Toshiba e-STUDIO230/280 TopAccess Errors, TopAccess Error Messages Print Job Status Messages

TopAccess Errors

This chapter describes the most common TopAccess errors and provides steps to resolve the conditions. If the problem persists after you have followed all of the steps, make sure to note what you were trying to do and any error messages appear, etc. — and then contact your service representative.

TopAccess Error Messages

NOTE: • The error messages displayed in the Touch Panel Display are described in the Operator’s Manual for Basic Function.

Print Job Status Messages

The status and result of the print jobs is indicated as following in the Print Job page in the Job Status tab and Print Log page in the Logs tab.

Error Code	Cause	Corrective Action
	PM size error	1200 dpi print jobs cannot be printed
402F		without the optional expansion memory.
		Send a print job with a 600 dpi setting.
	Print enable error	Please purchase the Printer Kit or Printer/
4030		Scanner Kit if you want to use the print-
		ing function.
4031	HDD full error	Delete unnecessary private print jobs and
		invalid department print jobs.
A221	Job canceled	(Job was canceled.)
	Power failure	Check if the power cable is connected
A222		properly and it is inserted securely.
		Check if the power voltage is unstable.

Transmission/Reception Journal Status Messages

The result of the transmission and reception is indicated as follows in the Transmission Journal and Reception Journal pages in the Logs tab.

The following table describes the Error Code.

Error Code	Cause	Corrective Action
0011	Paper jam	Clear the jammed printing paper.
0012	Original jam	Clear the jammed original.
0013	Door open	Firmly close the open door.
0020	Power interruption	Check the power interruption report.
	Reset	(The transmission was canceled by
0030		pressing the [FUNCTION CLEAR]
		button.)
	Polling Error	Check polling options setup (Security
0033		Code, etc.), and check if the polling
		document exists.
0042	Memory full	Make sure that there is sufficient
		memory before making the call again.

86 Network Operator’s Guide — TopAccess Errors