Troubleshooting | Acer Altos R710 manual

6 Troubleshooting

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Acer Altos R710 manual Troubleshooting

Contents

User’s Guide Acer Altos R710Page Iii FCC noticeClass a equipment Shielded cables Laser compliance statement Peripheral devicesUse conditions Canadian users Important safety instructions Page Contents Configuring the system Troubleshooting 143 Bios setup Appendix B Tool-less rail kit installation 165 Appendix a Management software installation 159 Bios Post Checkpoint Codes 185 Appendix C RAID Configuration 177Appendix D Bios Post Checkpoint Codes General Safety Information 175Page System information Page Memory subsystem Product briefingProcessor Ports StorageGraphics interface Networking Scsi Controller Service IDSerial ATA ports Management Controller Caring features PXH Product specification summary System information System tour Page System board Connector and Header Locations Description Back Panel Connectors LED LED State Description Color Scsi Backplane No.Description External and internal structureFront view with bezel Front view w/o bezel Scsi HDD bay Item Description Front panelFront Panel LED and Buttons description NIC LED Indicator StatusControl Button Functions Description Icon Description Rear view Optional Peripherals Internal components Front Bezel Chassis Handles Control Panel Hard Drive Bays Getting Started Page Selecting a site Setting up the systemPreinstallation requirements Checking the package contents Turning off the system System startupTurning on the system Power-on problems Getting Started Configuring the system Page Upgrading the system Preinstallation instructions Installation precautionsESD precautions Post-installation instructions Before opening the server Opening the server Removing the Chassis Cover Installing the Chassis Cover Removing the Processor Air Duct Removing and Installing the Processor Air DuctInstalling the Processor Air Duct Configuring the system Removing the Processor Air Dam Removing the Processor Air Dam if required Removing a hard disc Installing and removing a hard disc drive Installing a hard disc OM11684 Install a Slimline Floppy Drive into Altos R710 Installing or Removing a Floppy, CD- ROM, or DVD-ROM Drive TP01144 Page TP01307 TP01308 TP01309 Installing the Floppy Drive into the Chassis Removing a Floppy Drive from the Converted Hard Drive Bay Remove the Drive Blank from the Chassis Installing the Scsi 6th HD upgrade kit in Altos R710 TP01084 Installing a Tape Drive in Altos R710 TP01355 TP01356 TP01358 Install a Slimline Optical drive into Altos R710 TP01086 Removing a Slim line Optical Drive from Altos R710 Removing the PCI Riser Assembly Removing and Installing the PCI Riser Assembly Installing the PCI Riser Assembly Replacing the PCI Riser Board Installing a PCI Add-in Card Remove the chassis cover Replacing a System Fan Connecting peripherals Floppy / CD-ROM / DVD-ROM Slimline Cages Hard Disk Drives Rack-Mounted Systems Jumper Name Configuration JumpersPins What happens at system reset?? Processor Family FSB Frequency Jumper Pins What happens at system reset?? NameHardware Requirements Processor 1GB MemoryMemory Interleave Way Memory configurations for the DDR2 DIMMs Memory Mirroring Memory Sparing Power Supply Intelligent Management Module Optional Hardware Upgrading the CPU Installing a CPU Configuring the system Removing a CPU To remove a Dimm Upgrading the system memory Reconfiguring the system memory To install a Dimm Configuring the system Bios setup Page Tools and Supplies Needed Installing and Removing MemoryRJ45 Serial Port Configuration Before You Begin Replacing the Backup Battery Page Bios setup Localization Bios Setup UtilityConfiguration Reset Keyboard Commands ESC Bios Setup Keyboard Command Bar OptionsOption Descriptiontion Discard Changes? Cancel Save configuration changes and exit setup? Main Feature Options Help Text DescriptionAMI Bios Yyyy HhmmssDAY MM/DD Advanced Bios Setup, Advanced Menu Options Figuration Devices CPU Cpuid Processor Configuration Sub-menu Options Disabled If enabled, all pro Enabled Feature Options Help Text Description Bios Setup IDE Configuration Menu Options ATA / S-ATA 101 102 Atapi Mixed P-ATA-S-ATA Configuration with only Primary P-ATAFeature Options Help Text 103 ATA 104ATA M-S Armd IDE Device Configuration Sub-menu Selections105 Cdrom 106 107 Floppy Configuration Sub-menu Selections Super I/O Configuration Sub-menu 109 USB Configuration Sub-menu 110 Bios setup 111 USB Mass Storage Device Configuration Sub-menu 112 ROM PCI Configuration113 IM/IME 114Parameter Description Option Dimm 1B Memory Configuration Sub-menu Selections115 Dimm 1A Dimm 3A 116Dimm 2A Dimm 2B 117 Feature Option Help Text Description Boot Menu Selections 119 Boot Settings Configuration Sub-menu Selections 120 Boot Device Priority Sub-menu Selections 121 Hard Disk Drive Sub-Menu Selections 123 Removable Drives Sub-menu Selections CD/DVD Drives Sub-menu Selections 125 Security Menu Options 126 127 128 129 Server Menu Selections 130 131 System Management Sub-menu Selections NIC 2 MAC Feature Options Help Description Text132 NIC 1 MAC 133 Serial Console Features Sub-menu Selections CTS/RTS + 134CTS/RTS XON/XOFF 135 Event Log Configuration Sub-menu Selections ECC 136 137 Exit Menu Selections 138 Obtaining the Upgrade Upgrading the BiosPreparing for the Upgrade Recording the Current Bios Settings Upgrading the Bios Clearing the Password Clearing the Cmos Troubleshooting Page To do this Resetting the SystemProblems following Initial System Installation First Steps ChecklistPage Verifying Proper Operation of Key System Lights Hardware Diagnostic Testing Check the following Specific Problems and Corrective ActionsPower Light Does Not Light Confirming Loading of the Operating System No Characters Appear on Screen Diskette Drive Activity Light Does Not Light Characters Are Distorted or IncorrectSystem Cooling Fans Do Not Rotate Properly CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Problems with NetworkServer hangs when the drivers are loaded Diagnostics pass but the connection fails Problems with Newly Installed Application Software System Boots when Installing PCI Card 153 Name Function Location Color Bootable CD-ROM Is Not DetectedHard Drives are not recognized LED Information MSB 155 Post Error Beep Codes Bios Post Beep Codes Beep Code Reason for the beeps and action to take Error Beep Codes Provided by Acer Management Modules 158 Troubleshooting Appendix a Management software installation Page ASM Agent Installing ASMSystem setup System requirements Acer Server Manager Installing ASM Agent Windows versionInstalling ASM Console Windows version Installing ASM Agent Linux version 164 Appendix a Management software installation Appendix B Tool-less rail kit installation Page Setting the Multi-Pin Adapters for Rack Type Tool-less rail kit installation Installing the Slide Rails into the Rack Page Installing the Component into the Slide Rails Cable Management ARM installation Required Installation Position of the CMA Installing the CMA on the Slide Rails Placing and Securing Cabling Within the CMA General Safety Information 176 Appendix B Tool-less rail kit installation Appendix C RAID Configuration This appendix shows you how to create RAID Loading HBA Default Settings Configuring the SCSI/SCSI RAID HBAHow to use Scsi HBA setup utility How to use Scsi RAID HBA setup utility Exit and Restart the server RAID Volume InitializationMegaRAID Configuration Utility Load RAID Card Default Setting Assign Hot Spare Disk Create RAID1 VolumeInitialize RAID Volume Save And Exit MegaRAID Configuration Utility Appendix D Bios Post Checkpoint Codes Page Checkpoint Beep Code Description Bios Post Checkpoint Codes 186 187 188 189 190 191 192 193 BDA 194 Cmos 195 Endif 196DAC 197 198 199 Checkpoint Beep Code Description F7h Boot to Full DOS 200 Appendix D Bios Post Checkpoint Codes 201 Index 202