Sun Microsystems V880, V890 manual Purpose, Overview on, Support on

Preface

Avaya Call Management System (CMS) is an application for businesses and organizations that use Avaya communication servers to process large volumes of telephone calls using the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing and agent selection, multi-site contact centers, remote agents, reporting, interfaces to other systems, workforce management, desktop applications, system recovery, and quality monitoring.

Avaya CMS is part of the Operational Effectiveness solution of the Avaya Customer Interaction Suite.

This section includes the following topics:

●Purpose on page 9

●Intended users on page 10

●Overview on page 10

●Conventions and terminology on page 11

●Reasons for reissue on page 12

●Related documentation on page 14

●Support on page 18

Purpose

Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting is written for technicians who install and maintain call center applications such as Avaya Call Management System (CMS).

Note:

The Sun Fire V880 computer is compatible with CMS R3V11 and later. The Sun Fire V890 computer is compatible with CMS R13 and later.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 9