Troubleshooting System Memory
Problem
•Faulty memory module.
•Faulty system board.
•
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153.
2Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step. If an error messages appears, go to step 11.
3Enter the System Setup program and check the system memory setting. See "Entering the System Setup Program" on page 45.
If the amount of memory installed matches the system memory setting, go to step 11.
4Remove the bezel. See "Front Bezel" on page 65.
5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6Open the system. See "Opening and Closing the System" on page 66.
7Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 102.
8Close the system. See "Opening and Closing the System" on page 66.
9Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
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Troubleshooting Your System
