Prestige 334 User’s Guide
Table 110 Troubleshooting
PROBLEM | CORRECTIVE ACTION | |
|
| |
Access to a web page with | Make sure that you select the Keyword Blocking check box in the Content | |
a URL containing a | Filtering screen. Make sure that the keywords that you type are listed in | |
forbidden keyword is not | the Keyword List. | |
blocked. |
| |
If a keyword that is listed in the Keyword List is not blocked when it is | ||
| ||
| found in a URL, customize the keyword blocking using commands. See | |
| the Customizing Keyword Blocking URL Checking section in the Content | |
| Filter chapter. | |
Parental Control is | Restart the device to clear the cache. | |
configured correctly, but I |
| |
The content filter server may be unavailable. The View Logs screen can | ||
can still access restricted | ||
display content filtering log messages. See the Log Descriptions | ||
web pages. | ||
appendix for a list of possible log messages. In the View Logs screen | ||
| ||
| copy and paste the log messages and | |
| with an explanation of the problem. | |
| If you still have problems, contact your vendor or customer support for | |
| further advice. |
35.3 Problems with the Password
Table 111 Troubleshooting the Password
PROBLEM | CORRECTIVE ACTION |
|
|
Cannot access the | The password field is case sensitive. Make sure that you enter the correct |
Prestige. | password using the proper casing. |
| Use the Reset button to restore the factory default configuration file. This will |
| restore all of the factory defaults including the password, see Chapter 2 |
| Introducing the Web Configurator for details. |
35.4 Problems with Remote Management
Table 112 Troubleshooting Telnet
PROBLEM | CORRECTIVE ACTION | |
|
| |
Cannot access the | Refer to “Remote Management Limitations in Chapter 16 Remote Management | |
Prestige from the | Screens for scenarios when remote management may not be possible. | |
LAN or WAN. |
| |
When NAT is enabled: | ||
| ||
| • Use the Prestige's WAN IP address when configuring from the WAN. | |
| • Use the Prestige's LAN IP address when configuring from the LAN. | |
|
|
331 | Appendix A Troubleshooting |