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V880, V890
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Installation
30
Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting
May 2006
Front panel
The following figure shows the front of the computer with the disk drive door open.
Tapedrive
Disk drive
slots
v880_front.cdr
Contents
Main
Page
Contents
Page
Page
6
Page
Page
Preface
Purpose
Intended users
Overview
Conventions and terminology
!
Reasons for reissue
Page
Related documentation
Change descriptions
Administration documents
Software documents
Hardware documents
Call Center documents
Avaya CMS upgrade documents
Base load upgrades
Platform upgrades and data migration
Avaya Call Management System Upgrade Express (CUE)
18
Documentation Web sites
Support
Contacting Avaya technical support
Escalating a technical support issue
Installation
20
Preparing for installation
Safety precautions
System precautions
Required tools
Electrical specifications
Physical specifications
Service access specifications
Environmental specifications
Unpacking and inventorying the equipment
Parts list
Determining the computer model
Features
Physical labeling
Software check
28
Computer layout
The layout of the V880 is as follows:
The layout of the V890 is as follows:
Front panel
The following figure shows the front of the computer with the disk drive door open.
Back panel - V880
Installation
Back panel - V890
Hardware options
V880 hardware options
V890 hardware options
Rack mounting
Setting up power
Installation
Peripheral connectivity
O
J
I
B
Parts list
Connecting the monitor, keyboard, and mouse
Connecting the remote console modem
Connecting to external interfaces
Connecting the switch link
Connecting to the customer network
Turning on the system and verifying POST
Page
Page
Identifying installed PCI cards
Page
Setting the remote console modem options
Page
Turning the system over for provisioning
Maintenance
Precautions
Computer layout
Front panel
Rear panel - V880
Computer layout
Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 53
Rear panel - V890
54
Turning the computer off and on
To turn off the computer:
To turn on the computer:
Accessing components inside the computer
Opening and removing a side door
Page
Replacing and closing a side door
Page
Maintaining PCI cards
Required references
Precautions
PCI card configuration
Reconfiguring PCI network cards
V880 PCI card configuration
V890 PCI card configuration
PCI card compatibility with CMS loads
HSI/P X.25 interface card
GigaSwift four port ethernet card
Maintaining hot-plug PCI cards
PCI slot LEDs for hot-plug operation
Page
Preparing a hot-plug card for removal
Removing a hot-plug PCI card
Page
Page
Installing a hot-plug PCI card
Page
Configuring the new or replacement card
Replacing the graphics card
Page
Page
Page
Installing the XVR-100 software packages (V880 and R3V11 only)
Replacing SCSI cards
80
Page
Page
Maintaining HSI/P cards (R3V11 on V880 only)
Replacing an HSI/P card
Page
Page
Page
Page
88
Installing the first HSI/P card or a pair of HSI/P cards
Page
90
Installing HSI/P software and patches
Setting up the switch link for each ACD
Page
Adding a second HSI/P card
Page
Page
Maintaining disk drives
Prerequisites
Disk drive compatibility with CMS loads
Disk drive configurations
Page
Required references
Replacing disk drives
Replacing a single boot disk or replacing data disks
Maintenance
Note:
drives.
6. Record the faulty disk number.
Page
Page
Page
Page
Replacing both boot disks
Page
Page
Page
Setting up the disk drives
Partitioning disk drives
110
Disk partition values
Page
Maintenance
112
Partitioning and formatting a disk
Page
Page
Page
Adding disk drives (optional)
Page
Page
Replacing the DVD drive
Page
Page
IDE jumpers SCSI jumpers
Page
Maintaining tape drives
Tape drive compatibility
Ordering tapes
Cleaning the tape drive
Replacing the internal tape drive
DDS-4
DAT 72
Page
Adding and removing an external tape drive for data migration
Page
Page
Page
Page
Maintaining CPU/Memory boards
CPU and memory configurations
Maintaining CPU/Memory boards
Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 135
Checking the current memory and CPU configuration
2. Record the current memory size, memory configuration, and CPU configuration.
Shutting down the system
Removing a CPU/Memory board
Replacing memory
Page
Installing a CPU/Memory board
Page
Page
Restarting the system
Page
Replacing a power supply
Page
Page
Page
Troubleshooting
Using the remote console
Redirecting the console using Solaris
Redirecting the local console to the remote console
Page
Redirecting the remote console back to the local console
Redirecting the console using OpenBoot mode
Redirecting the local console to the remote console
Redirecting the remote console back to the local console
Page
Page
Tools
Using the prtdiag command
Page
Page
The following is an example of the results for the V890 computer.
Page
Page
Using the cfgadm command
System messages
OpenBoot PROM firmware tests
Using the OpenBoot PROM tests
Test descriptions
Probing disk drives
Probing all SCSI media devices
Probing the IDE DVD device (V890 only)
Page
OpenBoot diagnostic tests
Test descriptions
Page
POST diagnostic messages
Memory failure
OpenBoot initialization commands
Diagnosing status indicators
Front panel status indicators
Page
PCI slot status indicators
Page
Power supply status indicators
Disk drive status indicators
Page
Tape drive status indicators
Sun Validation Test Suite (VTS)
Prerequisites
Using SunVTS
Troubleshooting disk drives and DVD drives
Page
Page
Page
Troubleshooting tape drives
Checking tape status
Page
Reassigning device instance numbers for tape devices
Recovery procedures
Preserving data after a system failure
194
Loss of power
Turning on the computer
Turning off the computer
Probe command warnings
Reseating HSI/P cards (R3V11 and V880 only)
Resetting a device alias
Page
200
Remote console port problems
Page
Page
Glossary
Page
Index
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D
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M
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