Troubleshooting
Ethernet Mode Troubleshooting Tips
Table 3-10 Ethernet Mode Tips
CannotSymptomestablish communication or cannot find XFR on network using the setup program from the CD
PossibleInstrumentCausesis not properly connected to the network
Trying to connect to the wrong IP address
Not waiting long enough after turning the power on, or resetting the Ethernet Bridge
CorrectiveCheck the fourActionsEthernet LEDs at the back of the XFR. If the green Network LED is NOT permanently illuminated, check the connection.
Ensure that the Ethernet cable is securely connected to the RJ45 Ethernet connector and not to the User Line (User Int) connector.
Ensure that the network drop is live - check with your IT department for assistance with this.
If you are connecting the instrument to a network hub, ensure that you are using a
If you are connecting the instrument directly to your computer, ensure that you are using a cross- over CAT5 network cable. You also need to ensure that the network settings on your computer have been changed so that your computer uses a static IP address.
If the problem persists, press the Ethernet Reset button (SW1) on the back panel and wait 45 seconds to see if the Green Network LED illuminates permanently.
Use the Support software that came with your power supply to find the instrument on your network. If it is properly connected to the network, the Device Discovery program will locate the unit and display its IP address.
Wait
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