Manuals / ZyXEL Communications / Computer Equipment / Network Router

ZyXEL Communications 153X user manual Problems Connecting to a Remote Node or ISP, Troubleshooting

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Prestige 153/153X WAN Bridge/Routers

14.4 Problems Connecting to a Remote Node or ISP

Table 14-4. Troubleshooting a Connection to a Remote Node or ISP

Troubleshooting

Corrective Action

Can’t connect to a remote node or

ISP

Check Menu 24.1 to verify the line status. If it indicates [down], then refer to the section on the line problems.

In Menu 24.4.5, do a manual call to that remote node. Observe the messages and take appropriate actions.

Troubleshooting

14-3

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ZyXEL Communications Problems Connecting to a Remote Node or ISP, Prestige 153/153X WAN Bridge/Routers, Troubleshooting

Contents

Version ZyXELPrestige 153/153X Users ManualPrestige Prestige CopyrightDisclaimer TrademarksFederal Communications Commission FCC Interference Statement Prestige 153/153X WAN Bridge/RoutersFCC Interference Statement Information for Canadian Users Prestige 153/153X WAN Bridge/RoutersInformation for Canadian Users The declarations of CE marking Prestige 153/153X WAN Bridge/RoutersDeclarations of CE Marking ZyXEL Limited Warranty ZyXEL Limited WarrantyPrestige 153/153X WAN Bridge/Routers Prestige 153/153X WAN Bridge/Routers Customer SupportProduct Information FTP InformationPage Prestige 153/153X WAN Bridge/Routers Table of ContentsHardware Installation & Initial Setup Internet AccessBridging Setup Chapter Remote Node ConfigurationRemote Node TCP/IP Configuration IPX ConfigurationPrestige 153/153X WAN Bridge/Routers Telnet Configuration and CapabilitiesSystem Maintenance TroubleshootingPage xiii List of FiguresPrestige 153/153X WAN Bridge/Routers List of FiguresList of Figures Prestige 153/153X WAN Bridge/RoutersMenu 24.3.2 - System Maintenance - Syslog and Accounting Menu 24.4 - System Maintenance - DiagnosticPrestige 153/153X WAN Bridge/Routers Page xvii List of TablesPrestige 153/153X WAN Bridge/Routers List of TablesAbbreviations Used If Filter Type Is GEN Prestige 153/153X WAN Bridge/RoutersPreface About Your Bridge/RouterAbout This Users Manual Structure of this Manual 1.1 Prestige 153/153X WAN Bridge Routers 1.2 Features of Prestige 153/153X∙ Leased Lines Backup Chapter 1 Getting to Know Your Bridge/Router∙ Bandwidth-On-Demand ∙ Multiple Protocol Support∙ Dial-On-Demand ∙ PPP Multilink Support∙ Call Control 1.3 The WAN Ports1.3.1 WAN Terminology ∙ DHCP SupportPrestige 153/153X WAN Bridge/Routers 1.4 Front Panel LEDs and Back Panel Portsℵ ℑ ℜ 1.4.1 Prestige 153/153X Front PanelLED Functions 1.4.2 Front Panel LEDSIndicator Prestige 153/153X WAN Bridge/RoutersFigure 1-2. Prestige 153 Back Panel Ports ℜ ℘ ⊗ ⊕1.4.3 Prestige 153 Back Panel Prestige 153/153X WAN Bridge/Routers1.4.4 Prestige 153X Back Panel Prestige 153/153X WAN Bridge/RoutersFigure 1-3. Prestige 153X Back Panel Ports 1.5.1.1 Internet Single User Account 1.5.1 Internet Access1.5 Applications for Prestige 153/153X Coporate LAN1.5.2 Multi-protocol/Multilink LAN-to-LAN Connection Branch Office LAN Coporate LANFigure 1-5. LAN-to-LAN Connection Application 1.5.3 Remote Access Server Coporate LANTelecommuter Remote User Package Contents Chapter 2 Hardware Installation & Initial Setup2.1 Unpacking your Bridge/Router Item Checklist2.2 Additional Installation Requirements Prestige 153/153X WAN Bridge/Routers 2.3 Connect your WAN Bridge/Router2.3.1 Prestige 153 Connections POWER LANOutlet Power2.3.2 Prestige 153X Connections AdapterStep 3. Connect your Prestige to Ethernet Step 4. Connect the Power Adapter to your PrestigeStep 1. Connect your Computer and your Prestige Step 2. Connect WAN Devices to your PrestigeStep 1. Initial Screen 2.4 Power On Your PrestigeLogin Screen Step 2. Enter PasswordTable 2-2. Main Menu Commands 2.5 Navigating the SMT InterfaceMenu Title Prestige 153/153X WAN Bridge/RoutersFigure 2-5. SMT Main Menu Main Menu SummaryFigure 2-6. Menu 23 - System Security 2.6 Changing the System PasswordStep 4. Enter your new system password and press Enter Figure 2-8. Menu 1 - General Setup 2.7 General SetupField General Setup Menu Fields2.7.1.1 Note on Bridge Prestige 153/153X WAN Bridge/Routers2.8.1 Prestige 153 WAN Port Setup 2.8 WAN SetupPrestige 153/153X WAN Bridge/Routers Figure 2-10. Prestige 153 Menu 2.1 - Async WAN Port SetupField Table 2-5 describes how to configure a WAN portPrestige 153 Async WAN Port Setup Menu Fields Prestige 153/153X WAN Bridge/RoutersPrestige 153 Async WAN Port Setup Menu Fields continued Default ats0=0Prestige 153/153X WAN Bridge/Routers Figure 2-11. Prestige 153X Menu 2 - WAN Port Setup 2.8.2 Prestige 153X WAN Port SetupField Figure 2-12. Prestige 153X Menu 2.1 - Sync/Async WAN Port SetupPrestige 153X Sync/Async WAN Port Setup Menu Fields Prestige 153/153X WAN Bridge/RoutersDescription Prestige 153X Sync/Async WAN Port Setup Menu Fields continuedPrestige 153/153X WAN Bridge/Routers FieldFigure 2-13. Menu 2.1.1 - Advanced WAN Port Setup 2.8.3 Prestige 153/153X Advanced WAN Port SetupAdvanced WAN Port Setup AT Commands Fields 2.8.3.1 AT Command Strings2.8.3.3 Response Strings 2.8.3.2 DTR SignalField Table 2-8. Advanced WAN Port Setup Call Control ParametersDefault Prestige 153/153X WAN Bridge/Routers2.9.1 General Ethernet Setup 2.9 Ethernet Setup2.10 Protocol Dependent Ethernet Setup 3.1 Route IP Setup Chapter Internet Access3.2.2 RIP Setup 3.2 TCP/IP Parameters3.2.1 IP Address and Subnet Mask 3.2.3 DHCP Configuration 3.2.3.1 IP Pool Setup3.2.3.2 DNS Server Addresses Figure 3-2. Menu 3.2 - TCP/IP and DHCP Ethernet Setup 3.3 TCP/IP and DHCP Ethernet SetupDescription Table 3-1. DHCP Ethernet Setup Menu FieldsPrestige 153/153X WAN Bridge/Routers FieldDescription Table 3-2. TCP/IP Ethernet Setup Menu FieldsPrestige 153/153X WAN Bridge/Routers Field3.4 Internet Access Configuration Prestige 153/153X WAN Bridge/Routers Figure 3-3. Menu 4 - Internet Access SetupDescription Internet Access Setup Menu FieldsPrestige 153/153X WAN Bridge/Routers FieldDescription Internet Access Setup Menu Fields continuedPrestige 153/153X WAN Bridge/Routers FieldINTERNET 3.5 Single User Account3.5.1 Advantages of SUA Figure 3-5. Menu 4 - Internet Access Setup for Single User Account 3.5.2 Single User Account Configuration3.6.1 Configure a Backup ISP 3.6 Configuring Backup ISP Accounts3.7 Editing Script Options 3.6.2 Switch ISPPage Chapter Remote Node Configuration 4.1 Remote Node Setup4.1.1 Remote Node Profile Switch for dial-up lines Description Prestige 153/153X WAN Bridge/RoutersRemote Node Profile Menu Fields for Dial-up Lines FieldDescription Prestige 153/153X WAN Bridge/RoutersRemote Node Profile Menu Fields for Dial-up Lines continued FieldDescription Prestige 153/153X WAN Bridge/RoutersRemote Node Profile Menu Fields for Dial-up Lines continued FieldDescription Prestige 153/153X WAN Bridge/RoutersRemote Node Profile Menu Fields for Dial-up Lines continued FieldDescription Prestige 153/153X WAN Bridge/RoutersRemote Node Profile Menu Fields for Dial-up Lines continued Field4.1.2 Outgoing Authentication Protocol 4.1.3 PPP MultilinkDefault=300sec 4.1.4 Bandwidth on Demand Figure 4-3. Menu 11.2 - Remote Node PPP Options 4.1.5 Editing PPP OptionsDescription Prestige 153/153X WAN Bridge/RoutersTable 4-2. Remote Node PPP Options Menu Fields FieldTable 4-2. Remote Node PPP Options Menu Fields continued 4.1.6 Editing Login ScriptFigure 4-4. Menu 11.4 - Remote Node Setup Script login successful Starting PPPDescription Prestige 153/153X WAN Bridge/RoutersRemote Node Script Menu Fields Field4.2.1 Dial-up Backup for Leased Line 4.2 Leased Line Support4.2.2 Leased Line Remote Node Profile for backup line only for backup line onlyfor backup line only for backup line onlyField for backup line onlyPrestige 153/153X WAN Bridge/Routers Table 4-4. Remote Node Profile Menu Fields for Leased Lines continuedPrestige 153/153X WAN Bridge/Routers for backup line onlyfor backup line only for backup line onlyChapter 5 Remote Node TCP/IP Configuration 5.1 LAN-to-LAN ApplicationCoporate LAN Figure 5-2. Menu 11.3- Remote Node TCP/IP Options 5.1.1 Remote Node SetupRemote Network Local NetworkChapter 3 - Internet Access Application Remote Node TCP/IP Configuration and No. See Chapter 3 - Internet Access Application for morePrestige 153/153X WAN Bridge/Routers Description Table 5-2. Remote Node TCP/IP Configuration continuedPrestige 153/153X WAN Bridge/Routers FieldFigure 5-4. Example of Static Routing Topology 5.1.2 IP Static Route SetupRouter RouterFigure 5-6. Menu 12.1 - Edit IP Static Route Figure 5-5. Menu 12 - Static Route SetupDescription Prestige 153/153X WAN Bridge/RoutersEdit IP Static Route Menu Fields Field6.1.2 Frame Types Chapter IPX Configuration6.1 IPX Network Environment 6.1.1 Network and Node Number6.1.4 Internal Network Number 6.1.3 External Network Number6.2 Prestige in an IPX Environment 6.2.1 Prestige on LAN with Server6.2.2 Prestige on LAN without Server 6.3 IPX Spoofing 6.4 IPX Ethernet Setup Figure 6-2. Menu 3.3 - Novell IPX Ethernet SetupPrestige 153/153X WAN Bridge/Routers Description Novell IPX Ethernet Setup FieldsPrestige 153/153X WAN Bridge/Routers FieldCoporate LAN 6.5 LAN-to-LAN Application with Novell IPXFigure 6-4. Menu 11.3 - Remote Node Novell IPX Options 6.5.1 IPX Remote Node SetupDescription Prestige 153/153X WAN Bridge/RoutersRemote Node Novell IPX Options FieldFigure 6-5. Menu 12.2 - Edit IPX Static Route 6.5.2 IPX Static Route SetupDescription Prestige 153/153X WAN Bridge/RoutersEdit IPX Static Route Menu Fields FieldPage Chapter Bridging Setup 7.2 Bridge Ethernet Setup7.1 Bridging in General Table 7-1 describes how to configure the Handle IPX field in Menu Figure 7-2. Menu 11.3 - Remote Node Bridging Options 7.2.1 Remote Node Bridging SetupDescription Prestige 153/153X WAN Bridge/RoutersRemote Node Bridge Options FieldFigure 7-3. Menu 12.3 - Edit Bridge Static Route 7.2.2 Bridge Static Route SetupField The following Table 7-3 describes the Bridge Static Route MenuPrestige 153/153X WAN Bridge/Routers Table 7-3. Bridge Static Route Menu FieldsTable 8-1. Remote Dial-in Users/Remote Nodes Comparison Chart Chapter Dial-in Server ConfigurationPrestige 153/153X WAN Bridge/Routers 8.1 Remote Access ServerCORPORATE OFFICE PSTN/ISDN NetworkFigure 8-2. Example of a Dial-in Server Application 8.2 LAN-to-LAN ApplicationRemote Network Local NetworkFigure 8-3. Menu 13 - Default Dial-in Setup 8.3 Default Dial-In SetupDescription Default Dial-in Setup FieldsPrestige 153/153X WAN Bridge/Routers FieldDescription Default Dial-in Setup Fields continuedPrestige 153/153X WAN Bridge/Routers FieldDescription Default Dial-in Setup Fields continuedPrestige 153/153X WAN Bridge/Routers Field8.4 Dial-In Users Setup Figure 8-4. Menu 14 - Dial-in User SetupFigure 8-5. Menu 14.1 - Edit Dial-in User Description Prestige 153/153X WAN Bridge/RoutersEdit Dial-in User Menu Fields Field8.5 CLID Authentication 8.6 CallbackEdit Dial-in User Menu Fields continued 9.1 About Filtering Chapter Filter ConfigurationFigure 9-1. Outgoing Packet Filtering Process The Filter Structure of the Prestige9.2 Configuring a Filter Set Abbreviations Used in the Filter Rules Summary Menu 9.2.1 Filter Rules Summary MenuPrestige 153/153X WAN Bridge/Routers Figure 9-3. Menu 21.1 - Filter Rules SummaryAbbreviations Prestige 153/153X WAN Bridge/RoutersAbbreviations Used in the Filter Rules Summary Menu continued Abbreviations Used If Filter Type Is IPSource Socket Abbreviations Used If Filter Type Is IPXTable 9-4. Abbreviations Used If Filter Type Is GEN IPX Packet Type9.3.1 TCP/IP Filter Rule 9.3 Configuring a Filter RuleDescription Prestige 153/153X WAN Bridge/RoutersTCP/IP Filter Rule Menu Fields FieldDescription Filter ConfigurationPrestige 153/153X WAN Bridge/Routers FieldFigure 9-5. Menu 21.1.2 - Generic Filter Rule 9.3.2 Generic Filter RuleField DefaultPrestige 153/153X WAN Bridge/Routers Generic Filter Rule Menu FieldsFigure 9-6. Menu 21.1.3 - IPX Filter Rule 9.3.3 Novell IPX Filter RuleField Table 9-7 describes the IPX Filter RulePrestige 153/153X WAN Bridge/Routers IPX Filter Rule Menu FieldsPage Chapter SNMP Configuration 10.2 SNMP Configuration10.1 About SNMP Field Table 10-1. SNMP Configuration Menu FieldsDefault Prestige 153/153X WAN Bridge/RoutersChapter System Security 11.1 Changing the System PasswordEnter your existing system password and press Enter 11.2.1 Installing a RADIUS Server 11.2 Using RADIUS AuthenticationFigure 11-3. Menu 23.2 - System Security - External Server 11.2.2 RADIUS Server ConfigurationField DefaultPrestige 153/153X WAN Bridge/Routers System Security - External Server Menu Fields11.2.4 Using RADIUS Authentication for CLID 11.2.3 Adding Users to the RADIUS Database11.2.2.1 The Key Field Chapter 12 Telnet Configuration and Capabilities 12.1 About Telnet Configuration12.2 Telnet Under SUA 12.3.1 Single Administrator 12.3.2 System Timeout12.3 Telnet Capabilities Figure 13-1. Menu 24 - System Maintenance Chapter System Maintenance13.1 System Status Description System Maintenance - Status Menu FieldsPrestige 153/153X WAN Bridge/Routers FieldTable 13-1. System Maintenance - Status Menu Fields continued Figure 13-3. LAN Packet Which Triggered Last CallSource IP Address 13.3.1 Viewing Error Log 13.2 Terminal Baud Rate13.3 Log and Trace 63 e PINI INFO Session Begin Clear Error Log y/n Figure 13-5. Examples of Error and Information Messages60 4 PP07 INFO LAN promiscuous mode 61 4 PINI ERROR System Ert completed13.3.2 Syslog And Accounting Figure 13-6. Menu 24.3.2 - System Maintenance - Syslog and AccountingTable 13-2. System Maintenance Menu Syslog Parameters Call Information Messages 13.4 Diagnostic Prestige 153/153X WAN Bridge/Routers Table 13-3. System Maintenance Menu Diagnostic Test OptionsFigure 13-9 shows a trace example where authentication failed Figure 13-9. Trace Display for a Failed AuthenticationPrestige 153/153X WAN Bridge/Routers 13.6 Restore Configuration 13.5 Backup ConfigurationFigure 13-10. Menu 24.7 - System Maintenance - Upload Firmware 13.7 Firmware UpdateFigure 13-11. Menu 24.7.1 - Uploading RAS Code 13.7.1 Upload RAS codeFigure 13-12. Menu 24.7.2 - System Maintenance - Upload ROM File 13.7.2 Uploading ROM File13.8 Command Interpreter Mode 13.9 Call ControlFigure 13-13. Menu 24.9 - System Maintenance - Call Control Figure 13-14. Menu 24.9.2 - Blacklist 13.9.1 Blacklist13.9.2 Budget Management Troubleshooting Chapter Troubleshooting14.1 Problems Starting Up the Prestige Table 14-1. Troubleshooting the Start-Up of your PrestigeTroubleshooting the LAN Interface 14.2 Problems With the WAN Ports14.3 Problems with the LAN Interface Table 14-2. Troubleshooting a WAN Port ConnectionPrestige 153/153X WAN Bridge/Routers 14.4 Problems Connecting to a Remote Node or ISPTable 14-4. Troubleshooting a Connection to a Remote Node or ISP TroubleshootingPrestige 153/153X WAN Bridge/Routers 14.5 Problems for Remote UsersTroubleshooting for Remote User to Dial-in TroubleshootingAcronyms and Abbreviations ChapterPSTN Index Prestige 153/153X WAN Bridge/RoutersIndexI-1 I-2 Index Prestige 153/153X WAN Bridge/RoutersI-2 Index Prestige 153/153X WAN Bridge/Routers