Troubleshooting a Damaged System
Problem
•System was dropped or damaged.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Open the system. See "Opening and Closing the System" on page 66.
2Ensure that the following components are properly installed:
•Expansion cards and risers
•Power supplies
•Fans
•Processors and heat sinks
•Memory modules
•
3Ensure that all cables are properly connected.
4Close the system. See "Opening and Closing the System" on page 66.
5Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 154.
If the tests fail, see "Getting Help" on page 167.
Troubleshooting the System Battery
Problem
•System message indicates a problem with the battery.
•System Setup program loses system configuration information.
•System date and time do not remain current.
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Troubleshooting Your System
