Prestige 334 User’s Guide
Appendix A
Troubleshooting
This chapter covers potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. Please see our included disk for further information.
Table 110 Troubleshooting
PROBLEM | CORRECTIVE ACTION |
|
|
None of the LEDs turn on | Make sure that you have the correct power adapter connected to the |
when you turn on the | Prestige and plugged in to an appropriate power source. Check all cable |
Prestige. | connections.If the LEDs still do not turn on, you may have a hardware |
| problem. In this case, you should contact your local vendor. |
Cannot access the Prestige | Check the cable connection between the Prestige and your computer or |
from the LAN. | hub. Refer to the Rear Panel section for details. Ping the Prestige from a |
| LAN computer. Make sure your computer Ethernet card is installed and |
| functioning properly. |
Cannot ping any computer | If the 10/100M LAN LEDs are off, check the cable connections between |
on the LAN. | the Prestige and your LAN computers.Verify that the IP address and |
| subnet mask of the Prestige and the LAN computers are in the same IP |
| address range. |
Cannot get a WAN IP | The WAN IP is provided after the ISP verifies the MAC address, host |
address from the ISP. | name or user ID.Find out the verification method used by your ISP and |
| configure the corresponding fields. |
| If the ISP checks the WAN MAC address, you should clone the MAC |
| address from a LAN computer. Click WAN and then the MAC tab, select |
| Spoof this Computer's MAC address - IP Address and enter the IP |
| address of the computer on the LAN whose MAC address you are |
| cloning. |
| If the ISP checks the host name, enter your computer’s name (refer to the |
| Wizard Setup section in the User’s Guide) in the System Name field in the |
| first screen of the WIZARD. |
| If the ISP checks the user ID, click WAN and then the ISP tab. Check your |
| service type, user name, and password. |
Cannot access the Internet. | Check the Prestige’s connection to the cable/DSL device. |
| Check whether your cable/DSL device requires a crossover or straight- |
| through cable. |
| Click WAN to verify your settings. |
|
|
Access to a restricted web | Make sure that the Enable Parental Control check box is selected in the |
page is not blocked. | Parental Control screen. |
| Make sure that you select a category in the Parental Control screen to |
| restrict access to web pages relevant to that category. For example, |
| select the Gambling check box to prevent access to |
| www.onlinegambling.com. |
| Make sure that the Blocking Schedule configured in the Parental Control |
| screen restricts access at the scheduled time. |
Appendix A Troubleshooting | 330 |