Prestige 334 User’s Guide

Table 110 Troubleshooting

PROBLEM

CORRECTIVE ACTION

 

 

Access to a web page with

Make sure that you select the Keyword Blocking check box in the Content

a URL containing a

Filtering screen. Make sure that the keywords that you type are listed in

forbidden keyword is not

the Keyword List.

blocked.

 

If a keyword that is listed in the Keyword List is not blocked when it is

 

 

found in a URL, customize the keyword blocking using commands. See

 

the Customizing Keyword Blocking URL Checking section in the Content

 

Filter chapter.

Parental Control is

Restart the device to clear the cache.

configured correctly, but I

 

The content filter server may be unavailable. The View Logs screen can

can still access restricted

display content filtering log messages. See the Log Descriptions

web pages.

appendix for a list of possible log messages. In the View Logs screen

 

 

copy and paste the log messages and e-mail them to customer support

 

with an explanation of the problem.

 

If you still have problems, contact your vendor or customer support for

 

further advice.

35.3 Problems with the Password

Table 111 Troubleshooting the Password

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

The password field is case sensitive. Make sure that you enter the correct

Prestige.

password using the proper casing.

 

Use the Reset button to restore the factory default configuration file. This will

 

restore all of the factory defaults including the password, see Chapter 2

 

Introducing the Web Configurator for details.

35.4 Problems with Remote Management

Table 112 Troubleshooting Telnet

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

Refer to “Remote Management Limitations in Chapter 16 Remote Management

Prestige from the

Screens for scenarios when remote management may not be possible.

LAN or WAN.

 

When NAT is enabled:

 

 

• Use the Prestige's WAN IP address when configuring from the WAN.

 

• Use the Prestige's LAN IP address when configuring from the LAN.

 

 

331

Appendix A Troubleshooting