Troubleshooting disk drives and DVD drives

Symptom: The DVD drive fails to respond to commands.

Solution: To test the IDE model DVD drive (V890 only):

1.Enter:

/usr/sbin/shutdown -y -i0 -g0 to shut down the system.

2.At the ok prompt, enter the following commands: setenv auto-boot? false

reset-all

The system resets.

3.Enter: probe-ide

The program displays a message that is similar to the following:

Device 0 ( Primary Master )

Removeable ATAPI Model: TOSHIBA DVD-ROM SD-M1712

Device 1 ( Primary Slave )

Not Present

4.Fix any obvious errors, such as disconnected cables or external drives without power.

5.When you finish testing, enter the following commands:

!CAUTION:

If you fail to enter these commands, any reboots that you do in the future will stop at the boot prompt instead of proceeding through the normal boot-up process.

setenv auto-boot? true

boot -r

The system reboots.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 189

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Sun Microsystems V880, V890 manual Usr/sbin/shutdown -y -i0 -g0 to shut down the system