| ATM Card |
4.4ACS-ATM Card Error Messages
Refer to Appendix B in the System Reference Guide for further information on Error Messages regarding this card.
4.5ACS-ATM Card Troubleshooting
Problems with a ATM card could indicate a number of causes. Some possibilities are:
•T1 or E1 network failure
•Improper installation of ATM child card
•Improper ATM card configuration
•Improper user card configuration
•Faulty cabling between the DTE and user card
•Improper DTE configuration
Typically, a problem is indicated by the inability to send or receive ATM traffic through the ATM card. When troubleshooting communications problems through an ATM card, follow this general sequence:
1.Verify that the T1 or E1 networks are working properly by checking for current
2.Verify that the ATM card’s DS3 port is functioning properly. Use the
3.Verify that the ATM card’s User Network Interface (UNI) is up (accessed by pressing N from the ATM card Main Screen).
4.Review the performance statistics of each active port (accessed by pressing P from any port screen). Analyze the information provided on these screens to help determine the cause of the problem, as detailed earlier in this chapter.
5.Verify that all cards programmed to output traffic to the ATM card are functioning properly and that their output is directed to the proper card slot (the slot in which the ATM card is installed).
6.Verify that the ATM port is connected to the proper WAN card and time slot or user card port. If a user card port is used, verify the configuration settings on the user card port and the cable connection to the DTE.
7.If the ATM card is determined to be faulty, replace it and return the faulty unit for repair to the location specified by your distributor.
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