Zhone Technologies 900, 800, 600 ACS-PRI/BRI Card Error Messages, ACS-PRI/BRI Card Troubleshooting

ACS-PRI/BRI Card ACS-PRI/BRI Card Error Messages

6.5ACS-PRI/BRI Card Error Messages

Refer to Appendix B in the System Reference Guide for further information on Error Messages regarding this card.

6.6ACS-PRI/BRI Card Troubleshooting

ACS-PRI/BRI card problems could indicate a number of possible causes, including:

•Faulty ISDN PBX/CPE at the near end (where the problem was first noticed)

•Faulty ISDN PBX/CPE at the far (opposite) end

•T1 or E1 network failure

•T1 or E1 D-channel failure

•Improper network switch configuration

•Improper ACS-PRI/BRI card configuration

Typically, a problem is indicated by the inability to originate or receive/route calls. You can perform numerous tasks to isolate the trouble and clear it. When troubleshooting problems on a call routing through an ACS-PRI/BRI card, follow this general sequence:

1.If all calls are affected, verify that the US/EUR jumper is correctly placed to match the US/EUR jumper on the chassis. The ACS-PRI/BRI card performs a self-test on power-up. A “healthy” card will have a green LED lit on the front panel. Do not proceed with further steps until a green LED is present.

2.Verify that the T1 or E1 network is working properly by checking for current CGA-Red and CGA-Yellow alarms. If an ACS-PRI/BRI DS-1 is faulty, a D-channel alarm will also be present. If no CGA alarms on ACS-PRI/BRI DS-1s are present, but a D-channel alarm is present continue with step 3. If there is no D-channel alarm continue with step 4.

3.A D-channel alarm will be posted if the ISDN D-channel is not communicating properly with the ISDN switch/PBX connected to the WAN port. Verify the configuration settings for the affected ISDN port. Be sure the port is connected to the proper WAN card and port, that the correct SIDE (net or user) is selected and that the appropriate SW. TYPE has been chosen. If these assignments appear correct, it may be necessary to consult with the network or PBX provider to clear the D-channel alarm. Do not proceed with further steps until the D-channel alarm is cleared. In the alarm filter screen DCHAN alarm needs to be set as “log” or “report” to see ISDN D channel alarms (the default is “ignore”).

Server Cards 6-39