Error Code | Cause | Corrective Action |
|
|
|
| Power failure | Confirm the job is recovered or not. |
3C70 |
| If not, ask the sender to resend the |
|
| Email. |
|
|
|
| Destination address error | Ask your administrator whether the |
|
| DNS and mail server settings are cor- |
3D10 |
| rectly set. If they are correctly set, |
|
| ask the sender to confirm the destina- |
|
| tion address is correct. |
|
|
|
| Exceeding maximum offramp desti- | Ask the sender to specify up to 40 |
| nations | destinations for one offramp gateway |
3D20 |
| job. The equipment cannot perform |
|
| the offramp gateway transmission for |
|
| more than 40 destinations. |
|
|
|
3D30 | Fax unit is not installed | Make sure the Fax unit is installed, or |
| connected correctly. | |
|
| |
|
|
|
| POP3 server communication error | Ask your administrator that the POP3 |
3E10 |
| server address is correctly set, or the |
|
| POP3 server works properly. |
|
|
|
| POP3 server communication timeout | Ask your administrator that the POP3 |
3E20 |
| server works properly and the LAN |
|
| cable is connected to the server. |
|
|
|
| POP3 login error | Ask your administrator that the POP3 |
3E30 |
| user name and password is set cor- |
|
| rectly. |
|
|
|
3F00, 3F10, | File I/O error | Ask the sender to resend the Email. |
3F20, 3F30, |
| If the error still occurs, contact your |
3F40 |
| service representative. |
|
|
|
Scan Job Status Messages
The status and result of the scan jobs is indicated as following in the Scan Job page in the Job Status tab and Scan Log page in the Logs tab.
Error Code | Message | Corrective Action | |
|
|
| |
|
| ||
|
|
| |
2C10, 2C12, | Illegal Job status | A system error has occurred during send- | |
2C13, |
| ing an email. Retry it. If the error still | |
| occurs, contact your service representa- | ||
| |||
| tive. | ||
|
|
| |
2C11, 2C62 | Not enough memory | Make sure there is enough memory to | |
| send the scan job. | ||
|
| ||
|
|
| |
2C14 | Invalid parameter specified | Make sure you specify the settings cor- | |
| rectly and try again. | ||
|
| ||
|
|
| |
2C15 | Message size exceeded limit or | You are sending too many documents at a | |
maximum size | time. Send your documents separately. | ||
| |||
|
|
| |
| Failed to create directory | Make sure that the access privilege to the | |
2C30 |
| storage directory is writable and the | |
| server or local disc has a sufficient space. | ||
|
| ||
|
| Then retry the scan. | |
|
|
|
Network Operator’s Guide — TopAccess Errors | 91 |
