Action
1Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
3Reinstall the
4Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and SCSI controller card.
5Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
6Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on page 153.
7Open or remove the bezel. See "Front Bezel" on page 65.
8Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
9Open the system. See "Opening and Closing the System" on page 66.
10Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion Card" on page 88.
11Close the system. See "Opening and Closing the System" on page 66.
12Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
13If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
Troubleshooting Your System
