Troubleshooting | Acer Altos R710 manual

158	6 Troubleshooting

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Acer Altos R710 manual Troubleshooting

Contents

Acer Altos R710 User’s GuidePage Shielded cables FCC noticeClass a equipment Iii Canadian users Peripheral devicesUse conditions Laser compliance statement Important safety instructions Page Contents Configuring the system Bios setup Troubleshooting 143 Appendix a Management software installation 159 Appendix B Tool-less rail kit installation 165 General Safety Information 175 Appendix C RAID Configuration 177Appendix D Bios Post Checkpoint Codes Bios Post Checkpoint Codes 185Page System information Page Memory subsystem Product briefingProcessor Networking StorageGraphics interface Ports Management Controller Service IDSerial ATA ports Scsi Controller Caring features Product specification summary PXH System information System tour Page Connector and Header Locations System board Description Back Panel Connectors LED State Description Color LED Scsi Backplane Front view w/o bezel External and internal structureFront view with bezel No.Description Scsi HDD bay Item Description Front panelFront Panel LED and Buttons description NIC LED Indicator StatusControl Button Functions Description Rear view Icon Description Optional Peripherals Internal components Front Bezel Chassis Handles Control Panel Hard Drive Bays Getting Started Page Checking the package contents Setting up the systemPreinstallation requirements Selecting a site Turning off the system System startupTurning on the system Power-on problems Getting Started Configuring the system Page Upgrading the system Preinstallation instructions Installation precautionsESD precautions Post-installation instructions Opening the server Before opening the server Removing the Chassis Cover Installing the Chassis Cover Removing the Processor Air Duct Removing and Installing the Processor Air DuctInstalling the Processor Air Duct Configuring the system Removing the Processor Air Dam if required Removing the Processor Air Dam Installing and removing a hard disc drive Removing a hard disc Installing a hard disc OM11684 Installing or Removing a Floppy, CD- ROM, or DVD-ROM Drive Install a Slimline Floppy Drive into Altos R710 TP01144 Page TP01307 TP01308 TP01309 Installing the Floppy Drive into the Chassis Removing a Floppy Drive from the Converted Hard Drive Bay Installing the Scsi 6th HD upgrade kit in Altos R710 Remove the Drive Blank from the Chassis TP01084 Installing a Tape Drive in Altos R710 TP01355 TP01356 TP01358 Install a Slimline Optical drive into Altos R710 TP01086 Removing a Slim line Optical Drive from Altos R710 Removing and Installing the PCI Riser Assembly Removing the PCI Riser Assembly Installing the PCI Riser Assembly Replacing the PCI Riser Board Installing a PCI Add-in Card Remove the chassis cover Connecting peripherals Replacing a System Fan Hard Disk Drives Floppy / CD-ROM / DVD-ROM Slimline Cages Rack-Mounted Systems Jumper Name Configuration JumpersPins What happens at system reset?? Processor Jumper Pins What happens at system reset?? NameHardware Requirements Processor Family FSB Frequency Interleave MemoryMemory 1GB Memory configurations for the DDR2 DIMMs Way Memory Sparing Memory Mirroring Power Supply Optional Hardware Intelligent Management Module Installing a CPU Upgrading the CPU Configuring the system Removing a CPU Upgrading the system memory To remove a Dimm To install a Dimm Reconfiguring the system memory Configuring the system Bios setup Page Before You Begin Installing and Removing MemoryRJ45 Serial Port Configuration Tools and Supplies Needed Replacing the Backup Battery Page Bios setup Keyboard Commands Bios Setup UtilityConfiguration Reset Localization ESC Bios Setup Keyboard Command Bar OptionsOption Descriptiontion Cancel Discard Changes? Save configuration changes and exit setup? Main Feature Options Help Text DescriptionAMI Bios Yyyy HhmmssDAY MM/DD Bios Setup, Advanced Menu Options Advanced Figuration Devices Processor Configuration Sub-menu Options CPU Cpuid Disabled If enabled, all pro Enabled Feature Options Help Text Description Bios Setup IDE Configuration Menu Options 101 ATA / S-ATA 102 103 Mixed P-ATA-S-ATA Configuration with only Primary P-ATAFeature Options Help Text Atapi ATA 104ATA M-S Cdrom IDE Device Configuration Sub-menu Selections105 Armd 106 Floppy Configuration Sub-menu Selections 107 Super I/O Configuration Sub-menu USB Configuration Sub-menu 109 Bios setup 110 USB Mass Storage Device Configuration Sub-menu 111 112 ROM PCI Configuration113 IM/IME 114Parameter Description Option Dimm 1A Memory Configuration Sub-menu Selections115 Dimm 1B Dimm 2B 116Dimm 2A Dimm 3A 117 Boot Menu Selections Feature Option Help Text Description 119 Boot Settings Configuration Sub-menu Selections Boot Device Priority Sub-menu Selections 120 121 Hard Disk Drive Sub-Menu Selections Removable Drives Sub-menu Selections 123 CD/DVD Drives Sub-menu Selections Security Menu Options 125 126 127 128 Server Menu Selections 129 130 System Management Sub-menu Selections 131 NIC 1 MAC Feature Options Help Description Text132 NIC 2 MAC Serial Console Features Sub-menu Selections 133 XON/XOFF 134CTS/RTS CTS/RTS + Event Log Configuration Sub-menu Selections 135 136 ECC Exit Menu Selections 137 138 Recording the Current Bios Settings Upgrading the BiosPreparing for the Upgrade Obtaining the Upgrade Upgrading the Bios Clearing the Password Clearing the Cmos Troubleshooting Page First Steps Checklist Resetting the SystemProblems following Initial System Installation To do thisPage Hardware Diagnostic Testing Verifying Proper Operation of Key System Lights Confirming Loading of the Operating System Specific Problems and Corrective ActionsPower Light Does Not Light Check the following No Characters Appear on Screen Diskette Drive Activity Light Does Not Light Characters Are Distorted or IncorrectSystem Cooling Fans Do Not Rotate Properly Diagnostics pass but the connection fails Problems with NetworkServer hangs when the drivers are loaded CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light System Boots when Installing PCI Card Problems with Newly Installed Application Software 153 LED Information Bootable CD-ROM Is Not DetectedHard Drives are not recognized Name Function Location Color 155 MSB Bios Post Beep Codes Post Error Beep Codes Error Beep Codes Provided by Acer Management Modules Beep Code Reason for the beeps and action to take 158 Troubleshooting Appendix a Management software installation Page System requirements Installing ASMSystem setup ASM Agent Acer Server Manager Installing ASM Agent Windows versionInstalling ASM Console Windows version Installing ASM Agent Linux version 164 Appendix a Management software installation Appendix B Tool-less rail kit installation Page Tool-less rail kit installation Setting the Multi-Pin Adapters for Rack Type Installing the Slide Rails into the Rack Page Installing the Component into the Slide Rails Cable Management ARM installation Required Installation Position of the CMA Installing the CMA on the Slide Rails Placing and Securing Cabling Within the CMA General Safety Information 176 Appendix B Tool-less rail kit installation Appendix C RAID Configuration This appendix shows you how to create RAID How to use Scsi RAID HBA setup utility Configuring the SCSI/SCSI RAID HBAHow to use Scsi HBA setup utility Loading HBA Default Settings Load RAID Card Default Setting RAID Volume InitializationMegaRAID Configuration Utility Exit and Restart the server Assign Hot Spare Disk Create RAID1 VolumeInitialize RAID Volume Save And Exit MegaRAID Configuration Utility Appendix D Bios Post Checkpoint Codes Page Bios Post Checkpoint Codes Checkpoint Beep Code Description 186 187 188 189 190 191 192 193 194 BDA 195 Cmos Endif 196DAC 197 198 Checkpoint Beep Code Description F7h Boot to Full DOS 199 200 Appendix D Bios Post Checkpoint Codes Index 201 202