B.Xerox support services
Xerox provides many services in support of your laser printing system. This appendix contains information on the following services:
•Xerox Customer Services Support Center
•Xerox Documentation and Software Services (XDSS)
•Operator training
•Xerox Customer Education
•Xerox Font Center.
Prior to installation, your sales representative is available to answer your questions about products, services, or billing. In the U. S., however, if you need assistance in resolving application- related problems or questions, call the Xerox Printing Systems Customer Support Center (refer to the following section of this chapter). Your systems analyst is also available to assist you with applications development.
NOTE: For customers outside the United States, contact your local Xerox representative or operating company for information on available support services.
Xerox Customer Services Support Center
The Xerox Customer Services Support Center provides regular maintenance care for your printer as well as any necessary repairs.
Before calling your Customer Service Support Center, make sure you have tried the corrective actions described in the Troubleshooting Guide. If a problem persists, gather the necessary information and call your customer service support center (or contact your local Xerox operating company).
In the United States, call the following number to report hardware or software problems:
Installation Planning Guide |
