In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into a wall outlet or USB port.
Error |
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Code | Problem Description | Solution |
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4 | Paper jam. | See Clearing Paper Jams on page 183. |
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5 | Multiple Feed. | Multiple pages have fed through the scanner at one time. Open the |
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| ADF door and remove the pages from the scanner. Make sure the |
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| pages are not stuck or taped together before loading them in the |
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| ADF. |
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6 | ADF Cover Open. | The ADF door is not fully closed. Press gently on the ADF door until |
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| you hear it click closed. |
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1 or 7 | The lamp in the scanner body | This usually occurs after a paper jam. Turn the scanner off, then back |
| has malfunctioned. | on again. If the problem persists, turn off the scanner, |
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| computer, then turn the scanner on. |
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2 or 8 | The lamp in the duplex module | This usually occurs after a paper jam. Turn the scanner off, then back |
| has malfunctioned. | on again. If the problem persists, turn off the scanner, |
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| computer, then turn the scanner on. |
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All Other | An internal part in the scanner | Turn off the power to your scanner, then turn it back on. If the |
Codes | may have malfunctioned. | problem persists, |
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| contact Xerox Technical Support. |
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Xerox® DocuMate® 4830 | 193 |
User’s Guide |
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