Avaya Call Management System
 Compas
 Contents
 Contents
 Contents
 Contents
 Contents
Page
 Support on
Purpose
Overview on
 Overview
Intended users
 Security Alert
Conventions and terminology
 Reasons for reissue
 Computer layout on PCI card configuration on
Parts list on
 Change descriptions
Administration documents
For more information about Avaya CMS administration, see
Related documentation
 For more information about Avaya CMS hardware, see
Software documents
Hardware documents
For more information about Avaya CMS software, see
 For more information about Avaya Call Center documents, see
Avaya CMS upgrade documents
Base load upgrades
Call Center documents
 For information about CUE upgrade procedures, see
Platform upgrades and data migration
Avaya Call Management System Upgrade Express CUE
 Documentation Web sites
Support
 Installation
 Wrist or
Preparing for installation
Safety precautions
Problem Precaution
 System precautions
 Parameter Value V880 V890
Electrical specifications
Required tools
 Front Inches Centimeters Rear Left Right
Physical specifications
Service access specifications
Parameter English value Metric value
 Parameter Operating Nonoperating Service Not in service
Environmental specifications
 Unpacking and inventorying the equipment
 Parts list
 Software check
Features
Determining the computer model
Physical labeling
 Layout of the V880 is as follows
Computer layout
 Layout of the V890 is as follows
 Front panel
 Back panel
 Third ethernet card, optional
 Option Quantity Comments Minimum Maximum
Hardware options
V880 hardware options
V890 hardware options
 Http//docs.sun.com
Rack mounting
 Setting up power
 Peripheral connectivity
Switch links R3V11 only
 Connectivity Material ID or part Description
Parts list
 Connecting the monitor, keyboard, and mouse
 Connecting the remote console modem
 Connecting to the customer network
Connecting to external interfaces
Connecting the switch link
 Turning on the system and verifying Post
 Sunw Sunwgs INT FCBPL9224
 Setenv auto-boot? true Boot
 Usr/platform/‘uname -m‘/sbin/prtdiag -v pg
Identifying installed PCI cards
 Identifying installed PCI cards
 Enter y Following message is displayed
Setting the remote console modem options
Cms/install/bin/abcadm -r ttya
Following message is displayed
 Cms/install/bin/abcadm -i -b 9600 ttya
 Turning the system over for provisioning
 This section describes the following maintenance procedures
Maintenance
 Precautions
 Front panel
Computer layout
 Rear panel
 Third ethernet card, optional
 Usr/sbin/shutdown -y -i0 -g0
Turning the computer off and on
Log in to the system as root Enter
 To turn on the computer
 Opening and removing a side door
Accessing components inside the computer
 Accessing components inside the computer
 Replacing and closing a side door
 Using an ESD wrist strap
 Required references
You need access to the following documents
Maintaining PCI cards
 Reconfiguring PCI network cards
Precautions
PCI card configuration
 Type
V880 PCI card configuration
Slot Card
Type Name
 33MHz Quad GigaSwift Ethernet required2
V890 PCI card configuration
33/66MHz Third ethernet card optional2
33/66MHz Fourth ethernet card optional2
 GigaSwift four port ethernet card
PCI card compatibility with CMS loads
HSI/P X.25 interface card
 Tip
Maintaining hot-plug PCI cards
 PCI slot LEDs for hot-plug operation
 Icon Interpretation
 Removing a hot-plug PCI card
Ifconfig device unplumb
Where device is the device displayed with ifconfig -a
Preparing a hot-plug card for removal
 Maintaining PCI cards
 Jun 6 125524 sysname picld98 Device PCI1CARD removed
 Installing a hot-plug PCI card
 Jun 6 125524 sysname picld98 Device PCI1CARD inserted
 Configuring the new or replacement card
 Replacing the graphics card
 Maintaining PCI cards
 Maintenance
 Maintaining PCI cards
 Eject cdrom
Install
Cd /cdrom/cdrom0
 Replacing Scsi cards
 Maintenance
 Maintaining PCI cards
 Maintenance
 Replacing an HSI/P card
Maintaining HSI/P cards R3V11 on V880 only
 Maintenance
 Maintaining PCI cards
 Maintenance
 Maintaining PCI cards
 Installing the first HSI/P card or a pair of HSI/P cards
 Maintaining PCI cards
 Maintenance
 Setting up the switch link for each ACD
Installing HSI/P software and patches
 Maintenance
 Adding a second HSI/P card
 Maintenance
 Maintaining PCI cards
 Disk drive compatibility with CMS loads
Disk drive configurations
Maintaining disk drives
Prerequisites
 Primary
Following diagram shows a six-disk configuration on a
 Replacing disk drives
 Luxadm display FCloop
Replacing a single boot disk or replacing data disks
Luxadm probe
Luxadm display loopname
 Slot Disks Disk Status
Record the faulty disk number
 Message similar to the following is displayed
Luxadm remove loopname,snumber
Luxadm remove FCloop,s3
 Maintenance
 Luxadm insert
 Ignore the message No new enclosures were added
Press Enter Message similar to the following is displayed
 Replacing both boot disks
 Maintenance
 Maintaining disk drives
 Setenv auto-boot? true Boot -r
Enter the following commands
Setenv auto-boot? false Reset-all
System reboots to the ok prompt
 Partitioning disk drives
Setting up the disk drives
Drives replaced Procedure
 Root 4gb
Disk partition values
 11609c
 Partitioning and formatting a disk
 System prompts for the partition ID tag
Enter partition Partition menu is displayed
 Enter partition id tag unassigned
 Enter y Message similar to the following is displayed
 Adding disk drives optional
 Ignore the message No new enclosures were added
 Added new disk cXtXd0 Diskspace command completed
 Replacing the DVD drive
 Maintenance
 Replacing the DVD drive
 IDE jumpers Scsi jumpers
 This reboots the system
 Description Tape drive
Maintaining tape drives
Tape drive compatibility
Ordering tapes
 Cleaning the tape drive
 Replacing the internal tape drive
 DDS-4
 Setenv auto-boot? true Boot
 Pwd
 Maintenance
 Setenv auto-boot? true Boot -r
 Maintenance
 Setenv auto-boot? true Boot -r
 Maintaining CPU/Memory boards
CPU and memory configurations
 Checking the current memory and CPU configuration
 To shut down the system Enter
Shutting down the system
 Removing a CPU/Memory board
 Replacing memory
 Maintaining CPU/Memory boards
 Installing a CPU/Memory board
 Maintaining CPU/Memory boards
 Maintenance
 Restarting the system
 Maintenance
 Replacing a power supply
 Maintenance
 Replacing a power supply
Page
 Tools on
Troubleshooting
 Following message is displayed at the remote console
Using the remote console
Redirecting the console using Solaris
Redirecting the local console to the remote console
 Cms/install/bin/abcadm -c -b 9600 ttya
 Redirecting the remote console back to the local console
Cms/install/bin/abcadm -c local
 Redirecting the console using OpenBoot mode
 Method 2 from the local site on page 156 not recommended
Method 1 from the remote console on page 155 recommended
 To start a port monitor on ttya, enter
Setenv ttya-ignore-cd false reset
Cms/install/bin/abcadm -k
 Following message is displayed
 Tools
 Following is an example of the results for the V880 computer
Using the prtdiag command
 Disk
 CPU0PRIMFAN
 Following is an example of the results for the V890 computer
 CPU0 CPU2 IOB DBP0
 2419
 Following is an example of the results for the computer
Using the cfgadm command
Cfgadm
 System messages
 System reboots
OpenBoot Prom firmware tests
Using the OpenBoot Prom tests
 Test descriptions
 Probing disk drives
 Usr/sbin/shutdown -y -i0 -g0 to shut down the system
Probing all Scsi media devices
 Probing the IDE DVD device V890 only
 Setenv auto-boot? true Boot -r
 On the V890, enter
OpenBoot diagnostic tests
 Command name Description
 Http//docs.sun.com
 Memory failure
Post diagnostic messages
 OpenBoot initialization commands
 Front panel status indicators
Diagnosing status indicators
 Name Icon LED function
Status indicators on
 PCI slot status indicators
 Power on Fault
 Power supply status indicators
 Disk drive status indicators
 Normally
Activity Fault
Disk drive has encountered a fault
Disk drive is up to speed and operating
 Tape drive status indicators
 Prerequisites
Using SunVTS
Sun Validation Test Suite VTS
 Operating Drive physical location and target System address
Troubleshooting disk drives and DVD drives
 Troubleshooting disk drives and DVD drives
 System reboots
 Usr/sbin/shutdown -y -i0 -g0 to shut down the system
 Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c
Troubleshooting tape drives
Use the following procedures to troubleshoot tape drives
Checking tape status
 Troubleshooting tape drives
 Remove the Solaris software disk
Reassigning device instance numbers for tape devices
Devfsadm -vCc tape -r /a -p /a/etc/pathtoinst
 Preserving data after a system failure
Recovery procedures
This section provides solutions for the following problems
 Turning on the computer
Loss of power
 Turning off the computer
 Probe command warnings
 Reseating HSI/P cards R3V11 and V880 only
 Pci@8,600000/SUNW,qlc@2/fp@0,0/disk
Resetting a device alias
Set-defaults or setenv use-nvramrc? false command is run
 Setenv boot-device disk bootdevice2
Nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0
 Kill -9 pid
Remote console port problems
Ps -ef grep sac
 System should display the following
Opt/cc/install/aot.cssrXXxx.x/bin/setup
Usr/lib/saf/sac -t
Tail /etc/uucp/Devices
 Tail -f aomlog
Logerror -e 30001 -d test alarm
Alarmview -p Test -a Testalarm
Alarmresolve -p Test -a Testalarm
 Distribution ACD
Boot disk
Access memory
Automatic Call
 TPE
 Index
 Installation checklist
 DVD