10.2

Examples of Use

101

10.2.1

Executive/Secretary Team

101

10.2.2

Three-member Team

103

10.2.3

Unified Team

104

10.2.4

Toggle Team

105

11.

Call Queue

108

11.1

Introduction

108

11.1.1

Activation of Queues

109

11.1.2

Call Forwarding

109

11.1.3

Pickup

110

11.1.4

Hunt Groups

110

11.2

Examples of Use

110

11.2.1

Enquiry Station for an Operator with Two System Telephones . . .

110

11.2.2

Group of Three Enquiry Stations

112

12.

Multi-Company Variant

114

12.1

Configuring the Multi-Company Variant

115

12.1.1

Activating the Multi-Company Variant

115

12.1.2

Configuring and Managing Companies

116

12.1.3

Assigning Users

116

12.1.4

Assigning a Bundle/SIP Trunk

117

12.1.5

Allocating Routing Codes

117

12.1.6

Configuring the Company Exchange

118

12.2

Working with the Multi-Company Variant

118

12.2.1

Company Telephone Book

118

12.2.2

Making Calls Between Companies

119

12.2.3

Billing Charges per Company

119

13.

Configuring the PC Software

120

13.1

Setting up TAPI

120

13.2

Browser for OpenCTI and OpenHotel

122

13.3

Setting up Video Telephony

123

13.4

Address Queries using LDAP

123

4

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