Call Queue | Examples of Use |
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If a call is to be forwarded “After delay”, it enters the queue. If the call has not been answered before the delay period expires, it will be forwarded to the target ter- minal and can then be answered there.
11.1.3 Pickup
The functions “Pickup from group” and “Pickup selective” can be used together with queues. A user who accepts a call using “Pickup from group” or “Pickup selective” picks up the next call from the queue.
11.1.4 Hunt Groups
Hunt groups of the “parallel” type are usually used together with queues, with the queues of each telephone in the group being synchronised to each other. When a call to the number of the hunt group arrives, the call enters all parallel queues. If a call from one of the queues is answered, it is removed from all other parallel queues.
11.2Examples of Use
11.2.1Enquiry Station for an Operator with Two System Telephones
The operator switches all incoming calls and can either work on the Aastra 6775ip (OpenPhone 75 IP) or the mobile terminal, the OpenPhone 27.
Configuration
■Configure the Aastra 6775ip (OpenPhone 75 IP) and e.g. a base station (RFP) under Telephony: Devices.
■Configure a trunk key for the Aastra 6775ip (OpenPhone 75 IP) under Telephony: Devices: System telephones.
■Configure the OpenPhone 27 under Telephony: Devices: DECT phones and assign the OpenPhone 27 its own telephone number. Check in the OpenPhone 27.
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