBoot Prom firmware testsUsing the OpenBoot Prom tests Test descriptions Probing disk drives Usr/sbin/shutdown -y -i0 -g0 to shut down the system Probing all Scsi media devices Probing the IDE DVD device V890 only Setenv auto-boot? true Boot -r On the V890, enter OpenBoot diagnostic tests Command name Description Http//docs.sun.com Memory failure Post diagnostic messages OpenBoot initialization commands Front panel status indicators Diagnosing status indicators Name Icon LED function Status indicators on PCI slot status indicators Power on Fault Power supply status indicators Disk drive status indicators Disk drive has encountered a fault Activity FaultDisk drive is up to speed and operating Normally Tape drive status indicators Prerequisites Using SunVTSSun Validation Test Suite VTS Operating Drive physical location and target System address Troubleshooting disk drives and DVD drives Troubleshooting disk drives and DVD drives System reboots Usr/sbin/shutdown -y -i0 -g0 to shut down the system Use the following procedures to troubleshoot tape drives Troubleshooting tape drivesChecking tape status Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c Troubleshooting tape drives Remove the Solaris software disk Reassigning device instance numbers for tape devicesDevfsadm -vCc tape -r /a -p /a/etc/pathtoinst Preserving data after a system failure Recovery proceduresThis section provides solutions for the following problems Turning on the computer Loss of power Turning off the computer Probe command warnings Reseating HSI/P cards R3V11 and V880 only Pci@8,600000/SUNW,qlc@2/fp@0,0/disk Resetting a device aliasSet-defaults or setenv use-nvramrc? false command is run Setenv boot-device disk bootdevice2 Nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0 Kill -9 pid Remote console port problemsPs -ef grep sac Usr/lib/saf/sac -t Opt/cc/install/aot.cssrXXxx.x/bin/setupTail /etc/uucp/Devices System should display the following Alarmview -p Test -a Testalarm Logerror -e 30001 -d test alarmAlarmresolve -p Test -a Testalarm Tail -f aomlog Access memory Boot diskAutomatic Call Distribution ACD TPE Index Installation checklist DVD