Support, Documentation Web sites | Sun Microsystems V890, V880

Preface

Documentation Web sites

For Avaya product documentation, go to http://www.avayadocs.com. Additional information about new software or hardware updates will be contained in future issues of this book. New issues of this book will be placed on the Web site when available.

Use the following Web sites to view related support documentation:

●Information about Avaya products and service http://www.avaya.com

●Sun hardware documentation http://docs.sun.com

●Informix documentation http://www.informix.com

●Tivoli Storage Manager documentation http://www.tivoli.com

Support

Contacting Avaya technical support

Avaya provides support telephone numbers for you to report problems or ask questions about your product.

For United States support:

1- 800- 242-2121

For international support:

See the 1-800 Support Directory listings on the Avaya Web site.

Escalating a technical support issue

Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Management listings on the Avaya Web site.

18 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

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Sun Microsystems V890, V880 manual Support, Documentation Web sites

Contents

Avaya Call Management System Compas Contents Contents Contents Contents Contents Page Purpose Overview onSupport on Intended users Overview Conventions and terminology Security Alert Reasons for reissue Parts list on Computer layout on PCI card configuration on Related documentation Administration documentsFor more information about Avaya CMS administration, see Change descriptions For more information about Avaya CMS software, see Software documentsHardware documents For more information about Avaya CMS hardware, see Call Center documents Avaya CMS upgrade documentsBase load upgrades For more information about Avaya Call Center documents, see Platform upgrades and data migration Avaya Call Management System Upgrade Express CUEFor information about CUE upgrade procedures, see Support Documentation Web sites Installation Problem Precaution Preparing for installationSafety precautions Wrist or System precautions Electrical specifications Required toolsParameter Value V880 V890 Parameter English value Metric value Physical specificationsService access specifications Front Inches Centimeters Rear Left Right Environmental specifications Parameter Operating Nonoperating Service Not in service Unpacking and inventorying the equipment Parts list Physical labeling FeaturesDetermining the computer model Software check Computer layout Layout of the V880 is as follows Layout of the V890 is as follows Front panel Back panel Third ethernet card, optional V890 hardware options Hardware optionsV880 hardware options Option Quantity Comments Minimum Maximum Rack mounting Http//docs.sun.com Setting up power Switch links R3V11 only Peripheral connectivity Parts list Connectivity Material ID or part Description Connecting the monitor, keyboard, and mouse Connecting the remote console modem Connecting to external interfaces Connecting the switch linkConnecting to the customer network Turning on the system and verifying Post Sunw Sunwgs INT FCBPL9224 Setenv auto-boot? true Boot Identifying installed PCI cards Usr/platform/‘uname -m‘/sbin/prtdiag -v pg Identifying installed PCI cards Following message is displayed Setting the remote console modem optionsCms/install/bin/abcadm -r ttya Enter y Following message is displayed Cms/install/bin/abcadm -i -b 9600 ttya Turning the system over for provisioning Maintenance This section describes the following maintenance procedures Precautions Computer layout Front panel Rear panel Third ethernet card, optional Turning the computer off and on Log in to the system as root EnterUsr/sbin/shutdown -y -i0 -g0 To turn on the computer Accessing components inside the computer Opening and removing a side door Accessing components inside the computer Replacing and closing a side door Using an ESD wrist strap You need access to the following documents Maintaining PCI cardsRequired references Precautions PCI card configurationReconfiguring PCI network cards Type Name V880 PCI card configurationSlot Card Type 33/66MHz Fourth ethernet card optional2 V890 PCI card configuration33/66MHz Third ethernet card optional2 33MHz Quad GigaSwift Ethernet required2 PCI card compatibility with CMS loads HSI/P X.25 interface cardGigaSwift four port ethernet card Maintaining hot-plug PCI cards Tip PCI slot LEDs for hot-plug operation Icon Interpretation Preparing a hot-plug card for removal Ifconfig device unplumbWhere device is the device displayed with ifconfig -a Removing a hot-plug PCI card Maintaining PCI cards Jun 6 125524 sysname picld98 Device PCI1CARD removed Installing a hot-plug PCI card Jun 6 125524 sysname picld98 Device PCI1CARD inserted Configuring the new or replacement card Replacing the graphics card Maintaining PCI cards Maintenance Maintaining PCI cards Install Cd /cdrom/cdrom0Eject cdrom Replacing Scsi cards Maintenance Maintaining PCI cards Maintenance Maintaining HSI/P cards R3V11 on V880 only Replacing an HSI/P card Maintenance Maintaining PCI cards Maintenance Maintaining PCI cards Installing the first HSI/P card or a pair of HSI/P cards Maintaining PCI cards Maintenance Installing HSI/P software and patches Setting up the switch link for each ACD Maintenance Adding a second HSI/P card Maintenance Maintaining PCI cards Prerequisites Disk drive configurationsMaintaining disk drives Disk drive compatibility with CMS loads Following diagram shows a six-disk configuration on a Primary Replacing disk drives Luxadm display loopname Replacing a single boot disk or replacing data disksLuxadm probe Luxadm display FCloop Record the faulty disk number Slot Disks Disk Status Luxadm remove loopname,snumber Luxadm remove FCloop,s3Message similar to the following is displayed Maintenance Luxadm insert Press Enter Message similar to the following is displayed Ignore the message No new enclosures were added Replacing both boot disks Maintenance Maintaining disk drives System reboots to the ok prompt Enter the following commandsSetenv auto-boot? false Reset-all Setenv auto-boot? true Boot -r Setting up the disk drives Drives replaced ProcedurePartitioning disk drives Disk partition values Root 4gb 11609c Partitioning and formatting a disk Enter partition Partition menu is displayed System prompts for the partition ID tag Enter partition id tag unassigned Enter y Message similar to the following is displayed Adding disk drives optional Ignore the message No new enclosures were added Added new disk cXtXd0 Diskspace command completed Replacing the DVD drive Maintenance Replacing the DVD drive IDE jumpers Scsi jumpers This reboots the system Ordering tapes Maintaining tape drivesTape drive compatibility Description Tape drive Cleaning the tape drive Replacing the internal tape drive DDS-4 Setenv auto-boot? true Boot Pwd Maintenance Setenv auto-boot? true Boot -r Maintenance Setenv auto-boot? true Boot -r CPU and memory configurations Maintaining CPU/Memory boards Checking the current memory and CPU configuration Shutting down the system To shut down the system Enter Removing a CPU/Memory board Replacing memory Maintaining CPU/Memory boards Installing a CPU/Memory board Maintaining CPU/Memory boards Maintenance Restarting the system Maintenance Replacing a power supply Maintenance Replacing a power supply Page Troubleshooting Tools on Redirecting the local console to the remote console Using the remote consoleRedirecting the console using Solaris Following message is displayed at the remote console Cms/install/bin/abcadm -c -b 9600 ttya Cms/install/bin/abcadm -c local Redirecting the remote console back to the local console Redirecting the console using OpenBoot mode Method 1 from the remote console on page 155 recommended Method 2 from the local site on page 156 not recommended Setenv ttya-ignore-cd false reset Cms/install/bin/abcadm -kTo start a port monitor on ttya, enter Following message is displayed Tools Using the prtdiag command Following is an example of the results for the V880 computer Disk CPU0PRIMFAN Following is an example of the results for the V890 computer CPU0 CPU2 IOB DBP0 2419 Using the cfgadm command CfgadmFollowing is an example of the results for the computer System messages OpenBoot Prom firmware tests Using the OpenBoot Prom testsSystem reboots Test descriptions Probing disk drives Probing all Scsi media devices Usr/sbin/shutdown -y -i0 -g0 to shut down the system Probing the IDE DVD device V890 only Setenv auto-boot? true Boot -r OpenBoot diagnostic tests On the V890, enter Command name Description Http//docs.sun.com Post diagnostic messages Memory failure OpenBoot initialization commands Diagnosing status indicators Front panel status indicators Status indicators on Name Icon LED function PCI slot status indicators Power on Fault Power supply status indicators Disk drive status indicators Disk drive is up to speed and operating Activity FaultDisk drive has encountered a fault Normally Tape drive status indicators Using SunVTS Sun Validation Test Suite VTSPrerequisites Troubleshooting disk drives and DVD drives Operating Drive physical location and target System address Troubleshooting disk drives and DVD drives System reboots Usr/sbin/shutdown -y -i0 -g0 to shut down the system Checking tape status Troubleshooting tape drivesUse the following procedures to troubleshoot tape drives Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c Troubleshooting tape drives Reassigning device instance numbers for tape devices Devfsadm -vCc tape -r /a -p /a/etc/pathtoinstRemove the Solaris software disk Recovery procedures This section provides solutions for the following problemsPreserving data after a system failure Loss of power Turning on the computer Turning off the computer Probe command warnings Reseating HSI/P cards R3V11 and V880 only Resetting a device alias Set-defaults or setenv use-nvramrc? false command is runPci@8,600000/SUNW,qlc@2/fp@0,0/disk Nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0 Setenv boot-device disk bootdevice2 Remote console port problems Ps -ef grep sacKill -9 pid Tail /etc/uucp/Devices Opt/cc/install/aot.cssrXXxx.x/bin/setupUsr/lib/saf/sac -t System should display the following Alarmresolve -p Test -a Testalarm Logerror -e 30001 -d test alarmAlarmview -p Test -a Testalarm Tail -f aomlog Automatic Call Boot diskAccess memory Distribution ACD TPE Index Installation checklist DVD