Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Try using a different CD or DVD that you know works properly.
2Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 45.
3Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153.
4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5Open the system. See "Opening and Closing the System" on page 66.
6Ensure that the interface cable is securely connected to the optical drive and to the sideplane.
7Ensure that a power cable is properly connected to the drive.
8Close the system. See "Opening and Closing the System" on page 66.
9Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 167.
Troubleshooting an External SCSI Tape Drive
Problem
•Defective tape drive
•Defective tape cartridge
•Missing or corrupted
•Defective SCSI controller
144
Troubleshooting Your System
