Aastra Telecom 800 manual Group of Three Enquiry Stations

Call Queue Examples of Use

11.2.2 Group of Three Enquiry Stations

The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each equipped with an Aastra 6775ip (OpenPhone 75 IP).

Configuration

■Configure the three Aastra 6775ip (OpenPhone 75 IP) telephones under Telephony: Devices.

■Configure a trunk key with its own telephone number for each of the Aastra 6775ip (OpenPhone 75 IP) telephones under Telephony: Devices: System tel- ephones.

■Configure a hunt group of the parallel type under Telephony: Groups: Hunt Group, and include the three telephone numbers of the trunk keys in this hunt group.

■Under Telephony: Call Distribution: Incoming or Telephony: Call Distri-

bution: Incoming DDI route all incoming calls to the number of the hunt group.

■In the Configurator, create a new group called “Operators” under User Manager: User groups. Activate the Call queue and Call waiting protection authorisations for this group.

■In the User Manager, configure a user for each of the three operators and assign these settings to the user group called “Operators”. Allocate each user the telephone number of the trunk key of their system telephone.

■Activate Call wait. prot. (call waiting protection) on all three terminals in the Protection menu.

■Program a feature key with the function “Sign on/sign off from hunt group” on the three system telephones (in the menu Calls: Hunt group).

Use

Incoming calls are signalled in parallel to all signed-on enquiry stations. If the enquiry stations are busy, the incoming call joins the queue on each of the ter- minals in the hunt group. If one of the enquiry stations accepts a call from the

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