ZyXEL Communications 153X instruction

Prestige 153/153X WAN Bridge/Routers

14.4 Problems Connecting to a Remote Node or ISP

Table 14-4. Troubleshooting a Connection to a Remote Node or ISP

Troubleshooting

Corrective Action

Can’t connect to a remote node or

ISP

Check Menu 24.1 to verify the line status. If it indicates [down], then refer to the section on the line problems.

In Menu 24.4.5, do a manual call to that remote node. Observe the messages and take appropriate actions.

Troubleshooting

14-3

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ZyXEL Communications 153X user manual Problems Connecting to a Remote Node or ISP

Contents

ZyXEL Copyright DisclaimerTrademarks Federal Communications Commission FCC Interference Statement Information for Canadian Users Declarations of CE marking ZyXEL Limited Warranty Worldwide Support Customer SupportProduct Information FTP Information North AmericaPage Table of Contents Chapter Bridging Setup Chapter Remote Node ConfigurationChapter Remote Node TCP/IP Configuration Chapter IPX Configuration Chapter System Security Chapter Telnet Configuration and CapabilitiesChapter System Maintenance Chapter TroubleshootingPage List of Figures Telecommuting/Remote Access Application Xiv List of Figures Page List of Tables Xviii About Your Bridge/Router Preface Structure of this Manual ∙ Multiple WAN Ports Following are the key features of the P153/P153X∙ Leased Lines Backup Getting to Know Your Bridge/Router ∙ Bandwidth-On-Demand ∙ Multiple Protocol Support∙ Dial-On-Demand ∙ PPP Multilink Support WAN Terminology WAN Ports Prestige 153/153X Front Panel Front Panel LEDs and Back Panel Ports LED Functions Front Panel Leds ℘ ⊗ ⊕ ⊕ ℑ Internet Single User Account Internet AccessApplications for Prestige 153/153X Coporate LAN Branch Office LAN Coporate LAN Multi-protocol/Multilink LAN-to-LAN Connection Telecommuting/Remote Access Application Remote Access Server Hardware Installation & Initial Setup Item Checklist Package ContentsUnpacking your Bridge/Router Additional Installation Requirements PSTN/ISDN Network Power Power Adapter OutletModems or Isdn TAs Computer or Prestige 153X Connections PSTN/ISDN NetworkFractional T1/E1 Connect your Prestige to Ethernet Connect the Power Adapter to your PrestigeConnect your Computer and your Prestige Connect WAN Devices to your Prestige Initial Screen Power On Your Prestige Login Screen Enter Password Main Menu Commands Navigating the SMT InterfaceOperation Press/read Description Menu Title Description SMT displays the Main Menu, as shown in FigureFollowing table shows the Main Menu Summary Main Menu Summary Menu 23 System Security Changing the System Password Menu 23.1 System Security Change Password Menu 1 General Setup General Setup Field Description General Setup Menu Fields Prestige 153 WAN Port Setup WAN Setup 10. Prestige 153 Menu 2.1 Async WAN Port Setup Prestige 153 Async WAN Port Setup Menu Fields Describes how to configure a WAN port Default ats0=0 Prestige 153X WAN Port Setup Prestige 153X Sync/Async WAN Port Setup Menu Fields 12 shows the menu for Sync/Async WAN port configuration 25 PAD 13. Menu 2.1.1 Advanced WAN Port Setup Prestige 153/153X Advanced WAN Port Setup AT Command Strings Advanced WAN Port Setup AT Commands FieldsField Description Default Response Strings DTR Signal Below describes the call control parameters Advanced WAN Port Setup Call Control Parameters General Ethernet Setup Ethernet Setup Protocol Dependent Ethernet Setup Route IP Setup Chapter Internet Access RIP Setup TCP/IP ParametersIP Address and Subnet Mask Dhcp Configuration IP Pool SetupDNS Server Addresses Menu 3.2 TCP/IP and Dhcp Ethernet Setup TCP/IP and Dhcp Ethernet Setup Follow the instructions in -1. to configure the Dhcp fields Dhcp Ethernet Setup Menu FieldsField Description Example TCP/IP Ethernet Setup Menu Fields Internet Account Information Internet Access Configuration Menu 4 Internet Access Setup Field Description Observation Internet Access Setup Menu Fields Is Leased. SelectionsModem/ISDN TA/X.25 PAD/56K Modem Illustrates a typical Single User Account topology Single User Account Advantages of SUA Menu 4 Internet Access Setup for Single User Account Single User Account Configuration Configuring Backup ISP Accounts Configure a Backup ISPSingle User Account Menu Fields Editing Script Options Switch ISPPage Chapter Remote Node Configuration Remote Node SetupRemote Node Profile Menu 11 Remote Node Setup Field Description Options Remote Node Profile Menu Fields for Dial-up Lines Your Prestige CHAP/PAP Press space bar Cursor to this field, use the space bar to select Yes PPP Multilink Outgoing Authentication Protocol Bandwidth on Demand Menu 11.2 Remote Node PPP Options Editing PPP Options Field Description Option Remote Node PPP Options Menu Fields Editing Login Script Menu 11.4 Remote Node Setup Script Remote Node Script Menu Fields Dial-up Backup for Leased Line Leased Line SupportLeased Line Remote Node Profile Remote Node Profile Menu Fields for Leased Lines For backup line only CHAP/PAP Triggered Secondary Backup Phone # Remote Node TCP/IP Configuration LAN-to-LAN ApplicationBranch Office LAN Menu 11.3- Remote Node TCP/IP Options Remote Node Setup TCP/IP related fields in Remote Node Profile Remote Network Local Network No. See Internet Access Application for more Description Option Field Example of Static Routing Topology IP Static Route Setup Menu 12 Static Route Setup Edit IP Static Route Menu Fields Frame Types Chapter IPX ConfigurationIPX Network Environment Network and Node Number Internal Network Number External Network Number NetWare Clients Prestige in an IPX EnvironmentPrestige on LAN with Server Prestige on LAN without Server IPX Spoofing Menu 3.3 Novell IPX Ethernet Setup IPX Ethernet Setup Novell IPX Ethernet Setup Fields Following -1 describes the Novell IPX Ethernet Setup Menu LAN-to-LAN Application with Novell IPX External Network Number = NetWare ClientsInternal Network Number = Menu 11.3 Remote Node Novell IPX Options IPX Remote Node Setup Remote Node Novell IPX Options Menu 12.2 Edit IPX Static Route IPX Static Route Setup Edit IPX Static Route Menu Fields Page Chapter Bridging Setup Bridge Ethernet SetupBridging in General Describes how to configure the Handle IPX field in Menu Bridge Ethernet Setup Menu Handle IPX Field ConfigurationHandle IPX Field Description Menu Menu 11.3 Remote Node Bridging Options Remote Node Bridging Setup Remote Node Bridge Options Menu 12.3 Edit Bridge Static Route Bridge Static Route Setup Bridge Static Route Menu Fields Following -3 describes the Bridge Static Route Menu Chapter Dial-in Server Configuration Remote Dial-in Users/Remote Nodes Comparison ChartRemote Dial-in Users Remote Nodes Corporate Office Example of a Dial-in Server Application Menu 13 Default Dial-in Setup Default Dial-In Setup Default Dial-in Setup Fields Default = Default = blank Menu 14 Dial-in User Setup Dial-In Users Setup Edit Dial-in User Menu Fields Callback Clid Authentication About Filtering Chapter Filter Configuration Outgoing Packet Filtering Process Filter Structure of the Prestige Menu 21 Filter Set Configuration Configuring a Filter Set Filter Rules Summary Menu Abbreviations Used in the Filter Rules Summary MenuAbbreviations Description Display Abbreviation Description Abbreviations Used If Filter Type Is IP Abbreviations Used If Filter Type Is GEN Abbreviations Used If Filter Type Is IPX 1 TCP/IP Filter Rule Configuring a Filter Rule TCP/IP Filter Rule Menu Fields Log Menu 21.1.2 Generic Filter Rule Generic Filter Rule Generic Filter Rule Menu Fields Describes the fields in the Generic Filter Rule Menu Menu 21.1.3 IPX Filter Rule Novell IPX Filter Rule IPX Filter Rule Menu Fields Describes the IPX Filter RulePage Chapter Snmp Configuration Snmp ConfigurationAbout Snmp Snmp Configuration Menu Fields Following table describes the Snmp configuration parameters Chapter System Security Enter your new system password and press Enter Installing a Radius Server Using Radius Authentication Menu 23.2 System Security External Server Radius Server Configuration System Security External Server Menu Fields Using Radius Authentication for Clid Adding Users to the Radius DatabaseKey Field Telnet Configuration and Capabilities About Telnet ConfigurationTelnet Under SUA Single Administrator System TimeoutTelnet Capabilities Menu 24 System Maintenance Chapter System Maintenance System Status System Maintenance Status Menu Fields LAN Packet Which Triggered Last Call Viewing Error Log Terminal Baud RateLog and Trace Examples of Error and Information Messages System Maintenance Menu Syslog Parameters Syslog And AccountingParameter Description Session Information Messages Error Information Messages Menu 24.4 System Maintenance Diagnostic Diagnostic Fields Description System Maintenance Menu Diagnostic Test Options Shows a trace example where authentication failed Restore Configuration Backup Configuration 10. Menu 24.7 System Maintenance Upload Firmware Firmware Update 11. Menu 24.7.1 Uploading RAS Code Upload RAS code Uploading ROM File 12. Menu 24.7.2 System Maintenance Upload ROM File Call Control Command Interpreter Mode 14. Menu 24.9.2 Blacklist Blacklist 15. Menu 24.9.3 Budget Management Budget Management Troubleshooting Corrective Action Chapter TroubleshootingProblems Starting Up the Prestige Troubleshooting the Start-Up of your Prestige Troubleshooting the LAN Interface Problems With the WAN PortsProblems with the LAN Interface Troubleshooting a WAN Port Connection Troubleshooting a Connection to a Remote Node or ISP Problems Connecting to a Remote Node or ISP Troubleshooting for Remote User to Dial-in Problems for Remote Users Acronyms and Abbreviations Chapter Sub-Network Access Protocol Public Switched Telephone NetworkRemote Authentication Dial-In User Service IPX Service Advertising Protocol Bandwidth increment, 4-12 Bandwidth on Demand. See BOD BAP Index 2Index 2Index