Related documentation, Change descriptions | Sun Microsystems V890

Preface

Related documentation

You might find the following Avaya CMS documentation useful. This section includes the following topics:

●Change descriptions on page 14

●Administration documents on page 14

●Software documents on page 15

●Hardware documents on page 15

●Call Center documents on page 16

●Avaya CMS upgrade documents on page 16

●Documentation Web sites on page 18

Change descriptions

For information about recent changes made in Avaya CMS and Avaya Call Center, see:

●Avaya Call Management System (CMS) Release 13.1 Change Description, 07-600955

●Avaya Call Center Release 3.1 Change Description, 07-300560

●Avaya Call Center 3.0 and Call Management System Release 13 Change Description, 07-300304

Administration documents

For more information about Avaya CMS administration, see:

●Avaya Call Management System Release 13 Administration, 07-600956

●Avaya Call Management System (CMS) Release 13 Database Items and Calculations, 07-300330

●Avaya Call Management System Supervisor Release 13 Reports, 07-300334

●Avaya Call Management System (CMS) Supervisor Release 13 Installation and Getting Started, 07-300333

●Avaya Call Management System High Availability User Guide, 07-300066

●Avaya Call Management System High Availability Connectivity, Upgrade and Administration, 07-600957

14 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

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Sun Microsystems V890, V880 manual Related documentation, Change descriptions, Administration documents

Contents

Avaya Call Management System Compas Contents Contents Contents Contents Contents Page Support on PurposeOverview on Intended users Overview Conventions and terminology Security Alert Reasons for reissue Parts list on Computer layout on PCI card configuration on Related documentation Administration documentsFor more information about Avaya CMS administration, see Change descriptions For more information about Avaya CMS software, see Software documentsHardware documents For more information about Avaya CMS hardware, see Call Center documents Avaya CMS upgrade documentsBase load upgrades For more information about Avaya Call Center documents, see For information about CUE upgrade procedures, see Platform upgrades and data migrationAvaya Call Management System Upgrade Express CUE Support Documentation Web sites Installation Problem Precaution Preparing for installationSafety precautions Wrist or System precautions Parameter Value V880 V890 Electrical specificationsRequired tools Parameter English value Metric value Physical specificationsService access specifications Front Inches Centimeters Rear Left Right Environmental specifications Parameter Operating Nonoperating Service Not in service Unpacking and inventorying the equipment Parts list Physical labeling FeaturesDetermining the computer model Software check Computer layout Layout of the V880 is as follows Layout of the V890 is as follows Front panel Back panel Third ethernet card, optional V890 hardware options Hardware optionsV880 hardware options Option Quantity Comments Minimum Maximum Rack mounting Http//docs.sun.com Setting up power Switch links R3V11 only Peripheral connectivity Parts list Connectivity Material ID or part Description Connecting the monitor, keyboard, and mouse Connecting the remote console modem Connecting to the customer network Connecting to external interfacesConnecting the switch link Turning on the system and verifying Post Sunw Sunwgs INT FCBPL9224 Setenv auto-boot? true Boot Identifying installed PCI cards Usr/platform/‘uname -m‘/sbin/prtdiag -v pg Identifying installed PCI cards Following message is displayed Setting the remote console modem optionsCms/install/bin/abcadm -r ttya Enter y Following message is displayed Cms/install/bin/abcadm -i -b 9600 ttya Turning the system over for provisioning Maintenance This section describes the following maintenance procedures Precautions Computer layout Front panel Rear panel Third ethernet card, optional Usr/sbin/shutdown -y -i0 -g0 Turning the computer off and onLog in to the system as root Enter To turn on the computer Accessing components inside the computer Opening and removing a side door Accessing components inside the computer Replacing and closing a side door Using an ESD wrist strap Required references You need access to the following documentsMaintaining PCI cards Reconfiguring PCI network cards PrecautionsPCI card configuration Type Name V880 PCI card configurationSlot Card Type 33/66MHz Fourth ethernet card optional2 V890 PCI card configuration33/66MHz Third ethernet card optional2 33MHz Quad GigaSwift Ethernet required2 GigaSwift four port ethernet card PCI card compatibility with CMS loadsHSI/P X.25 interface card Maintaining hot-plug PCI cards Tip PCI slot LEDs for hot-plug operation Icon Interpretation Preparing a hot-plug card for removal Ifconfig device unplumbWhere device is the device displayed with ifconfig -a Removing a hot-plug PCI card Maintaining PCI cards Jun 6 125524 sysname picld98 Device PCI1CARD removed Installing a hot-plug PCI card Jun 6 125524 sysname picld98 Device PCI1CARD inserted Configuring the new or replacement card Replacing the graphics card Maintaining PCI cards Maintenance Maintaining PCI cards Eject cdrom InstallCd /cdrom/cdrom0 Replacing Scsi cards Maintenance Maintaining PCI cards Maintenance Maintaining HSI/P cards R3V11 on V880 only Replacing an HSI/P card Maintenance Maintaining PCI cards Maintenance Maintaining PCI cards Installing the first HSI/P card or a pair of HSI/P cards Maintaining PCI cards Maintenance Installing HSI/P software and patches Setting up the switch link for each ACD Maintenance Adding a second HSI/P card Maintenance Maintaining PCI cards Prerequisites Disk drive configurationsMaintaining disk drives Disk drive compatibility with CMS loads Following diagram shows a six-disk configuration on a Primary Replacing disk drives Luxadm display loopname Replacing a single boot disk or replacing data disksLuxadm probe Luxadm display FCloop Record the faulty disk number Slot Disks Disk Status Message similar to the following is displayed Luxadm remove loopname,snumberLuxadm remove FCloop,s3 Maintenance Luxadm insert Press Enter Message similar to the following is displayed Ignore the message No new enclosures were added Replacing both boot disks Maintenance Maintaining disk drives System reboots to the ok prompt Enter the following commandsSetenv auto-boot? false Reset-all Setenv auto-boot? true Boot -r Partitioning disk drives Setting up the disk drivesDrives replaced Procedure Disk partition values Root 4gb 11609c Partitioning and formatting a disk Enter partition Partition menu is displayed System prompts for the partition ID tag Enter partition id tag unassigned Enter y Message similar to the following is displayed Adding disk drives optional Ignore the message No new enclosures were added Added new disk cXtXd0 Diskspace command completed Replacing the DVD drive Maintenance Replacing the DVD drive IDE jumpers Scsi jumpers This reboots the system Ordering tapes Maintaining tape drivesTape drive compatibility Description Tape drive Cleaning the tape drive Replacing the internal tape drive DDS-4 Setenv auto-boot? true Boot Pwd Maintenance Setenv auto-boot? true Boot -r Maintenance Setenv auto-boot? true Boot -r CPU and memory configurations Maintaining CPU/Memory boards Checking the current memory and CPU configuration Shutting down the system To shut down the system Enter Removing a CPU/Memory board Replacing memory Maintaining CPU/Memory boards Installing a CPU/Memory board Maintaining CPU/Memory boards Maintenance Restarting the system Maintenance Replacing a power supply Maintenance Replacing a power supply Page Troubleshooting Tools on Redirecting the local console to the remote console Using the remote consoleRedirecting the console using Solaris Following message is displayed at the remote console Cms/install/bin/abcadm -c -b 9600 ttya Cms/install/bin/abcadm -c local Redirecting the remote console back to the local console Redirecting the console using OpenBoot mode Method 1 from the remote console on page 155 recommended Method 2 from the local site on page 156 not recommended To start a port monitor on ttya, enter Setenv ttya-ignore-cd false resetCms/install/bin/abcadm -k Following message is displayed Tools Using the prtdiag command Following is an example of the results for the V880 computer Disk CPU0PRIMFAN Following is an example of the results for the V890 computer CPU0 CPU2 IOB DBP0 2419 Following is an example of the results for the computer Using the cfgadm commandCfgadm System messages System reboots OpenBoot Prom firmware testsUsing the OpenBoot Prom tests Test descriptions Probing disk drives Probing all Scsi media devices Usr/sbin/shutdown -y -i0 -g0 to shut down the system Probing the IDE DVD device V890 only Setenv auto-boot? true Boot -r OpenBoot diagnostic tests On the V890, enter Command name Description Http//docs.sun.com Post diagnostic messages Memory failure OpenBoot initialization commands Diagnosing status indicators Front panel status indicators Status indicators on Name Icon LED function PCI slot status indicators Power on Fault Power supply status indicators Disk drive status indicators Disk drive is up to speed and operating Activity FaultDisk drive has encountered a fault Normally Tape drive status indicators Prerequisites Using SunVTSSun Validation Test Suite VTS Troubleshooting disk drives and DVD drives Operating Drive physical location and target System address Troubleshooting disk drives and DVD drives System reboots Usr/sbin/shutdown -y -i0 -g0 to shut down the system Checking tape status Troubleshooting tape drivesUse the following procedures to troubleshoot tape drives Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c Troubleshooting tape drives Remove the Solaris software disk Reassigning device instance numbers for tape devicesDevfsadm -vCc tape -r /a -p /a/etc/pathtoinst Preserving data after a system failure Recovery proceduresThis section provides solutions for the following problems Loss of power Turning on the computer Turning off the computer Probe command warnings Reseating HSI/P cards R3V11 and V880 only Pci@8,600000/SUNW,qlc@2/fp@0,0/disk Resetting a device aliasSet-defaults or setenv use-nvramrc? false command is run Nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0 Setenv boot-device disk bootdevice2 Kill -9 pid Remote console port problemsPs -ef grep sac Tail /etc/uucp/Devices Opt/cc/install/aot.cssrXXxx.x/bin/setupUsr/lib/saf/sac -t System should display the following Alarmresolve -p Test -a Testalarm Logerror -e 30001 -d test alarmAlarmview -p Test -a Testalarm Tail -f aomlog Automatic Call Boot diskAccess memory Distribution ACD TPE Index Installation checklist DVD