Call Center documents, Base load upgrades | Sun Microsystems V890

Preface

Call Center documents

For more information about Avaya Call Center documents, see:

●Avaya Communication Manager Call Center Software Basic Call Management System (BCMS) Operations, 07-300061

●Avaya Call Center Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300477

●Avaya Call Center Automatic Call Distribution (ACD) Guide, 07-300478

●Avaya Business Advocate User Guide, 07-300653

●Avaya Call Management System Switch Connections, Administration, and Troubleshooting, 07-300739

Avaya CMS upgrade documents

There are several upgrade paths supported with Avaya CMS. There is a document designed to support each upgrade.

This section includes the following topics:

●Base load upgrades on page 16

●Platform upgrades and data migration on page 17

●Avaya Call Management System Upgrade Express (CUE) on page 17

Base load upgrades

Use a base load upgrade when upgrading CMS to the latest load of the same version (for example, r13ak.g to r13al.k). A specific set of instructions is written for the upgrade. The instructions are shipped to the customer site with the CMS software CD-ROM as part of a Product Correction Notice (PCN).

For more information about base load upgrades, see:

●Avaya Call Management System Release 13 Base Load Upgrade

16 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

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Sun Microsystems V890, V880 manual Call Center documents, Avaya CMS upgrade documents, Base load upgrades

Contents

Avaya Call Management System Compas Contents Contents Contents Contents Contents Page Overview on PurposeSupport on Intended users Overview Conventions and terminology Security Alert Reasons for reissue Parts list on Computer layout on PCI card configuration on Administration documents For more information about Avaya CMS administration, seeRelated documentation Change descriptions Software documents Hardware documentsFor more information about Avaya CMS software, see For more information about Avaya CMS hardware, see Avaya CMS upgrade documents Base load upgradesCall Center documents For more information about Avaya Call Center documents, see Avaya Call Management System Upgrade Express CUE Platform upgrades and data migrationFor information about CUE upgrade procedures, see Support Documentation Web sites Installation Preparing for installation Safety precautionsProblem Precaution Wrist or System precautions Required tools Electrical specificationsParameter Value V880 V890 Physical specifications Service access specificationsParameter English value Metric value Front Inches Centimeters Rear Left Right Environmental specifications Parameter Operating Nonoperating Service Not in service Unpacking and inventorying the equipment Parts list Features Determining the computer modelPhysical labeling Software check Computer layout Layout of the V880 is as follows Layout of the V890 is as follows Front panel Back panel Third ethernet card, optional Hardware options V880 hardware optionsV890 hardware options Option Quantity Comments Minimum Maximum Rack mounting Http//docs.sun.com Setting up power Switch links R3V11 only Peripheral connectivity Parts list Connectivity Material ID or part Description Connecting the monitor, keyboard, and mouse Connecting the remote console modem Connecting the switch link Connecting to external interfacesConnecting to the customer network Turning on the system and verifying Post Sunw Sunwgs INT FCBPL9224 Setenv auto-boot? true Boot Identifying installed PCI cards Usr/platform/‘uname -m‘/sbin/prtdiag -v pg Identifying installed PCI cards Setting the remote console modem options Cms/install/bin/abcadm -r ttyaFollowing message is displayed Enter y Following message is displayed Cms/install/bin/abcadm -i -b 9600 ttya Turning the system over for provisioning Maintenance This section describes the following maintenance procedures Precautions Computer layout Front panel Rear panel Third ethernet card, optional Log in to the system as root Enter Turning the computer off and onUsr/sbin/shutdown -y -i0 -g0 To turn on the computer Accessing components inside the computer Opening and removing a side door Accessing components inside the computer Replacing and closing a side door Using an ESD wrist strap Maintaining PCI cards You need access to the following documentsRequired references PCI card configuration PrecautionsReconfiguring PCI network cards V880 PCI card configuration Slot CardType Name Type V890 PCI card configuration 33/66MHz Third ethernet card optional233/66MHz Fourth ethernet card optional2 33MHz Quad GigaSwift Ethernet required2 HSI/P X.25 interface card PCI card compatibility with CMS loadsGigaSwift four port ethernet card Maintaining hot-plug PCI cards Tip PCI slot LEDs for hot-plug operation Icon Interpretation Ifconfig device unplumb Where device is the device displayed with ifconfig -aPreparing a hot-plug card for removal Removing a hot-plug PCI card Maintaining PCI cards Jun 6 125524 sysname picld98 Device PCI1CARD removed Installing a hot-plug PCI card Jun 6 125524 sysname picld98 Device PCI1CARD inserted Configuring the new or replacement card Replacing the graphics card Maintaining PCI cards Maintenance Maintaining PCI cards Cd /cdrom/cdrom0 InstallEject cdrom Replacing Scsi cards Maintenance Maintaining PCI cards Maintenance Maintaining HSI/P cards R3V11 on V880 only Replacing an HSI/P card Maintenance Maintaining PCI cards Maintenance Maintaining PCI cards Installing the first HSI/P card or a pair of HSI/P cards Maintaining PCI cards Maintenance Installing HSI/P software and patches Setting up the switch link for each ACD Maintenance Adding a second HSI/P card Maintenance Maintaining PCI cards Disk drive configurations Maintaining disk drivesPrerequisites Disk drive compatibility with CMS loads Following diagram shows a six-disk configuration on a Primary Replacing disk drives Replacing a single boot disk or replacing data disks Luxadm probeLuxadm display loopname Luxadm display FCloop Record the faulty disk number Slot Disks Disk Status Luxadm remove FCloop,s3 Luxadm remove loopname,snumberMessage similar to the following is displayed Maintenance Luxadm insert Press Enter Message similar to the following is displayed Ignore the message No new enclosures were added Replacing both boot disks Maintenance Maintaining disk drives Enter the following commands Setenv auto-boot? false Reset-allSystem reboots to the ok prompt Setenv auto-boot? true Boot -r Drives replaced Procedure Setting up the disk drivesPartitioning disk drives Disk partition values Root 4gb 11609c Partitioning and formatting a disk Enter partition Partition menu is displayed System prompts for the partition ID tag Enter partition id tag unassigned Enter y Message similar to the following is displayed Adding disk drives optional Ignore the message No new enclosures were added Added new disk cXtXd0 Diskspace command completed Replacing the DVD drive Maintenance Replacing the DVD drive IDE jumpers Scsi jumpers This reboots the system Maintaining tape drives Tape drive compatibilityOrdering tapes Description Tape drive Cleaning the tape drive Replacing the internal tape drive DDS-4 Setenv auto-boot? true Boot Pwd Maintenance Setenv auto-boot? true Boot -r Maintenance Setenv auto-boot? true Boot -r CPU and memory configurations Maintaining CPU/Memory boards Checking the current memory and CPU configuration Shutting down the system To shut down the system Enter Removing a CPU/Memory board Replacing memory Maintaining CPU/Memory boards Installing a CPU/Memory board Maintaining CPU/Memory boards Maintenance Restarting the system Maintenance Replacing a power supply Maintenance Replacing a power supply Page Troubleshooting Tools on Using the remote console Redirecting the console using SolarisRedirecting the local console to the remote console Following message is displayed at the remote console Cms/install/bin/abcadm -c -b 9600 ttya Cms/install/bin/abcadm -c local Redirecting the remote console back to the local console Redirecting the console using OpenBoot mode Method 1 from the remote console on page 155 recommended Method 2 from the local site on page 156 not recommended Cms/install/bin/abcadm -k Setenv ttya-ignore-cd false resetTo start a port monitor on ttya, enter Following message is displayed Tools Using the prtdiag command Following is an example of the results for the V880 computer Disk CPU0PRIMFAN Following is an example of the results for the V890 computer CPU0 CPU2 IOB DBP0 2419 Cfgadm Using the cfgadm commandFollowing is an example of the results for the computer System messages Using the OpenBoot Prom tests OpenBoot Prom firmware testsSystem reboots Test descriptions Probing disk drives Probing all Scsi media devices Usr/sbin/shutdown -y -i0 -g0 to shut down the system Probing the IDE DVD device V890 only Setenv auto-boot? true Boot -r OpenBoot diagnostic tests On the V890, enter Command name Description Http//docs.sun.com Post diagnostic messages Memory failure OpenBoot initialization commands Diagnosing status indicators Front panel status indicators Status indicators on Name Icon LED function PCI slot status indicators Power on Fault Power supply status indicators Disk drive status indicators Activity Fault Disk drive has encountered a faultDisk drive is up to speed and operating Normally Tape drive status indicators Sun Validation Test Suite VTS Using SunVTSPrerequisites Troubleshooting disk drives and DVD drives Operating Drive physical location and target System address Troubleshooting disk drives and DVD drives System reboots Usr/sbin/shutdown -y -i0 -g0 to shut down the system Troubleshooting tape drives Use the following procedures to troubleshoot tape drivesChecking tape status Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c Troubleshooting tape drives Devfsadm -vCc tape -r /a -p /a/etc/pathtoinst Reassigning device instance numbers for tape devicesRemove the Solaris software disk This section provides solutions for the following problems Recovery proceduresPreserving data after a system failure Loss of power Turning on the computer Turning off the computer Probe command warnings Reseating HSI/P cards R3V11 and V880 only Set-defaults or setenv use-nvramrc? false command is run Resetting a device aliasPci@8,600000/SUNW,qlc@2/fp@0,0/disk Nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0 Setenv boot-device disk bootdevice2 Ps -ef grep sac Remote console port problemsKill -9 pid Opt/cc/install/aot.cssrXXxx.x/bin/setup Usr/lib/saf/sac -tTail /etc/uucp/Devices System should display the following Logerror -e 30001 -d test alarm Alarmview -p Test -a TestalarmAlarmresolve -p Test -a Testalarm Tail -f aomlog Boot disk Access memoryAutomatic Call Distribution ACD TPE Index Installation checklist DVD