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Acer Altos R710 manual Troubleshooting

Models: Altos R710

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6 Troubleshooting

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Acer Altos R710 manual Troubleshooting

Contents

User’s Guide Acer Altos R710Model Number Serial Number Purchase Date Place of Purchase User’s Guide 1st Issue SeptemberCopyright 2004 Acer Incorporated All Rights Reserved Acer Altos R710 Shielded cables NoticesFCC notice Class A equipmentLaser compliance statement Peripheral devicesUse conditions Canadian usersImportant safety instructions e If the product has been dropped or the cabinet has been damaged vi a When the power cord or plug is damaged or frayedb If liquid has been spilled into the product c If the product has been exposed to rain or waterContents 1 System information2 System tour 3 Getting Started4 Configuring the system 6 Troubleshooting 5 BIOS setupAppendix B Tool-less rail kit installation Appendix A Management software installationIndex Appendix C RAID ConfigurationAppendix D BIOS POST Checkpoint Codes Page 1 System information Page Memory subsystem Product briefingProcessor I/O ports StorageGraphics interface NetworkingSCSI Controller Service IDSerial ATA ports Management ControllerCaring features Product specification summary Chassis Intrusion Lockable front bezel Chassis intrusion switch 2 System tour Page System board Connector and Header LocationsDescription A B C D E F G HI Back Panel ConnectorsColor DescriptionLED State DescriptionSCSI Backplane Front view w/o bezel External and internal structureFront view with bezel 3.5” SCSI HDD bay Power ButtionService ID Buttion DescriptionFront Panel LED and Buttons description Front panelDescription LED Indicator StatusControl Button Functions DescriptionDescription Description Rear viewIcon Item Description Optional PeripheralsIcon DescriptionG Slim Line Drive Bay Internal componentsA Power Supply Modules B Power Distribution Board C Riser Card Assembly D CPU Air Duct E Fan Module F Air BaffleH Front Bezel I Chassis Handles J Control Panel K Hard Drive Bays 2 System tourItem Description 3 Getting Started Page Selecting a site Setting up the systemPreinstallation requirements Checking the package contentsTurning off the system System startupTurning on the system Power-on problems 3 Getting Started 4 Configuring the system Page Upgrading the system Preinstallation instructions Installation precautionsESD precautions Post-installation instructions Before opening the server Opening the serverRemoving the Chassis Cover 2 Slide the cover forward until it clicks into place Installing the Chassis Cover4 Reconnect all peripheral devices and the AC power cord Observe the post-installation instructions described on pageRemoving the Processor Air Duct Removing and Installing the Processor Air DuctInstalling the Processor Air Duct 4 Configuring the system Removing the Processor Air Dam Removing the Processor Air Dam if requiredRemoving a hard disc Installing and removing a hard disc driveInstalling a hard disc OM11684 A B CInstall a Slimline Floppy Drive into Altos R710 Installing or Removing a Floppy, CD- ROM, or DVD-ROM Drive8 Push down on the connector cover to lock the cable into place Removing a Floppy Drive from the Slim Line Drive bay with Altos R710 2.Remove the chassis cover TP01308 TP01309 C ABB C A 17.Install the chassis cover 18.Optional Install the front bezelRemoving a Floppy Drive from the Converted Hard Drive Bay Figure 1. Remove the Drive Blank from the Chassis Installing the SCSI 6th HD upgrade kit in Altos R710TP01084 Figure 2. Installing the Sixth Drive BoardInstalling a Tape Drive in Altos R710 Figure 1. Removing the Tape Drive Bay Filler Panel TP01355Figure 3. Inserting the Tape Drive Carrier into the Chassis TP01356Figure 2. Inserting a Tape Drive into the Carrier 13.Connect the 4-pin tape power cable to the tape drive Install a Slimline Optical drive into Altos R710 Page Removing a Slim line Optical Drive from Altos R710 Removing the PCI Riser Assembly Removing and Installing the PCI Riser AssemblyInstalling the PCI Riser Assembly Replacing the PCI Riser Board Installing a PCI Add-in Card 1 Remove the chassis cover Replacing a System Fan Connecting peripheralsFloppy / CD-ROM / DVD-ROM Slimline Cages Hard Disk DrivesRack-Mounted Systems Jumper Name Configuration JumpersPins What happens at system reset??supported processors Hardware RequirementsProcessor Memory Memory configurations for the DDR2 DIMMs Memory Mirroring Memory SparingPower Supply Hard Disk Drives Optional HardwareIntelligent Management Module Upgrading the CPU Installing a CPU2 Replace the heatsink over the CPU socket and tighten the four corner screws Removing a CPU To remove a DIMM Upgrading the system memoryReconfiguring the system memory To install a DIMM4 Configuring the system 5 BIOS setup Page Tools and Supplies Needed Installing and Removing MemoryRJ45 Serial Port Configuration Before You Begin5 BIOS setup Replacing the Backup Battery7 Dispose of the battery according to local ordinance 3 Disconnect the AC power cord from the server6 Remove the battery from its socket 9 Close the chassis 10 Run Setup to restore the configuration settings to the RTC5 BIOS setup Localization BIOS Setup UtilityConfiguration Reset Keyboard Commandsdescriptiontion BIOS Setup Keyboard Command Bar Optionsoption descriptiontion CancelDiscard Changes? optiondescriptiontion Save configuration changes and exit setup?Cancel optionMain Description FeatureOptions Help TextAdvanced BIOS Setup, Advanced Menu OptionsDescription FeatureOptions Help TextHelp Text Processor Configuration Sub-menu OptionsFeature OptionsDescription FeatureOptions Help TextDescription FeatureOptions Help TextHelp Text BIOS Setup IDE Configuration Menu OptionsFeature OptionsDescription FeatureOptions Help TextDescription FeatureOptions Help TextDescription Mixed P-ATA-S-ATA Configuration with only Primary P-ATAATA is assigned S-ATA A1-4th MA2-3rd M Help Text IDE Device Configuration Sub-menu SelectionsFeature OptionsDescription FeatureOptions Help TextHelp Text Floppy Configuration Sub-menu SelectionsFeature OptionsHelp Text Super I/O Configuration Sub-menuFeature OptionsHelp Text USB Configuration Sub-menuFeature OptionsHelp Text 5 BIOS setupFeature OptionsHelp Text USB Mass Storage Device Configuration Sub-menuFeature OptionsDescription FeatureOptions Help TextPCI Configuration Option ParameterDescription Memory Configuration Sub-menu Selections Description FeatureOptions Help TextMemory Disabled Remap Fea- Enabled ture Help Text Boot Menu SelectionsFeature OptionHelp Text 119 Boot Settings Configuration Sub-menu SelectionsFeature OptionsOptions Boot Device Priority Sub-menu SelectionsFeature FeatureDescription FeatureOptions Help TextHelp Text Hard Disk Drive Sub-Menu SelectionsFeature OptionsHelp Text Removable Drives Sub-menu SelectionsFeature OptionsHelp Text CD/DVD Drives Sub-menu SelectionsFeature OptionsHelp Text Security Menu OptionsFeature OptionsNO ACCESS prevents User access to the Setup Utility FeatureNo Access Full AccessHelp Text Featureuser password is OptionsHelp Text 5 BIOS setupFeature OptionsHelp Text Server Menu SelectionsFeature OptionsOptions 5 BIOS setupFeature Disable BSPSystem Management Sub-menu Selections Description FeatureOptions HelpHelp Text Serial Console Features Sub-menu SelectionsFeature OptionsDescription FeatureOptions Help TextHelp Text Event Log Configuration Sub-menu SelectionsFeature OptionsHelp Text 5 BIOS setupFeature OptionsHelp Text Exit Menu SelectionsFeature OptionsDescription FeatureOptions Help TextObtaining the Upgrade Upgrading the BIOSPreparing for the Upgrade Recording the Current BIOS SettingsUpgrading the BIOS Clearing the Password Clearing the CMOS 6 Troubleshooting Page First Steps Checklist Resetting the SystemProblems following Initial System Installation Are all device drivers properly installed? 6 TroubleshootingAre all jumper settings on the server board correct? Are all peripheral devices installed correctly?Verifying Proper Operation of Key System Lights Hardware Diagnostic TestingThis section provides possible solutions for these specific problems Specific Problems and Corrective ActionsPower Light Does Not Light Confirming Loading of the Operating SystemNo Characters Appear on Screen Diskette Drive Activity Light Does Not Light Characters Are Distorted or IncorrectSystem Cooling Fans Do Not Rotate Properly Cannot Connect to a Server Problems with NetworkCD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light The add-in adapter stopped working without apparent cause System Boots when Installing PCI CardProblems with Newly Installed Application Software Check the following Problems with Application Software that Ran Correctly EarlierLED Information Bootable CD-ROM Is Not DetectedHard Drives are not recognized Color NameFunction LocationPOST Error Beep Codes BIOS POST Beep CodesAcer Management Modules provide the following additional beep codes Error Beep Codes Provided by Acer Management Modules6 Troubleshooting Appendix A Management software installation This appendix shows you how to install the ASM software packages ASM Agent Installing ASMSystem setup System requirementsAcer Server Manager Installing ASM Agent Windows versionInstalling ASM Console Windows version Installing ASM Agent Linux version Appendix A Management software installation Appendix B Tool-less rail kit installation Page Setting the Multi-Pin Adapters for Rack Type Tool-less rail kit installationInstalling the Slide Rails into the Rack 169 typically identified by a mark or hole Installing the Component into the Slide Rails Cable Management ARM installation Required Installation Position of the CMA Installing the CMA on the Slide Rails Placing and Securing Cabling Within the CMA General Safety Information If component being installed into Slide Rails exceeds 22.6 kg 50 lb., two persons should lift the component into the Slide Rails Appendix C RAID Configuration This appendix shows you how to create RAID Loading HBA Default Settings Configuring the SCSI/SCSI RAID HBAHow to use SCSI HBA setup utility How to use SCSI RAID HBA setup utilityExit and Restart the server RAID Volume InitializationMegaRAID Configuration Utility Load RAID Card Default SettingAssign Hot Spare Disk Create RAID1 VolumeInitialize RAID Volume Save And Exit MegaRAID Configuration Utility Appendix D BIOS POST Checkpoint Codes Page BIOS POST Checkpoint Codes Appendix D BIOS POST Checkpoint Codes Code CheckpointBeep Code DescriptionCode CheckpointBeep Code DescriptionIf CMOS is valid, load chipset registers with Code CheckpointBeep Code Description2-2-3-1 Code CheckpointBeep Code DescriptionThe Coprocessor initialization test. Use the Code CheckpointBeep Code DescriptionCode CheckpointBeep Code DescriptionCode CheckpointBeep Code DescriptionIf BCP option is enabled, clear the screen Code CheckpointBeep Code DescriptionDescription Boot to Full DOSCheckpoint Beep CodeAppendix D BIOS POST Checkpoint Codes Index 45, 62 Upgrading the systemUpgrading the CPU