Troubleshooting

Remote console port problems

This section contains problems you may encounter with the remote console port.

Symptom: The remote console port will not initialize for dialing in or dialing out.

Solution: To correct this problem:

1.Enter: sacadm -l

If the system status reports NO_SAC, the port is not working properly.

2.Enter:

/cms/install/bin/abcadm -i -b 9600 ttya

The following message should be displayed:

ttya set to incoming port 9600 baud

If this message is not displayed, continue with Step 3.

3.Enter:

/cms/install/bin/abcadm -r ttya

The following message is displayed:

ttya is currently set to be incoming

Are you sure you want to change it? [y,n,?]

4.Enter: y

The following message is displayed:

ttya administration removed

The port monitor turns off.

5.Enter:

ps -ef grep sac

This finds any SAC processes that are running. If any processes are found, continue with Step 6. Otherwise, continue with Step 7.

6.Enter:

kill -9 <pid>

Use this command to kill any SAC processes still running. Process numbers are represented by <pid>.

200 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

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Sun Microsystems V890, V880 manual Remote console port problems, Ps -ef grep sac, Kill -9 pid