Sun Microsystems V880 Automatic Call, Distribution ACD, Boot disk, Data disk, High Speed Serial

Glossary

Automatic Call	A switch feature. ACD is software that channels high-volume incoming call
Distribution (ACD)	traffic to agent groups (splits or skills).
	Also an agent state where the extension is engaged in an ACD call (with the
	agent either talking to the caller or the call waiting on hold).
Boot disk	A disk that contains the Solaris operating system and customer data.
CMS	Call Management System (CMS). A software product used by business
	customers that have an Avaya telecommunications switch and receive a large
	volume of telephone calls that are processed through the Automatic Call
	Distribution (ACD) feature of the switch.
Data disk	A nonbootable disk. A data disk contains only customer data.
FC-AL	Fiber channel arbitrated loop. This is the loop device that controls the disk
	drives.
High Speed Serial	The HSI/P controller card is a 4-port serial communications PCI card. Each of
Interface/PCI (HSI/P)	the four ports is used for a single physical X.25 link. It is an add-on package that
	is needed by CMS for multiple ACDs.
Non-volatile random	A random access memory (RAM) system that holds its contents when external
access memory	power is lost.
(NVRAM)
RSC	Remote System Control
Solaris	The operating system package on the Sun computer. Solaris is a version of the
	UNIX System V Release 4. CMS requires Solaris to run on the Sun computers.
SSO	Services Support Organization. The Avaya organization that provides technical
	support for Avaya products.
TPE	Twisted-pair Ethernet

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 203