Xerox support services
Installation Planning Guide B-3
Xerox Documentation and Software Services
XDSS distributes the documents you need to install and us e the
Xerox DocuColor 2060 NPS/IPS printer, other Xerox printers,
and associated software. If you register for site subscription
service, XDSS will automatically send you updates and revisions
as they become available.
To order documentation, call Xero x Docum entation an d Softw are
services:
1-800-327-9753 (U.S. only), between the hours of 6:00 a.m. and
4:00 p.m., Pacific time.
XDSS representatives will explain the services available, answer
your questions, and take orders for documentation.
You can also order on the web:
www.xdss.com
Operator training
Operator training is conducted at your location by your Xerox
system analyst or other identified representative, shortly after the
printer is installed. Trainin g takes tw o to f our hours , depending on
the system configuration. It includes hands-on practice running
basic jobs, performing routine maintenance, and solving
problems. Determine the number of operators you wa nt to attend
the initial training and schedule training dates and times through
your Xerox sales representative.
Additional training classes, such as Advanced Customer
Training (ACT) for operators, teach advanced service and
maintenance skills.
A variety of classes and workshops are available through Xerox
Customer Education.